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Xbox One Lags


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#1 barwarner

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Posted 08 November 2016 - 12:22 PM

My children complain of their Xbox One "lagging" when they are playing with their friends online.  The game console is connected to the internet through an Ethernet cable which is connected to the second router on my home network.  Is this a configuration problem?

 

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#2 Xoctane

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Posted 08 November 2016 - 02:13 PM

It's not easy to troubleshoot such problems without being a gamer yourself. Are the problems game-specific? Do they occur all the time or only sometimes? Maybe someone is using up all the bandwidth at home at the time they are playing. It could very well be beyond your control, ISP or routing problems etc.

 

If you want to rule out configuration problems, connect a computer to that 2nd router and run WinMTR with a close-by, reliable server (e.g. google). That way you can check that there's no packet loss or jitter. 

 

I'm not a console gamer, so I'm not sure if this is necessary, but it seems like Xbox Live requires you to forward ports to play online. http://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live

In addition to these generic ports, there may be game-specific ports that need forwarding. Note that because you have two routers, you will need to forward twice; your internet-facing router should forward to the "second router" and from that, to the Xbox One.



#3 barwarner

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Posted 08 November 2016 - 02:29 PM

The kids complain about the lagging mostly when they are playing a game called Call of Duty.  I have a feeling the problem is with the port forwarding you mention, as I have not configured the router to do this.  Could you be more specific is saying I would need to forward twice - how do you forward a port from one router to another?  Thanks.



#4 Xoctane

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Posted 08 November 2016 - 04:13 PM

The kids complain about the lagging mostly when they are playing a game called Call of Duty.  I have a feeling the problem is with the port forwarding you mention, as I have not configured the router to do this.  Could you be more specific is saying I would need to forward twice - how do you forward a port from one router to another?  Thanks.

 

The second router has an "external" IP. You need to forward from the first router to that IP. Your primary router goes to the WAN port on the second router, right?


Edited by Xoctane, 08 November 2016 - 04:17 PM.


#5 barwarner

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Posted 09 November 2016 - 12:38 PM

It goes to the port labelled "internet" on the second router






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