In the new model, launched in October, PCs running Windows 7 or 8.1 receive an update automatically on the second Tuesday of each month. The update consists of new patches and features, in addition to all patches and features from the prior month's update. Before this change, admins controlled when Windows 7 and 8.1 updates installed and could manually search for the latest updates when Microsoft released them. Experts said the new model could help organizations get used to Windows 10's model before moving to the new operating system, but some problems have already popped up.
At Ongweoweh Corp., a pallet and packing management company in Ithaca, N.Y., four of its HP EliteBook 840 laptops froze multiple times a day following the October update. Those Windows 7 PCs did not have any problems prior to the update, said Jim Davies, director of IT.Admins did a factory reset, which wipes the PC and reconfigures it as if it just came out of the box, and the blue screens went away. The IT department will be on the lookout for any more issues that may occur around the time of monthly Windows OS updates, Davies said."We did everything we could think of to fix the problem before we did the [factory reset]," he said. "HP agreed it was a Microsoft update issue, but Microsoft didn't have any answer for it."