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Was running updates and computer shut down- Will not power back on.


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#1 Grid

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Posted 07 November 2016 - 06:47 PM

I have a "HP Pavilion 23 all-in-one" desktop running Windows 8 or slightly higher (Definitely not 10). I haven't used it in about 2 months. I powered it on today and started running updates it missed out on; Apple Itunes and Norton. I opened a board on Chrome during the process but got nothing. I saw my bookmarks there on the bookmarks bar, but nothing came on the page- black board. All of a sudden, mid install, the computer sort of powered off. The screen went black for about three seconds, then on for three seconds, then off for three, etc. The power light remained on as well as a power light on the back, as well as some internal lighting that could be seen from the vents. It made a sound every time the screen went black like it was powering off, but I could still see all the lights on. I unplugged it from the wall for a few minutes and tried again. It will no longer power on, but I still see lights on internally. Not sure where to go from here. Any thoughts or feedback would be greatly appreciated  :(



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#2 TsVk!

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Posted 07 November 2016 - 09:42 PM

Sorry to say, it sounds like a motherboard failure.



#3 Grid

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Posted 09 November 2016 - 12:49 AM

That doesn't sound good. Is there any way to repair or replace the motherboard without losing the files? And if not, is there any way to at least recover the files off of it in its current state?



#4 TsVk!

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Posted 09 November 2016 - 03:10 AM

The files are stored on the hard drive, not the motherboard. They are probably safe. You could mount the hard drive on another computer to retrieve the files or just replace the motherboard yourself if you feel confident enough. That really depends how technically minded you are though. It might be better to get a store or a friend to do it for you.

 

If you google search things like "your machine model replace motherboard" and "your machine model teardown" you will find videos that show you how to do it step by step.



#5 Grid

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Posted 09 November 2016 - 02:41 PM

  Thank you Tsvk! I'm pretty inexperienced so I really appreciate the feedback and suggestions. I will investigate into videos and replacement options. Thank you again!


Edited by Grid, 09 November 2016 - 02:41 PM.


#6 TsVk!

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Posted 09 November 2016 - 04:25 PM

You're welcome.






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