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Dell Optiplex BSOD several times a day


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#1 Ayelwen

Ayelwen

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Posted 04 November 2016 - 10:01 AM

· OS - Windows 7 Pro
· x64
· This is the original install
· OEM From dell
· Age of system (hardware) - Mar 2013
· Age of OS installation - Apr 2013

· CPU -   Intel® Core™ i7-3770 CPU @ 3.40GHz 
· Video Card -   AMD Radeon HD 7470
· MotherBoard - 0773VG 
· Power Supply - OEM Powersupply in Optiplex 7010

· System Manufacturer - Dell
· Exact model number -   Dell Inc. (OptiPlex 7010) 

· Laptop or Desktop? - Desktop

 

--==--ATTACHEMENTS--==--

Check For Solution Error Window: https://1drv.ms/t/s!Auhsi1zyUPQNgSWKCWJWZmIBsi3r

BSOD Inspector: https://1drv.ms/u/s!Auhsi1zyUPQNgSehR29scRx3Ptq2

SysnativeFileCollection: https://1drv.ms/u/s!Auhsi1zyUPQNgSZm22wcQ9rDKgfs

MEMORY.DMP: https://1drv.ms/u/s!Auhsi1zyUPQNgShvN8JaL3HFeSNY

 

 

 

 



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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 05 November 2016 - 05:05 AM

Only 253 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

These 2 devices have problems in Device Manager:

 

SASDIFSV    ROOT\LEGACY_SASDIFSV\0000    This device is not present, is not working properly, or does not have all its drivers installed.
SASKUTIL    ROOT\LEGACY_SASKUTIL\0000    This device is not present, is not working properly, or does not have all its drivers installed.

Please uninstall SuperAntiSpyware and then check to see if the problems are fixed.

If SuperAntiSpyware isn't installed, or this doesn't fix it, then try to install a fresh copy - then uninstall it and check again to see if it's been removed

Let us know how this works out.

 

Other than that, it's difficult to tell if this is a hardware or software issue.
Start with this stuff to help rule things out:

 

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your system from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If ALL of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Nov  4 09:28:36.556 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110416-6676-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23392.amd64fre.win7sp1_ldr.160317-0600
System Uptime:0 days 0:00:12.368
Probably caused by :ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+537 )
BugCheck C5, {8, 2, 1, fffff80002fa9627}
BugCheck Info: DRIVER_CORRUPTED_EXPOOL (c5)
Arguments:
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff80002fa9627, address which referenced memory
BUGCHECK_STR:  0xC5_2
PROCESS_NAME:  updateservice.
FAILURE_BUCKET_ID: X64_0xC5_2_nt!ExAllocatePoolWithTag+537
CPUID:        "Intel® Core™ i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A12
  BIOS Release Date             01/10/2013
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 7010
  Baseboard Product             0773VG
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov  4 09:27:53.620 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110416-6333-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23392.amd64fre.win7sp1_ldr.160317-0600
System Uptime:0 days 8:55:45.254
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2f874 )
BugCheck 1A, {41790, fffffa8002134860, ffff, 0}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    contains the address of the PFN for the corrupted page table page.
    On a 32 bit OS, parameter 2 contains a pointer to the number of used
    PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa8002134860
Arg3: 000000000000ffff
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+2f874
CPUID:        "Intel® Core™ i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A12
  BIOS Release Date             01/10/2013
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 7010
  Baseboard Product             0773VG
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov  4 00:31:19.434 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110316-8736-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23392.amd64fre.win7sp1_ldr.160317-0600
System Uptime:0 days 9:04:12.719
Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::Free+a2 )
BugCheck 1A, {41790, fffffa8001fb11a0, ffff, 0}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    contains the address of the PFN for the corrupted page table page.
    On a 32 bit OS, parameter 2 contains a pointer to the number of used
    PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa8001fb11a0
Arg3: 000000000000ffff
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  OUTLOOK.EXE
FAILURE_BUCKET_ID: X64_0x1a_41790_dxgmms1!VIDMM_PROCESS_HEAP::Free+a2
CPUID:        "Intel® Core™ i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A12
  BIOS Release Date             01/10/2013
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 7010
  Baseboard Product             0773VG
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov  3 15:26:17.585 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110316-6583-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23392.amd64fre.win7sp1_ldr.160317-0600
System Uptime:0 days 8:34:43.071
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2f874 )
BugCheck 1A, {41790, fffffa8001f8ae60, ffff, 0}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    contains the address of the PFN for the corrupted page table page.
    On a 32 bit OS, parameter 2 contains a pointer to the number of used
    PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa8001f8ae60
Arg3: 000000000000ffff
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  RdrCEF.exe
FAILURE_BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+2f874
CPUID:        "Intel® Core™ i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A12
  BIOS Release Date             01/10/2013
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 7010
  Baseboard Product             0773VG
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov  3 06:50:45.254 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110316-6817-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23392.amd64fre.win7sp1_ldr.160317-0600
System Uptime:2 days 13:34:52.680
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2f874 )
BugCheck 1A, {41790, fffffa8002066820, ffff, 0}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    contains the address of the PFN for the corrupted page table page.
    On a 32 bit OS, parameter 2 contains a pointer to the number of used
    PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa8002066820
Arg3: 000000000000ffff
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  SearchProtocol
FAILURE_BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+2f874
CPUID:        "Intel® Core™ i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A12
  BIOS Release Date             01/10/2013
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 7010
  Baseboard Product             0773VG
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Nov  4 09:28:36.556 2016 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AtihdW76.sys                Tue Dec  6 04:14:25 2011 (4EDDDCF1)
atikmdag.sys                Tue Dec  6 23:35:48 2011 (4EDEED24)
atikmpag.sys                Wed Dec  7 00:01:42 2011 (4EDEF336)
RTDVHD64.sys                Tue Feb  7 02:47:37 2012 (4F30D719)
iaStor.sys                  Wed May 30 16:40:40 2012 (4FC685C8)
e1c62x64.sys                Fri Aug 10 18:44:15 2012 (50258EBF)
iusb3hub.sys                Tue Oct 16 11:49:22 2012 (507D8202)
iusb3xhc.sys                Tue Oct 16 11:49:26 2012 (507D8206)
iusb3hcs.sys                Tue Oct 16 11:51:20 2012 (507D8278)
trufos.sys                  Mon May 11 04:26:27 2015 (555067B3)
gzflt.sys                   Tue Jul 21 11:27:04 2015 (55AE64C8)
avc3.sys                    Tue Oct 13 07:24:47 2015 (561CE9FF)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=RTDVHD64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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