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Friend's computer will not boot


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#1 MartinVole

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Posted 03 November 2016 - 09:24 PM

First off, hello all.

 

My friend had left his computer on sleep mode and came back to it to find all programs were running slowly or frozen. Task Manager itself would not load so he had to hold the power button to shut down his computer. Then upon booting back up he got "werfault.exe application error" when Avast failed to work in the background. Screen turned black in the background as he tried to turn those services back on. He had to do this twice for it to work. He replugged his cords and then when he plugged in the ethernet cords all windows closed on his desktop and tabs disappeared from his web browser and everything was flickering. After trying various things to fix it, it gave a BSOD. Then his computer could not read his hard drive until he unplugged it and plugged it back in, but can't boot Windows, let alone Safe Mode.

 

That is all he told me.To me it sounds like some sectors of the HDD became corrupted and could get slaved in another computer and ran through TestDisk, but maybe it is something else?

 

Edit: Also said to mention he has installed Android SDK and Dr. Fone.

 

Edit 2: Before this happened he had installed some speechmatics program: https://www.speechmatics.com

And Windows will boot but runs into the freezing issue. And he runs an Alienware Aurora R4 with 8GBs ram and 2tb HDD. Default specs.


Edited by MartinVole, 03 November 2016 - 09:49 PM.


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#2 scottm704

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Posted 03 November 2016 - 09:46 PM

I agree that it sounds like his hard drive is just going bad, how old is it?



#3 MartinVole

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Posted 03 November 2016 - 10:48 PM

I agree that it sounds like his hard drive is just going bad, how old is it?

He's had it for 3-4 years.


Edited by MartinVole, 03 November 2016 - 10:50 PM.


#4 TsVk!

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Posted 04 November 2016 - 01:22 AM

Could check the HDD with Seatools for DOS.

 

Sounds like a suspect HDD to me too.



#5 scottm704

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Posted 04 November 2016 - 05:03 PM

After 3-4 years it's about that time, especially if he bought his system pre-built by a manufacturer or bought a cheaper HDD. The internal components wear out like any mechanical device. I suggest that if he has not already backed up everything important that he do so before the drive completely dies.



#6 MartinVole

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Posted 06 November 2016 - 10:08 PM

Computer won't even boot up the BIOS by holding F2. It tries to just boot the OS and ignores key inputs for safe mode. He had to remove the HDD to access BIOS.



#7 TsVk!

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Posted 06 November 2016 - 10:24 PM

Sounds strange.

 

Did he reattach the HDD once in the BIOS and then run the boot disk? That might be the next step.



#8 MartinVole

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Posted 06 November 2016 - 11:02 PM

He's got KNOPPIX booted through a USB pendrive. Getting strange errors when trying to access HDD:

https://s17.postimg.org/6hr2ljgyn/20161106_223753.jpg

https://s22.postimg.org/pxvdzfuip/20161106_225649.jpg

 

Also tried rebuilding MBR through testdisk and file type, trying to fix ntfs since it may have been corrupted that lead up to the failure. But this is looking like a total HDD failure.

 

Disk /dev/sda: 2000.4 GB, 2000398934016 bytes
256 heads, 63 sectors/track, 242251 cylinders, total 3907029168 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disk identifier: 0xa1db6cbf

   Device Boot      Start         End      Blocks   Id  System
/dev/sda1               1  4294967295  2147483647+  ee  GPT
Partition 1 does not start on physical sector boundary.

Disk /dev/sdb: 15.5 GB, 15518924800 bytes
64 heads, 32 sectors/track, 14800 cylinders, total 30310400 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x20ac7dda

This doesn't look like a partition table
Probably you selected the wrong device.

   Device Boot      Start         End      Blocks   Id  System
/dev/sdb1   ?  3224498923  3657370039   216435558+   7  HPFS/NTFS/exFAT
/dev/sdb2   ?  3272020941   930513678   976730017   16  Hidden FAT16
/dev/sdb3   ?           0           0           0   6f  Unknown
/dev/sdb4        50200576   974536369   462167897    0  Empty

Partition table entries are not in disk order


Edited by MartinVole, 06 November 2016 - 11:55 PM.


#9 TsVk!

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Posted 07 November 2016 - 12:00 AM

Yeah, all the signs are pointing in the same direction.

 

Fortunately the price of new HDD's has come down considerably in the last couple of years.



#10 MartinVole

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Posted 08 January 2017 - 08:26 PM

Sorry for the bump but the HDD inexplicably is working again, maybe TestDisk actually did recover the boot sector? So I guess this could be marked as resolved.



#11 TsVk!

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Posted 08 January 2017 - 08:38 PM

Glad it worked out for you. :)

 

As this issue has occurred you may choose to be pre-emptive and get another disk and clone your current system to it as a backup. Invariably HDD problems spiral. That's what I would be doing.



#12 shadow_647

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Posted 09 January 2017 - 05:27 AM

+1 agreed






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