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please help me recover damaged hard drive


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#1 gib65

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Posted 03 November 2016 - 08:23 PM

Hello,
 
I have an external drive that's been damaged. When I plug it into my computer, it recognizes it as "My Passport 259F". But it won't mount it. I can't really do anything with it except see that it's there.
 
I'm wondering if someone can help me troubleshoot this. Really, all I want to do is try to get the data off it. What can I try?


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#2 JohnC_21

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Posted 03 November 2016 - 08:40 PM

Try the following. Download Fatdog64 and burn the iso to a CD. If you have a Windows 7 or later computer right click the iso file and select Burn Disk Image. 

 

Boot Fatdog. If your computer was pre-installed with Windows 8 or later computer you may need to disavle SecureBoot and possibly enable CSM or Legacy boot in your UEFI settings.

 

Once booted to the Fatdog Desktop attach your external drive. A USB icon will appear next to your hard drive partitions which will be labeled sdaX depending on how many partitions are on the hard drive. Click once on the USB icon. If the drive mounts a File Manager window will open showing the files on the external drive. 

 

If your files are detected then post back and I will give instructions on copying the files from the hard drive to the internal hard drive or another USB external flash drive.

 

If your files are not detected then we can try using another program to scan for files.

 

What is the make and model of the computer and what OS does it have?

 

http://distro.ibiblio.org/fatdog/web/

 

Fatdog64-702.iso



#3 opera

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Posted 04 November 2016 - 02:03 AM

If all JohnC's good advice results in a no go. Bag the drive up securely and pop it in the freezer for a couple of hours.

 

Then take it out and quickly (very quickly!) try to see if you can see the drive to get some files off.

 

If it goes dead again just repeat the freezer until all files are recovered.

 

Folk might be skeptical but I always use this as a last resort trick   (it works half the time)



#4 gib65

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Posted 07 November 2016 - 10:17 PM

Thanks for the tips both,

 

I tried the freezer trick. Unfortunately, it didn't work (tried to be as quick as I could).

 

I'm downloading the iso as we speak. Will need to find a CD drive. Might take a while. Will get back when I finally get around to doing it.



#5 JohnC_21

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Posted 08 November 2016 - 08:31 AM

I hope you put the drive into zip lock bags before putting the drive into the freezer. This prevents moisture buildup within the drive. 

 

http://lifehacker.com/5515337/save-a-failed-hard-drive-in-your-freezer-redux


Edited by JohnC_21, 08 November 2016 - 08:31 AM.





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