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New HP disk running at 100%& making everything very slow.


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14 replies to this topic

#1 theedge38

theedge38

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Posted 04 November 2016 - 10:37 AM

Brand new Windows 10 HP not sure whats going on its super slow at loading everything

and in the task manager its saying my disk is running at 100% all the time.

 

I went to HP tech support who are useless other than they ran TSA scan and found

2 pups and 4 adwares.

So i ran adwarecleaner and it found a 14 infections but was unable to remove them

and i also ran Malwarebytes and it found nothing.

Thats where i left off.



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#2 Broni

Broni

    The Coolest BC Computer


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Posted 04 November 2016 - 09:04 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 theedge38

theedge38
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Posted 04 November 2016 - 11:53 PM

Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender        
AVG Internet Security   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 AVG Web TuneUp   
 Mozilla Firefox (49.0.1) 
 Google Chrome (53.0.2785.143) 
 Google Chrome (54.0.2840.87) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSASCuiL.exe   
 AVAST Software SecureLine VpnSvc.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 

Farbar Service Scanner Version: 27-01-2016
Ran by Ricky (administrator) on 05-11-2016 at 00:49:16
Running from "C:\Users\Ricky\Downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Ricky (administrator) on 05-11-2016 at 00:51:45
Running from "C:\Users\Ricky\Downloads"
Microsoft Windows 10 Home  (X64)
Model: HP Notebook Manufacturer: HP
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet 2 (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : LAPTOP-TJD5LVCK
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : woh.rr.com
 
Ethernet adapter Ethernet 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller #2
   Physical Address. . . . . . . . . : EC-8E-B5-30-3C-23
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 6A-14-01-BB-B1-C3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : woh.rr.com
   Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
   Physical Address. . . . . . . . . : 68-14-01-BB-B1-C3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2605:a000:c70e:1000::2(Preferred) 
   Lease Obtained. . . . . . . . . . : Saturday, November 5, 2016 12:36:37 AM
   Lease Expires . . . . . . . . . . : Saturday, November 5, 2016 1:51:37 AM
   IPv6 Address. . . . . . . . . . . : 2605:a000:c70e:1000:4c27:592c:5d53:a7db(Preferred) 
   Temporary IPv6 Address. . . . . . : 2605:a000:c70e:1000:24b5:304a:41b3:cdd5(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::4c27:592c:5d53:a7db%16(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.6(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, November 5, 2016 12:36:39 AM
   Lease Expires . . . . . . . . . . : Saturday, November 5, 2016 1:36:37 AM
   Default Gateway . . . . . . . . . : fe80::6a14:1ff:fea9:6ae7%16
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 141038593
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-51-C2-AC-EC-8E-B5-30-3C-23
   DNS Servers . . . . . . . . . . . : 209.18.47.62
                                       209.18.47.61
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 68-14-01-BB-B1-C4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.woh.rr.com:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : woh.rr.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 12:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:2083:15d1:519a:3536(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::2083:15d1:519a:3536%6(Preferred) 
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 100663296
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-51-C2-AC-EC-8E-B5-30-3C-23
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  dns-cac-lb-02.rr.com
Address:  209.18.47.62
 
Name:    google.com
Addresses:  2607:f8b0:4009:808::200e
 216.58.192.238
 
 
Pinging google.com [2607:f8b0:4009:80f::200e] with 32 bytes of data:
Reply from 2607:f8b0:4009:80f::200e: time=43ms 
Reply from 2607:f8b0:4009:80f::200e: time=44ms 
 
Ping statistics for 2607:f8b0:4009:80f::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 43ms, Maximum = 44ms, Average = 43ms
Server:  dns-cac-lb-02.rr.com
Address:  209.18.47.62
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:58:c02::a9
 2001:4998:c:a06::2:4008
 206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [2001:4998:c:a06::2:4008] with 32 bytes of data:
Reply from 2001:4998:c:a06::2:4008: time=100ms 
Reply from 2001:4998:c:a06::2:4008: time=99ms 
 
