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BSOD Bad Pool Header


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#1 vettac

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Posted 02 November 2016 - 08:58 PM

Hi,

 

I'm getting a daily BSOD (always around the same time between 3:30 and 6:00).  

I've attached 2 zip files - PERFMON and SysnativeFileCollectionApp.

 

Thanks for any help you can provide.

 

Vetta

Attached File  SysnativeFileCollectionApp.zip   3.38MB   2 downloadsAttached File  vc-perfmon.zip   177.55KB   1 downloads



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#2 usasma

usasma

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Posted 03 November 2016 - 05:30 AM

Your UEFI/BIOS (version A06) dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

I'm late for work, but it looks like GEARAspiWDM.sys is to blame.

Most likely this driver comes from iTunes, but may be associated with other CD/DVD software

Please uninstall it, then see if the BSOD's stop.

 

I'll post more later today/tomorrow AM


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

usasma

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Posted 04 November 2016 - 04:22 AM

Although the actual process that the BSOD occurs in isn't usually significant, I find that it's good to check this in the dump files.

In this case, quite a few of the process' that the crashes occur in are named pcdrsysinfostorage.p5x

 

This process is related to PC Doctor - so if the GEARAspiWDM.sys driver isn't the cause, then I'd start looking at PC Doctor.

To test that, uninstall PC Doctor and see if that helps/

 

Also, AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

 

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

 

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program.
Please note that I stated "video stuff", as some integrated processors may have the graphics chip built in (which may involve the chipset software).
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the entry will remain in Device Manager even though you've removed it.  So, open up Device Manager and check for the AODDriver4.2.0 (it may have another number).  Right click on it and select "Uninstall".  If it asks to remove software, put a check in the box.  Then click on OK.

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

 

Please uninstall Adobe Reader as it's adfs.sys driver dates from 2008.

Please have a look at the other older drivers (in the list below) and see if you can update them also.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Nov  2 18:03:16.765 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110216-44718-01.dmp]
Windows 10 Kernel Version 14393 MP (6 procs) Free x64
Built by: 14393.351.amd64fre.rs1_release_inmarket.161014-1755
System Uptime:1 days 2:58:05.537
*** ERROR: Module load completed but symbols could not be loaded for cdrom.sys
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Probably caused by :cdrom.sys ( cdrom+11f0 )
BugCheck 19, {20, ffffca05c3999790, ffffca05c3999890, c100012}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffca05c3999790, The pool entry we were looking for within the page.
Arg3: ffffca05c3999890, The next pool entry.
Arg4: 000000000c100012, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  pcdrsysinfostorage.p5x
FAILURE_BUCKET_ID: 0x19_20_cdrom!unknown_function
  BIOS Version                  A06
  BIOS Release Date             09/10/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 7100
  Baseboard Product             0FF3FN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  1 15:04:22.835 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110116-27578-01.dmp]
Windows 10 Kernel Version 14393 MP (6 procs) Free x64
Built by: 14393.351.amd64fre.rs1_release_inmarket.161014-1755
System Uptime:0 days 23:59:10.608
*** ERROR: Module load completed but symbols could not be loaded for cdrom.sys
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Probably caused by :cdrom.sys ( cdrom+11f0 )
BugCheck 19, {20, ffffe601babc8940, ffffe601babc8a40, c100007}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffe601babc8940, The pool entry we were looking for within the page.
Arg3: ffffe601babc8a40, The next pool entry.
Arg4: 000000000c100007, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  pcdrsysinfostorage.p5x
FAILURE_BUCKET_ID: 0x19_20_cdrom!unknown_function
  BIOS Version                  A06
  BIOS Release Date             09/10/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 7100
  Baseboard Product             0FF3FN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 31 15:04:24.205 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\103116-25406-01.dmp]
Windows 10 Kernel Version 14393 MP (6 procs) Free x64
Built by: 14393.351.amd64fre.rs1_release_inmarket.161014-1755
System Uptime:0 days 21:00:11.125
*** ERROR: Module load completed but symbols could not be loaded for cdrom.sys
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Probably caused by :cdrom.sys ( cdrom+11f0 )
BugCheck 19, {20, ffffe60922963160, ffffe60922963260, c100006}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffe60922963160, The pool entry we were looking for within the page.
Arg3: ffffe60922963260, The next pool entry.
Arg4: 000000000c100006, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  pcdrsysinfostorage.p5x
FAILURE_BUCKET_ID: 0x19_20_cdrom!unknown_function
  BIOS Version                  A06
  BIOS Release Date             09/10/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 7100
  Baseboard Product             0FF3FN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:


**************************Wed Nov  2 18:03:16.765 2016 (UTC - 4:00)**************************
adfs.SYS                    Mon Nov  3 11:48:14 2008 (490F2B4E)
AmdLLD64.sys                Wed Apr 22 15:32:17 2009 (49EF70C1)
PxHlpa64.sys                Tue Jun 23 19:16:35 2009 (4A416253)
amdsata.sys                 Wed Oct  7 16:13:09 2009 (4ACCF655)
amdxata.sys                 Wed Oct  7 16:13:10 2009 (4ACCF656)
RTKVHD64.sys                Tue Nov 17 07:13:00 2009 (4B02934C)
LEqdUsb.Sys                 Thu Mar 18 04:51:02 2010 (4BA1E976)
LHidEqd.Sys                 Thu Mar 18 04:51:06 2010 (4BA1E97A)
LHidFilt.Sys                Thu Mar 18 04:51:17 2010 (4BA1E985)
LMouFilt.Sys                Thu Mar 18 04:51:24 2010 (4BA1E98C)
Mpfp.sys                    Thu Jul 15 15:40:11 2010 (4C3F641B)
pcdsrvc_x64.pkms            Mon May  9 20:20:44 2011 (4DC884DC)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)
AtihdWT6.sys                Tue Jul  7 21:28:10 2015 (559C7CAA)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
k57nd60a.sys                Wed Aug 19 22:16:18 2015 (55D53872)
McPvDrv.sys                 Wed Apr 13 01:39:55 2016 (570DDBAB)
mfehidk.sys                 Fri Apr 22 11:57:19 2016 (571A49DF)
mfewfpk.sys                 Fri Apr 22 11:57:37 2016 (571A49F1)
mfeavfk.sys                 Fri Apr 22 11:59:02 2016 (571A4A46)
mfefirek.sys                Fri Apr 22 12:00:07 2016 (571A4A87)
cfwids.sys                  Fri Apr 22 12:00:39 2016 (571A4AA7)
mfeaack.sys                 Fri Apr 22 12:03:01 2016 (571A4B35)
mfencbdc.sys                Fri Jun 17 07:41:35 2016 (5763E1EF)
atikmpag.sys                Fri Sep 16 14:50:37 2016 (57DC3EFD)
atikmdag.sys                Fri Sep 16 15:12:45 2016 (57DC442D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct 28 16:15:08.915 2016 (UTC - 4:00)**************************
atikmpag.sys                Fri Jun 24 12:25:19 2016 (576D5EEF)
atikmdag.sys                Fri Jun 24 12:50:59 2016 (576D64F3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 12 13:27:33.682 2016 (UTC - 4:00)**************************
MegaSas2i.sys               Fri Jul 22 17:36:46 2016 (579291EE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct  3 15:04:30.338 2016 (UTC - 4:00)**************************
intelide.sys                Fri Jul 15 22:29:13 2016 (57899BF9)

http://www.carrona.org/drivers/driver.php?id=adfs.SYS
http://www.carrona.org/drivers/driver.php?id=AmdLLD64.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=amdsata.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=Mpfp.sys
http://www.carrona.org/drivers/driver.php?id=pcdsrvc_x64.pkms
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=McPvDrv.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=mfeaack.sys
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
MegaSas2i.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelide.sys
 


Edited by usasma, 04 November 2016 - 04:25 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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