I've tried asking this question in another forum, but I got no feedback, and feedback is crucial to me at this point regarding this question. I hope I'm in the appropriate sub-forum.
I applied for a technical support representative job at a telecommunications company, and they got back to me. I've never done this kind of job before, so I looked it up and was blown away by the number of technical support representatives dissatisfied with their job, and saying stuff like it can rob you of your sanity and whatnot. In addition, my cousin, who also did this job at the same company, said he could take it no longer after 2 months and simply started ignoring calls. Until his manager asked him if he wanted to leave, to which he answered positively, and the manager pretended to be scolding him in from of the management and "fired" him (according to him his manager wasn't too bad, at least).
So now I'm naturally scared. Is it really that bad? I figured that since I have a 2-year degree in software engineering, then maybe an IT support job would look good on my resume, and may be something that I'd do well at until I find a job in my field of education.
Should I take the job? Will it open any doors for me at the company for other positions related to my education?
I would be grateful for any input.
EDIT: I have an important point to add. This is a help desk job, so it's done exclusively over the phone. So it's actually a help desk tech support job.
Edit: Moved topic from General Chat to the more appropriate forum. ~ Animal
Edited by NVM12, 04 November 2016 - 06:09 PM.