Ping statistics for 2001:4998:c:a06::2:4008:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 99ms, Maximum = 100ms, Average = 99ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  5...ec 8e b5 30 3c 23 ......Realtek PCIe FE Family Controller #2
 15...6a 14 01 bb b1 c3 ......Microsoft Wi-Fi Direct Virtual Adapter
 16...68 14 01 bb b1 c3 ......Broadcom 802.11n Network Adapter
  9...68 14 01 bb b1 c4 ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
  8...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  6...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.6     55
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.0.0    255.255.255.0         On-link       192.168.0.6    311
      192.168.0.6  255.255.255.255         On-link       192.168.0.6    311
    192.168.0.255  255.255.255.255         On-link       192.168.0.6    311
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link       192.168.0.6    311
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link       192.168.0.6    311
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 16    311 ::/0                     fe80::6a14:1ff:fea9:6ae7
  1    331 ::1/128                  On-link
  6    331 2001::/32                On-link
  6    331 2001:0:5ef5:79fd:2083:15d1:519a:3536/128
                                    On-link
 16    311 2605:a000:c70e:1000::/56 fe80::6a14:1ff:fea9:6ae7
 16    311 2605:a000:c70e:1000::/64 On-link
 16    311 2605:a000:c70e:1000::2/128
                                    On-link
 16    311 2605:a000:c70e:1000:24b5:304a:41b3:cdd5/128
                                    On-link
 16    311 2605:a000:c70e:1000:4c27:592c:5d53:a7db/128
                                    On-link
 16    311 fe80::/64                On-link
  6    331 fe80::/64                On-link
  6    331 fe80::2083:15d1:519a:3536/128
                                    On-link
 16    311 fe80::4c27:592c:5d53:a7db/128
                                    On-link
  1    331 ff00::/8                 On-link
 16    311 ff00::/8                 On-link
  6    331 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWoW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWoW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWoW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 08 C:\WINDOWS\SysWoW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 08 C:\Windows\System32\wshbth.dll [62976] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/04/2016 05:12:20 PM) (Source: Application Error) (User: )
Description: Faulting application name: btdownloadgui.exe, version: 0.0.0.0, time stamp: 0x4497a5df
Faulting module name: wxmsw26h_vc.dll, version: 2.6.3.3, time stamp: 0x451080f7
Exception code: 0xc000041d
Fault offset: 0x002eaa60
Faulting process id: 0xfc4
Faulting application start time: 0xbtdownloadgui.exe0
Faulting application path: btdownloadgui.exe1
Faulting module path: btdownloadgui.exe2
Report Id: btdownloadgui.exe3
Faulting package full name: btdownloadgui.exe4
Faulting package-relative application ID: btdownloadgui.exe5
 
Error: (11/04/2016 01:30:25 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program btdownloadgui.exe because of this error.
 
Program: btdownloadgui.exe
File: 
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: 00000000
Disk type: 0
 
Error: (11/04/2016 01:30:25 PM) (Source: Application Error) (User: )
Description: Faulting application name: btdownloadgui.exe, version: 0.0.0.0, time stamp: 0x4497a5df
Faulting module name: wxmsw26h_vc.dll, version: 2.6.3.3, time stamp: 0x451080f7
Exception code: 0xc0000096
Fault offset: 0x002eaa60
Faulting process id: 0xfc4
Faulting application start time: 0xbtdownloadgui.exe0
Faulting application path: btdownloadgui.exe1
Faulting module path: btdownloadgui.exe2
Report Id: btdownloadgui.exe3
Faulting package full name: btdownloadgui.exe4
Faulting package-relative application ID: btdownloadgui.exe5
 
Error: (11/04/2016 01:30:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4031
 
Error: (11/04/2016 01:30:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4031
 
Error: (11/04/2016 01:30:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/04/2016 01:30:12 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-TJD5LVCK)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2147024865 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (11/04/2016 01:08:19 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="arm",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="arm",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (11/04/2016 12:31:04 PM) (Source: Bonjour Service) (User: )
Description: Local Hostname LAPTOP-TJD5LVCK.local already in use; will try LAPTOP-TJD5LVCK-2.local instead
 
Error: (11/04/2016 12:31:04 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister   16 LAPTOP-TJD5LVCK.local. AAAA 2605:A000:C70E:1000:4C27:592C:5D53:A7DB
 
 
System errors:
=============
Error: (11/04/2016 05:48:30 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/04/2016 01:30:23 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/04/2016 01:30:12 PM) (Source: DCOM) (User: LAPTOP-TJD5LVCK)
Description: "C:\WINDOWS\system32\backgroundTaskHost.exe" -ServerName:CortanaUI.AppXy7vb4pc2dr3kc93kfc509b1d0arkfb2x.mca31CortanaUI.AppXtpp90jhw9p0njjb85kvhxpppgrqfp117.mcaUnavailableUnavailable
 
Error: (11/04/2016 01:30:02 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AdaptiveSleepService service.
 
