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Windows 10 Constant BSODs


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#1 TehMayoSauce

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Posted 02 November 2016 - 10:00 PM

So my PC has been running great for about 6 years now. I upgraded the graphics card about half a year ago, along with throwing in an SSD. However, as of last week, my desktop has been acting up real bad. Technical info further down below.

 

Summary:

The first BSOD happened when I was playing League of Legends with some friends over Discord. At first, I noticed that everything seemed to be happening in bursts (movement, skill-casting, etc.) but I quickly dismissed it because my FPS was hitting ~250 and my internet is a bit unreliable sometimes (even though the ping was at a steady 30ms (a good thing)). Then the BSOD happens and my computer restarts. I get back onto Discord, and before the League of Legends screen even shows up, it crashes again. It proceeds to do this for about a total of 5 times. I finally get back onto League and after about another 5 minutes, it happens again. So I gave up and called it a night.

 

The next day, I gave it another go, and sure enough, after about 10 minutes, the "bursting" started, followed by a crash about 5 minutes later. I noticed the codes given during the BSODs were saying stuff like Memory Management, or IRQL Not Less Than Or Equal, or Page Fault In Non Paged Area. I did a quick search online and results seemed to point at either graphics card drivers or RAM issues. Getting my computer to turn on was a bit of a hassle so I popped open my computer and checked the RAM one stick at a time. Either my RAM is still good (remember, it's about 6 years old now) or all 3 sticks of RAM are dead. I then managed to boot my computer into safe mode and was able to run sfc, and Windows Memory Diagnostic (surprisingly, no crashes during this time!). Both came back with no errors. I then looked at possibly doing a system restore and noticed that both Windows Update and NVidia had installed updates a day or two prior. I then restored to a point before the updates were made. Everything seemed to be working and noticed when I was shutting down my computer, Windows installed some updates.

 

Then I got the BSODs again. This time, I decided to run DDU and reinstall the latest NVidia drivers from their site (version 375.70). Again, more BSODs.

 

I tried for most of my night trying to get into Windows again today, but it seems to only have gotten worse. It can't even properly load the system diagnostics (or whatever the thing that runs after several failed attempts at successful start-up is called) properly. Every now and then, I get past the password screen and then it crashes promptly after that. I will try again tomorrow to get the dump files, but as it currently stands, I am unable to do so.

 

Specs:

Operating System: Windows 10 64-bit (originally Windows 7)

Processor: Intel i7 (forgot the exact model number)

Motherboard: ASUS Rampage Formula 3

GPU: msi NVidia GeForce GTX 970*

RAM: 3x4GB Corsair Vengeance DDR3

PSU: Corsair 800W Silver

Hard Drives: Samsung Evo 750 500GB*, Seagate 5400rpm 1TB

* mean these components are about half a year old; everything else is about 6 years old

 

Error Codes (These are the more common ones, the other ones I don't remember too well):

Memory Management

IRQL Not Less Than Or Equal

Page Fault In Non Paged Area

System Thread Exception Not Handled

 

Additional Notes:

The computer is having trouble even booting up (I don't even have to be in game for it to crash)

BIOS and firmware seem to be working normally (no crashing during this stage of start-up or when accessing BIOS menu)

It seems to be a bit better the first time you turn it on in a while, with each successive crash cutting down the time till the next one

If I can manage to get it into safe mode, it seems to be okay

If it's able to make it into the login screen, the screen flashes a teal blue color (the color that your screen turns into when windows update runs on shutdown) when entering and exiting the password page.

Even though I deferred updates in Windows 10, the updater runs anyway (when I did a system restore)

Have yet to try reinstalling Windows, but I would prefer not having to do this (most of my apps and files are backed up but I have a few recent documents/projects that aren't backed up and I would prefer not to lose them)

I've had Windows 10 ever since it became available as a free upgrade and it has worked with no issues

This is the first time this constant crashing has ever happened in the entire history of this PC

 

Dump Files:

Was trying to get these tonight but unable to because computer just didn't want to boot properly. Will try again tomorrow and will post as it becomes available.

 

Hoping you guys could give me some any insight based on the current information I have available or maybe some tips on booting to safe mode without having to wait for my computer to crash several times.



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#2 usasma

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Posted 04 November 2016 - 05:06 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

If that doesn't work, then try this:

 

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.
NOTE:    Will not work with Windows XP


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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