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No boot BSOD Error Code: 0xc000000f "A required device isn't connected..."


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#1 KDenning

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Posted 06 November 2016 - 02:38 PM

Hi all,

 

Thank you for your help in advance.

 

My computer will not boot up at all. As soon as the power button is pressed, the Dell logo appears for a second and then a blue screen appears. It says "A required device isn't connected or can't be accessed. Error code: 0xc000000f". My computer has a problem where it will crash randomly. It was after one of these crashes that this issue appeared.

 

I have a attached an image of the screen to this post. If I press Enter to "try again", it shows the Dell symbol with a spinning wheel. After spinning for a bit, it says "Press any button within 8 seconds to skip disk checking". After waiting about 10 minutes, another BSOD appears. The computer then restarts and repeats the cycle.

 

Here are my computer specs:

-Windows 10

- x64

- Windows 8 was the original os

- The OS was pre-installed

- My computer is about 4 years old

- CPU is Intel i7 generation 3 I believe

- Its a Dell inspiron 5520

- It is a laptop

 

Thank you so much!! You guys are the best.

-KD



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#2 usasma

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Posted 07 November 2016 - 07:10 AM

I don't see the screen shot attached.

Have you run the Dell diagnostics?  Usually you can access it by tapping F12 at boot, then selecting the diagnostics from the menu that shows up.

What does the BSOD error message say?  Look at the end of the text for the info about the error (it's in alll CAPS and has the underlines between words):  http://www.carrona.org/bsodimg.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 KDenning

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Posted 07 November 2016 - 01:57 PM

Hi usasma,
 
Thanks for getting back to me! I attached the picture of the BSOD to this post (got it right this time!). There doesn't seem to be an error message in all caps. This BSOD looks different than others I've seen in the past.
 
I was able to run Dell diagnostics. An error came up at the end. It said "error code 2000-0142, hard drive short test unsuccessful". It looks like something may be wrong with my hard drive? I attached a picture of the error to this post.
 

Thanks!

Attached Files



#4 usasma

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Posted 09 November 2016 - 08:44 AM

The Blue Screen that you have isn't a BSOD,  But that's little consolation when you're having that problem.

 

Please run one of these free hard drive diagnostics.  Make sure that you run the long/extended test.  http://www.carrona.org/hddiag.html

 

It's very likely that your hard drive is dying and a new hard drive is the most likely fix.

BACKUP YOUR STUFF NOW!!!  If the hard drive dies it'll be very expensive to recover your data.

Also, if it is dying, the more that you use it - the more likely it is to die completely on you.

 

Is the system under warranty?

Is it a BIOS or UEFI system? (did it come from the factory w/W8 or above - if so, it's a UEFI system)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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