Error: (11/04/2016 12:57:05 PM) (Source: DCOM) (User: LAPTOP-TJD5LVCK)
Description: application-specificLocalActivation{9E175B6D-F52A-11D8-B9A5-505054503030}{9E175B9C-F52A-11D8-B9A5-505054503030}LAPTOP-TJD5LVCKRickyS-1-5-21-3866666375-719351762-1706546672-1001LocalHost (Using LRPC)Microsoft.MicrosoftEdge_38.14393.0.0_neutral__8wekyb3d8bbweS-1-15-2-3624051433-2125758914-1423191267-1740899205-1073925389-3782572162-737981194
 
Error: (11/04/2016 11:49:50 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/04/2016 11:03:23 AM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume Windows.
 
A corruption was found in a file system index structure.  The file reference number is 0x9000000000009.  The name of the file is "<unable to determine file name>".  The corrupted index attribute is ":$SII:$INDEX_ROOT".  The corrupted index block is located at Vcn 0xffffffffffffffff, Lcn 0xffffffffffffffff.  The corruption begins at offset 64 within the index block.
 
Error: (11/04/2016 11:01:07 AM) (Source: Service Control Manager) (User: )
Description: The HP Support Solutions Framework Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (11/04/2016 10:58:52 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/04/2016 10:58:52 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (11/04/2016 05:12:20 PM) (Source: Application Error)(User: )
Description: btdownloadgui.exe0.0.0.04497a5dfwxmsw26h_vc.dll2.6.3.3451080f7c000041d002eaa60fc401d236bdadf867c7C:\Program Files (x86)\BitTornado\btdownloadgui.exeC:\Program Files (x86)\BitTornado\wxmsw26h_vc.dll274eee38-cb6c-42e4-ac74-aad4f3d5a159
 
Error: (11/04/2016 01:30:25 PM) (Source: Application Error)(User: )
Description: btdownloadgui.exe000000000
 
Error: (11/04/2016 01:30:25 PM) (Source: Application Error)(User: )
Description: btdownloadgui.exe0.0.0.04497a5dfwxmsw26h_vc.dll2.6.3.3451080f7c0000096002eaa60fc401d236bdadf867c7C:\Program Files (x86)\BitTornado\btdownloadgui.exeC:\Program Files (x86)\BitTornado\wxmsw26h_vc.dllb6d77406-91c2-4b63-89f3-2d19df884984
 
Error: (11/04/2016 01:30:23 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4031
 
Error: (11/04/2016 01:30:23 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4031
 
Error: (11/04/2016 01:30:23 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/04/2016 01:30:12 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-TJD5LVCK)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2147024865
 
Error: (11/04/2016 01:08:19 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="arm",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"C:\Users\Ricky\Downloads\vcredist_arm.exe
 
Error: (11/04/2016 12:31:04 PM) (Source: Bonjour Service)(User: )
Description: Local Hostname LAPTOP-TJD5LVCK.local already in use; will try LAPTOP-TJD5LVCK-2.local instead
 
