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Windows 7 OS crashed froze mystery?!


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#1 techsavvy01

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Posted 08 November 2016 - 09:33 AM

I  have no clue how or why windows 7 os crashed? All I can assume is a program was the culprit which I believe was Firefox. Firefox 49.0.2  has been very buggy lately and resource hog. What the hell Mozilla?! Here is video for evidence.

 

https://1drv.ms/v/s!Akd0rMSJby7ybftkQfwMbcIr2i8


Edited by techsavvy01, 08 November 2016 - 09:34 AM.

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#2 hamluis

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Posted 08 November 2016 - 09:39 AM

Can you boot into Windows...normally or in safe mode?

 

Louis



#3 techsavvy01

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Posted 08 November 2016 - 09:49 AM

Yes windows is booting up fine.How do I figure out what caused os to freeze?


Life is Weird. Home Life Private Life Consent and Respect always. Life is short. Spend time with Loved Ones Family & Good Friends, Life is not fair. Follow your Passion in your Life :) Woman are Human Beings :) Prince EA school system Common core Good Chemistry Charisma Everybody has different perspectives in life. love peace & compassion in the world No bullying no hatred. I want to help people :) LGBT Hope is crucial Live Long Life End stigma. Nobody is Perfect. No Judgement


#4 hamluis

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Posted 08 November 2016 - 09:57 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#5 dc3

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Posted 08 November 2016 - 12:28 PM

Since this is a graphics issue and the problem doesn't continue in Safe Mode I would suggest reinstalling the graphics driver.

 

Windows Safe Mode uses a limited number of applications and drivers.  It does not use the normal graphics driver in Safe Mode, it uses a native Windows driver.  This would explain why the graphics issue doesn't repeat in Safe Mode.


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#6 techsavvy01

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Posted 08 November 2016 - 02:30 PM

Ok I will update the graphic drivers then. So the culprit was not firefox it was the drivers I should have known :)


Life is Weird. Home Life Private Life Consent and Respect always. Life is short. Spend time with Loved Ones Family & Good Friends, Life is not fair. Follow your Passion in your Life :) Woman are Human Beings :) Prince EA school system Common core Good Chemistry Charisma Everybody has different perspectives in life. love peace & compassion in the world No bullying no hatred. I want to help people :) LGBT Hope is crucial Live Long Life End stigma. Nobody is Perfect. No Judgement





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