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PC Freezes with no BSOD


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#1 DrOak

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Posted 06 November 2016 - 11:23 AM

PC becomes unresponsive fairly progressively and have to hard reboot because nothing in windows becomes responsive, Audio continues from what I remember the last few times.

 

This happens multiple times a day, very often. I develop in games and I notice this happening while in games, just in windows, just browsing in chrome, or even with a video file playing, it appears to not be discriminating.

 

Here are some log files I am providing based on previous and similar forum posts I've seen with this problem.

Admin.zip - Event Viewer log

ReD-SpideR-PC.zip - Speccy Log

 

And here is a speccy snapshot link:

http://speccy.piriform.com/results/weTBdGH0cfHQokZ40mHmLk2

 

Any and all help is appreciated!

 

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 920 @ 2.67GHz 51 °C
Bloomfield 45nm Technology
RAM
12.0GB Triple-Channel DDR3 @ 801MHz (9-9-9-24)
Motherboard
ASUSTeK Computer INC. P6X58D PREMIUM (LGA1366) 29 °C
Graphics
LG ULTRAWIDE (3440x1440@60Hz)
4095MB NVIDIA GeForce GTX 970 (EVGA) 31 °C
Storage
476GB Samsung SSD 840 PRO Series (SSD) 29 °C
1863GB Seagate ST2000DM001-1CH164 (SATA) 31 °C
596GB Western Digital WDC WD6401AALS-00J7B1 (SATA) 34 °C
1863GB TOSHIBA External USB 3.0 USB Device (SSD) 29 °C
Optical Drives
Optiarc DVD RW AD-7241S
Audio
Corsair Vengeance 1500 Headset

Attached Files



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#2 usasma

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Posted 07 November 2016 - 07:05 AM

Nothing real significant that I csan see in the Admin logfile.
I do see a lot of network issues - so it might pay to keep an eye on that.

In general, if there aren't signs in the event logs, then we start to wonder about hardware problems.

 

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.

If all the tests pass, then try this procedure to see if you can rule out the other components:  http://www.carrona.org/strpdown.html

 

Please run this report collecting tool (even though you're not having BSOD's)  so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 DrOak

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Posted 07 November 2016 - 09:37 PM

Heya, thanks for the reply, here are some results.

 

as I mentioned, memtest passed previously.

 

 

Attached Files



#4 lem0nde

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Posted 08 November 2016 - 06:55 AM

Does it do the same thing if you boot with [Shift+F8] at BIOS and go into Safe Mode?

It might be worth going into Task Manager and disabling everything at boot up to see if it makes a difference and sending all BIOS options (making sure your boot device is still first and available) back to defauls.

Perhaps see if there is an upgrade for your BIOS also?



#5 usasma

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Posted 09 November 2016 - 09:05 AM

Please don't forget the results of the rest of the hardware diagnostics.

 

To add to lem0nde's suggestion, you may want to try a clean boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
 

Your UEFI/BIOS (version 1501) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

J: drive only has about 3% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

You have 5 hard drives.  What is the make/model/wattage and age of your Power Supply?

If using CCleaner, please stop while we're troubleshooting.

 

Other than that, I see no obvious problems (related to your issues) in the reports.

 

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your system from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If ALL of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

And if all that doesn't work, then try this:

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 DrOak

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Posted 09 November 2016 - 08:02 PM

Ok freed up the 15% across all drives.
The memtest86+ ran for 8 passes without any errors the other night,

 

The Motherboard, CPU, PSU and Half my RAM sticks are from 2010

The PSU (OCZ Z Series 1000W Modular 80PLUS Gold)

 

The parts are fairly old I suppose. hehe :-) 

 

I'm going to go ahead and try the harddrive testing.

 

I'll keep you posted.



#7 DrOak

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Posted 11 November 2016 - 07:31 PM

Okay so, 

All 3 Drives passed the tests I ran, took quite a few hours, i opted for the sector by sector longer test to just be more thorough.

 

Memtest64+ passed for 8 passes on the RAM. (i assume I just run it untill it pops out failures, but nothing came up)

 

Driver Verifier I ran for over 22hrs, then according to the guide, it only gives me commands to check the status, or end it, so i did both but wasnt sure what I was looking for. Some clarification would be nice.

 

I ran FurMark for a good while too and nothing.

Beginning to think it's some faulty voltages, maybe from my PSU, Motherboard, CPU Fan? (Temps look fine too)
I did notice some fans spinning up and down a good few weeks back. Dunno if that helps.

Old MoBo and PSU could cause some issues temporarily for the RAM to cause the system to freeze up.

There is no newer BIOS updates to the MoBo.

 

Is there a way I can test those things? or should I be buying a new components?
Also, is there a recommended Video Card tester?

 

btw, thanks so much so far to help me rule out issues!

Where do I go from here?



#8 usasma

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Posted 13 November 2016 - 05:50 AM

Sorry for the delay in responding - I've been real busy and have been traveling also.

 

If it's passed all the diagnostics, then try a clean install of Windows (to rule out Windows and any 3rd party drivers

A procedure for this is here:  http://www.carrona.org/canned.html#clean

It was written for W7, but can be adapted to almost any OS.

 

If the you still have problems after the clean install, then try this:  http://www.carrona.org/strpdown.html

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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