Error: (11/04/2016 12:31:04 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister   16 LAPTOP-TJD5LVCK.local. AAAA 2605:A000:C70E:1000:4C27:592C:5D53:A7DB
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-11-05 00:50:33.329
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-11-05 00:50:33.323
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-11-05 00:49:09.533
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-11-05 00:49:09.530
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-11-05 00:47:31.707
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-11-05 00:47:31.704
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-11-05 00:47:31.698
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-11-05 00:47:31.695
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-11-05 00:47:31.435
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-11-05 00:47:31.432
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
12 Labours of Hercules III: Girl Power (HKLM-x32\...\WTA-2febd88e-b0b5-42ad-b311-58f2aac21817) (Version: 3.0.2.118 - WildTangent) Hidden
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.9.159 - Adobe Systems, Inc.)
AMD Install Manager (HKLM\...\AMD Catalyst Install Manager) (Version: 9.0.000.4 - Advanced Micro Devices, Inc.)
Avast SecureLine (HKLM\...\{2CD3C92F-EDC5-4B02-9B0A-9C1D37C58EF5}_is1) (Version: 1.0.275.2 - AVAST Software)
AVG (HKLM\...\{9242EAEC-38AC-4041-B87E-EAB3546B4828}) (Version: 16.81.7639 - AVG Technologies) Hidden
AVG 2016 (HKLM\...\{500609C4-E46C-4887-9466-A20EB783C57A}) (Version: 16.0.4664 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.81.7639 - AVG Technologies)
AVG Web TuneUp (HKLM-x32\...\AVG Web TuneUp) (Version: 4.3.6.255 - AVG Technologies)
Awakening: The Dreamless Castle (HKLM-x32\...\WTA-56e30f49-3d58-4cf2-9e38-e8a0b0b0da71) (Version: 3.0.2.51 - WildTangent) Hidden
Azkend 2: The World Beneath (HKLM-x32\...\WTA-39a29507-c924-4968-91f1-e01c250f2989) (Version: 2.2.0.98 - WildTangent) Hidden
Barn Yarn Collector's Edition (HKLM-x32\...\WTA-cf2cdc65-08e5-4838-88d1-5cc9300fbacc) (Version: 3.0.2.48 - WildTangent) Hidden
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
BitTornado 0.3.17 (HKLM-x32\...\BitTornado) (Version: 0.3.17 - John Hoffman)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom 802.11 Network Adapter (HKLM\...\Broadcom 802.11 Network Adapter) (Version:  - Broadcom Corporation)
Broadcom Bluetooth Drivers (HKLM\...\{0A1B4690-E176-4533-8058-939480AEE1D0}) (Version: 12.0.1.921 - Broadcom Corporation)
Catalyst Control Center Next Localization BR (HKLM\...\{3A8008D5-C834-1CA9-68CB-E9F49F0AB120}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{884596CF-79B1-13A0-7334-563BB3A75F45}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{223D250A-AABB-A9AA-7D07-7FA086D7BF62}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{58714532-951F-0C3A-8860-2ED7411C6D85}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{1D89886C-1BC7-978A-7790-BDF741552029}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{C2E207A0-6375-140A-3170-50737EB32D29}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{FF8A9A91-1E72-EE4A-04DA-6E7F65CB626D}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{78B5E5BC-C2B2-3439-0750-C9FC7AAE173B}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{28B38E4C-1FCC-0AB9-F2CE-7079DF8CF8A5}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{6CD61388-4F40-E91A-17A1-E821F0BB92E1}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{F38E5A65-9C76-3757-9D69-672FACA088D4}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{994B3C1F-F48C-B29E-D88A-06322D70B45C}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{7C42C52E-DFF2-8BD6-5134-DCB5FBB8A5EE}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{3372CE65-1178-B53F-C228-254C7F7F118F}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{80C20F9B-C28F-E3ED-726C-86BFC24EEE3B}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{16FC5B97-5AC3-056E-1A1B-FF36B790575E}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{D955A619-B0BA-FB07-0590-675FA7A127CF}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{686AF1D4-4D23-8115-9968-FE32775067C8}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{168E9C24-F28F-D630-74BB-4F4D66CFC871}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{66F96B6D-33A7-938C-2910-CA9C76E00742}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{59546E97-8B2F-0F51-5191-BF19438164A8}) (Version: 2016.0718.1747.30147 - Advanced Micro Devices, Inc.) Hidden
Counter-Strike: Source (HKLM\...\Steam App 240) (Version:  - Valve)
CyberLink Power Media Player 14 (HKLM-x32\...\{32C8E300-BDB4-4398-92C2-E9B7D8A233DB}) (Version: 14.0.5.6909 - CyberLink Corp.)
CyberLink PowerDirector 12 (HKLM\...\{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.6.4925 - CyberLink Corp.) Hidden
CyberLink PowerDirector 12 (HKLM-x32\...\InstallShield_{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.6.4925 - CyberLink Corp.)
Delicious: Emily's Wonder Wedding Premium Edition (HKLM-x32\...\WTA-d07457a5-fda1-4c06-b6cd-832a8dabe13c) (Version: 3.0.2.59 - WildTangent) Hidden
DisableMSDefender (HKLM\...\{74FE39A0-FB76-47CD-84BA-91E2BBB17EF2}) (Version: 1.0.0 - Hewlett-Packard Company) Hidden
Dropbox (HKLM-x32\...\Dropbox) (Version: 13.4.21 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.47.1 - Dropbox, Inc.) Hidden
Energy Star (HKLM\...\{5CB22648-35F8-41BC-9C35-1E41FE6E12A5}) (Version: 1.1.1 - HP Inc.)
Entwined: The Perfect Murder (HKLM-x32\...\WTA-6b965ffd-d50a-4d56-a178-891296ed6c08) (Version: 3.0.2.59 - WildTangent) Hidden
FMW 1 (HKLM\...\{4586A40E-DFFF-497E-B082-CF64E59709F5}) (Version: 1.82.3 - AVG Technologies) Hidden
Ghost in the Shell Stand Alone Complex First Assault Online (HKLM\...\Steam App 369200) (Version:  - Neople)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 54.0.2840.87 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Green City: Go South (HKLM-x32\...\WTA-19139da3-dd6f-47d1-a10a-3a52f53e744f) (Version: 3.0.2.59 - WildTangent) Hidden
Home Makeover (HKLM-x32\...\WTA-bb8e83a7-9813-416f-bc93-fc9cf4a84052) (Version: 3.0.2.59 - WildTangent) Hidden
Hoyle Illusions Mahjongg (HKLM-x32\...\WTA-c05c7f2f-4d13-49d2-a16c-919581a957de) (Version: 3.0.2.59 - WildTangent) Hidden
HP Documentation (HKLM\...\HP_Documentation) (Version: 1.0.0.1 - HP Inc.)
HP ePrint SW (HKLM-x32\...\{88970959-baf7-4864-a39a-69a58e8ae5cf}) (Version: 5.0.18701 - HP)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.8318.5320 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{78E2C850-ADA6-420D-BA35-2F4A9BE733CC}) (Version: 8.3.34.7 - HP)
HP Support Solutions Framework (HKLM-x32\...\{5F084DD8-AF2C-4004-9C92-820C32E4BD55}) (Version: 12.5.32.37 - HP)
HP Sure Connect (HKLM-x32\...\{6468C4A5-E47E-405F-B675-A70A70983EA6}) (Version: 1.0.0.25 - HP Inc.)
HP System Event Utility (HKLM-x32\...\{09D0DB68-90EA-4015-983E-A0BD777D5A02}) (Version: 1.4.10 - HP Inc.)
HP Welcome (HKLM\...\HPWelcome) (Version: 1.0 - HP Inc.)
HP Wireless Button Driver (HKLM-x32\...\{AF4C5F64-4E6A-438B-9832-8BDEE0E7B43D}) (Version: 1.1.17.1 - HP)
IGT Slots Fire Rubies (HKLM-x32\...\WTA-53d83135-ccb0-40ed-9467-19d4adafc926) (Version: 3.0.2.59 - WildTangent) Hidden
Imperial Island: Birth of an Empire (HKLM-x32\...\WTA-df5f53cc-21d2-482b-8986-7e220524f0b8) (Version: 3.0.2.59 - WildTangent) Hidden
Jewel Match Snowscapes (HKLM-x32\...\WTA-852c0513-0540-4f65-967b-94d49597eed2) (Version: 3.0.2.118 - WildTangent) Hidden
Little Boy: Walter's Scooter (HKLM-x32\...\WTA-049e0683-b332-4f02-ae0e-ec44f8a6e5c0) (Version: 3.0.2.59 - WildTangent) Hidden
Lost Souls: Timeless Fables Collector's Edition (HKLM-x32\...\WTA-cf2f4c41-461e-4605-9a8d-fc284c048204) (Version: 3.0.2.59 - WildTangent) Hidden
Magic Heroes: Save Our Park (HKLM-x32\...\WTA-22c6286b-bf7a-407f-938b-d8dd826b1ac9) (Version: 3.0.2.59 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Manor Memoirs Collector's Edition (HKLM-x32\...\WTA-131275dd-80f5-40a0-96d1-39413e69d56f) (Version: 3.0.2.59 - WildTangent) Hidden
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.7369.2038 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Mozilla Firefox 49.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 49.0.1 (x86 en-US)) (Version: 49.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 49.0.1 - Mozilla)
Nexon Launcher (HKLM-x32\...\Nexon Nexon Launcher) (Version: 2.0.0 - Nexon)
OEM Application Profile (HKLM-x32\...\{B4B7FD8F-06FC-E277-4F29-8F75F8281D8F}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7369.2038 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.7369.2038 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7369.2038 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7369.2038 - Microsoft Corporation) Hidden
Plagiarii (HKLM-x32\...\WTA-f4c3dee9-277d-4f07-b115-20fb4f74000e) (Version: 3.0.2.59 - WildTangent) Hidden
PlaysTV (HKLM-x32\...\PlaysTV) (Version: 1.14.1-r116718-release - Plays.tv, LLC)
Polar Bowler 1st Frame (HKLM-x32\...\WTA-d1e5ee68-369c-40a5-a6db-3eb317ad9cf1) (Version: 3.0.2.59 - WildTangent) Hidden
PuppetShow: Return to Joyville (HKLM-x32\...\WTA-5d89ddce-2739-4b5d-808c-8dbd537b247c) (Version: 3.0.2.126 - WildTangent) Hidden
Pyro Jump (HKLM-x32\...\WTA-7158d5bf-7b09-41f5-82ee-de2ff5b2ffab) (Version: 3.0.2.59 - WildTangent) Hidden
Raptr (HKLM-x32\...\Raptr) (Version: 5.2.7-r116720-release - Raptr, Inc)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10586.31222 - Realtek Semiconduct Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.7.107.2016 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7765 - Realtek Semiconductor Corp.)
Regency Solitaire (HKLM-x32\...\WTA-f701b39f-d21d-4618-b1f9-b2dc604d0973) (Version: 3.0.2.126 - WildTangent) Hidden
Runefall (HKLM-x32\...\WTA-21692541-1095-428a-8b6e-204b87d2ad74) (Version: 3.0.2.126 - WildTangent) Hidden
Rush Hour! Gas Station (HKLM-x32\...\WTA-b1bda371-bc00-44b5-98c6-60e5e16fc199) (Version: 3.0.2.59 - WildTangent) Hidden
Sky High Farm (HKLM-x32\...\WTA-a7ab4fa0-d431-4f0e-b633-6c2192bfe909) (Version: 3.0.2.59 - WildTangent) Hidden
StarCraft II (HKLM-x32\...\StarCraft II) (Version:  - Blizzard Entertainment)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.3.11.37 - Synaptics Incorporated)
Tasty Blue (HKLM-x32\...\WTA-28df0146-60e8-4249-8929-102bf72337ab) (Version: 3.0.2.59 - WildTangent) Hidden
The Far Kingdoms (HKLM-x32\...\WTA-2174d72f-0577-4bbc-adf5-be6e30fcaa3a) (Version: 1.1.2.4 - WildTangent) Hidden
The Witcher 2: Assassins of Kings Enhanced Edition (HKLM\...\Steam App 20920) (Version:  - CD PROJEKT RED)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
Vulkan Run Time Libraries 1.0.17.0 (HKLM\...\VulkanRT1.0.17.0) (Version: 1.0.17.0 - LunarG, Inc.)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.1.0.28 - WildTangent)
WildTangent Games App for HP (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.1.1.12 - WildTangent) Hidden
WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 78%
Total physical RAM: 3537.01 MB
Available physical RAM: 751.88 MB
Total Virtual: 4881.01 MB
Available Virtual: 2338.5 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:913.84 GB) (Free:802.19 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:16.44 GB) (Free:1.93 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\LAPTOP-TJD5LVCK
 
Administrator            DefaultAccount           Guest                    
Ricky                    
 
========================= Restore Points ==================================
 
31-10-2016 23:34:39 Scheduled Checkpoint
04-11-2016 15:03:24 Windows Update
 
**** End of log ****
 


#4 theedge38

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Posted 05 November 2016 - 12:28 AM

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 11/5/2016
Scan Time: 12:56 AM
Logfile: 
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.11.05.03
Rootkit Database: v2016.10.31.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: Ricky
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 310839
Time Elapsed: 30 min, 13 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)


#5 theedge38

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Posted 05 November 2016 - 01:08 AM

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org
 
Database version:
  main:    v2016.11.05.03
  rootkit: v2016.10.31.01
 
Windows 10 x64 NTFS
Internet Explorer 11.187.14393.0
Ricky :: LAPTOP-TJD5LVCK [administrator]
 
11/5/2016 1:30:13 AM
mbar-log-2016-11-05 (01-30-13).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 312226
Time elapsed: 37 minute(s), 17 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)


#6 theedge38

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Posted 05 November 2016 - 01:13 AM

Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 11/05/2016 02:09:15 AM in x64 mode.
Windows Version: Windows 10 Home 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\Ricky\Downloads\SecurityCheck.exe (PID: 3036) [UP-HEUR]
 
1 proccess terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * gagp30kx [Missing Service]
 * IEEtwCollectorService [Missing Service]
 * IoQos [Missing Service]
 * nv_agp [Missing Service]
 * TimeBroker [Missing Service]
 * uagp35 [Missing Service]
 * uliagpkx [Missing Service]
 * WcsPlugInService [Missing Service]
 * wpcfltr [Missing Service]
 * WSService [Missing Service]
 
 * agp440 [Missing ImagePath]
 
 * AJRouter => %SystemRoot%\system32\svchost.exe -k LocalServiceNetworkRestricted [Incorrect ImagePath]
 * WpnService => %systemroot%\system32\svchost.exe -k netsvcs [Incorrect ImagePath]
 
 * vmicrdv => %SystemRoot%\System32\icsvcext.dll [Incorrect ServiceDLL]
 * vmicvss => %SystemRoot%\System32\icsvcext.dll [Incorrect ServiceDLL]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 11/05/2016 02:13:04 AM
Execution time: 0 hours(s), 3 minute(s), and 48 seconds(s)


#7 Broni

Broni

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Posted 05 November 2016 - 04:22 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#8 theedge38

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Posted 05 November 2016 - 09:03 PM

# AdwCleaner v6.030 - Logfile created 05/11/2016 at 21:31:56
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-11-05.1 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Ricky - LAPTOP-TJD5LVCK
# Running from : C:\Users\Ricky\Downloads\AdwCleaner (1).exe
# Mode: Clean
# Support : hxxps://www.malwarebytes.com/support
 
 
 
***** [ Services ] *****
 
[-] Service deleted: vToolbarUpdater40.3.6
[-] Service deleted: WtuSystemSupport
 
 
***** [ Folders ] *****
 
[-] Folder deleted: C:\Users\Ricky\AppData\Local\avg web tuneup
[-] Folder deleted: C:\Program Files\avg web tuneup
[-] Folder deleted: C:\Program Files\Common Files\AVG Secure Search
[-] Folder deleted: C:\ProgramData\avg web tuneup
[#] Folder deleted on reboot: C:\ProgramData\Application Data\avg web tuneup
[-] Folder deleted: C:\Program Files (x86)\avg web tuneup
[-] Folder deleted: C:\Program Files (x86)\Common Files\AVG Secure Search
[-] Folder deleted: C:\Users\Ricky\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
[-] Folder deleted: C:\Users\Ricky\AppData\Local\Google\Chrome\User Data\Default\Extensions\chfdnecihphmhljaaejmgoiahnihplgn
 
 
***** [ Files ] *****
 
[-] File deleted: C:\Users\Ricky\AppData\Roaming\Mozilla\Firefox\Profiles\x4sl70t9.default\extensions\Avg@toolbar.xpi
[-] File deleted: C:\Users\Ricky\AppData\Roaming\Mozilla\Firefox\Profiles\x4sl70t9.default\searchplugins\avg-secure-search.xml
[-] File deleted: C:\Users\Ricky\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_chfdnecihphmhljaaejmgoiahnihplgn_0.localstorage
[-] File deleted: C:\Users\Ricky\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_chfdnecihphmhljaaejmgoiahnihplgn_0.localstorage-journal
 
 
***** [ DLL ] *****
 
 
 
***** [ WMI ] *****
 
 
 
***** [ Shortcuts ] *****
 
 
 
***** [ Scheduled Tasks ] *****
 
 
 
***** [ Registry ] *****
 
[-] Key deleted: HKLM\SOFTWARE\Classes\ScriptHelper.GenericWnd
[-] Key deleted: HKLM\SOFTWARE\Classes\ScriptHelper.GenericWnd.1
[-] Key deleted: HKLM\SOFTWARE\Classes\ScriptHelper.NativeApi
[-] Key deleted: HKLM\SOFTWARE\Classes\ScriptHelper.NativeApi.1
[-] Key deleted: HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
[-] Key deleted: HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
[-] Key deleted: HKLM\SOFTWARE\Classes\WtuServer.WtuServerObj
[-] Key deleted: HKLM\SOFTWARE\Classes\WtuServer.WtuServerObj.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\ScriptHelper.GenericWnd
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\ScriptHelper.GenericWnd.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\ScriptHelper.NativeApi
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\ScriptHelper.NativeApi.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\WtuServer.WtuServerObj
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\WtuServer.WtuServerObj.1
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{CA3A5461-96B5-46DD-9341-5350D3C94615}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{4BC8AD89-AC5F-4DBD-A38F-C355C7DD33D7}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key deleted: HKLM\SOFTWARE\AVG Tuneup
[-] Data restored: HKU\S-1-5-21-3866666375-719351762-1706546672-1001\Software\Microsoft\Internet Explorer\Main [Start Page] 
[-] Data restored: HKCU\Software\Microsoft\Internet Explorer\Main [Start Page] 
[-] Data restored: [x64] HKCU\Software\Microsoft\Internet Explorer\Main [Start Page] 
[-] Key deleted: HKU\S-1-5-21-3866666375-719351762-1706546672-1001\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
[#] Key deleted on reboot: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Value deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
[-] Key deleted: HKLM\SOFTWARE\Google\Chrome\NativeMessagingHosts\avgsh
[-] Key deleted: HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
[-] Key deleted: HKLM\SOFTWARE\Classes\s
[-] Key deleted: HKCU\Software\Google\Chrome\Extensions\chfdnecihphmhljaaejmgoiahnihplgn
[#] Key deleted on reboot: [x64] HKCU\Software\Google\Chrome\Extensions\chfdnecihphmhljaaejmgoiahnihplgn
 
 
***** [ Web browsers ] *****
 
[-] [C:\Users\Ricky\AppData\Local\Google\Chrome\User Data\Default] [startup_urls] Deleted: hxxp://search.conduit.com/?ctid=CT3322283&octid=EB_ORIGINAL_CTID&SearchSource=55&CUI=&UM=4&UP=SP37ACDDE8-70B7-44BF-9453-77AF2EB94E57&SSPV=
[-] [C:\Users\Ricky\AppData\Local\Google\Chrome\User Data\Default] [startup_urls] Deleted: hxxp://Vosteran.com/?f=7&a=vst_aw_14_48_ch&cd=2XzuyEtN2Y1L1QzutDtDtByDtCtCzztDzyyBtA0DyE0AyBtCtN0D0Tzu0StCtDyCtBtN1L2XzutAtFyCtFyCtFtDtN1L1Czu0C0I0S0V0E0R1V1RtN1L1G1B1V1N2Y1L1Qzu2StB0EtDtDyEtByE0DtGtD0DtA0AtG0CyD0FtAtG0CzyyD0FtGyDtA0B0CzztAzztBtC0DtAyE2QtN1M1F1B2Z1V1N2Y1L1Qzu2StA0DyCyCtA0Ezy0CtG0B0FtA0BtGyEzy0EtAtG0A0AyB0DtGyEzytBtAtD0DyD0CyB0CyCyE2Q&cr=19584891&ir=
[-] [C:\Users\Ricky\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: chfdnecihphmhljaaejmgoiahnihplgn
[-] [C:\Users\Ricky\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: ljmibnagodajacnnbifpamhggcohblip
[-] [C:\Users\Ricky\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: ndibdjnfmopecpmkdieinmbadjfpblof
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [2805 Bytes] - [04/11/2016 10:56:26]
C:\AdwCleaner\AdwCleaner[C2].txt - [6506 Bytes] - [05/11/2016 21:31:56]
C:\AdwCleaner\AdwCleaner[S0].txt - [2593 Bytes] - [04/11/2016 10:54:50]
C:\AdwCleaner\AdwCleaner[S1].txt - [6631 Bytes] - [05/11/2016 21:29:14]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C2].txt - [6725 Bytes] ##########


#9 theedge38

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Posted 05 November 2016 - 09:10 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 10 Home x64 
Ran by Ricky (Administrator) on Sat 11/05/2016 at 22:04:20.54
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 3 
 
Successfully deleted: C:\ProgramData\mntemp (File) 
Successfully deleted: C:\Users\Ricky\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof (Folder) 
Successfully deleted: C:\WINDOWS\prefetch\TOOLBARUPDATER.EXE-8BC7F510.pf (File) 
 
 
 
Registry: 2 
 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{7E0302F7-704E-4B01-B2DC-A6F2B8FC46B1} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{7E0302F7-704E-4B01-B2DC-A6F2B8FC46B1} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 11/05/2016 at 22:09:53.02
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#10 theedge38

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Posted 06 November 2016 - 09:51 AM

Sophos Free Virus Removal Tool  didnt find anything.



#11 Broni

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Posted 06 November 2016 - 11:34 AM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


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#12 theedge38

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Posted 16 August 2017 - 05:56 PM

I recently did a factory reset and now it is doing the same thing again.



#13 Broni

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Posted 16 August 2017 - 07:52 PM

It may be some hardware issue then.

I suggest new topic in Windows forum.


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#14 theedge38

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Posted 17 August 2017 - 06:51 PM

What you did do last time did fix it thats what seems weird.



#15 Broni

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Posted 17 August 2017 - 07:31 PM

Maybe you installed something what's causing your issue.

 

Let's redo scans again.

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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