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Laptop bluescreened, not sure why?


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#1 jatpool

jatpool

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Posted 01 November 2016 - 09:45 AM

Hi,

 

My laptop has bluescreened and rebooted. I have the debug dump. Can anyone please take a look and let me know what might have caused it?

 

 
Microsoft ® Windows Debugger Version 10.0.14321.1024 AMD64
Copyright © Microsoft Corporation. All rights reserved.
 
 
Loading Dump File [C:\Users\eamd\Desktop\101016-51714-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
 
Symbol search path is: srv*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.23539.amd64fre.win7sp1_ldr.160902-0600
Machine Name:
Kernel base = 0xfffff800`02e08000 PsLoadedModuleList = 0xfffff800`0304a730
Debug session time: Mon Oct 10 13:50:07.371 2016 (UTC + 0:00)
System Uptime: 0 days 5:39:01.133
Loading Kernel Symbols
.
 
Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.
 
..............................................................
................................................................
.....................................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck 1A, {41790, fffffa800266b950, ffff, 0}
 
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2f8b4 )
 
Followup:     MachineOwner
---------
 
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
contains the address of the PFN for the corrupted page table page.
On a 32 bit OS, parameter 2 contains a pointer to the number of used
PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa800266b950
Arg3: 000000000000ffff
Arg4: 0000000000000000
 
Debugging Details:
------------------
 
 
DUMP_CLASS: 1
 
DUMP_QUALIFIER: 400
 
BUILD_VERSION_STRING:  7601.23539.amd64fre.win7sp1_ldr.160902-0600
 
SYSTEM_MANUFACTURER:  LENOVO
 
SYSTEM_PRODUCT_NAME:  23496U6
 
SYSTEM_SKU:  LENOVO_MT_2349
 
SYSTEM_VERSION:  ThinkPad T430
 
BIOS_VENDOR:  LENOVO
 
BIOS_VERSION:  G1ET97WW (2.57 )
 
BIOS_DATE:  09/04/2013
 
BASEBOARD_MANUFACTURER:  LENOVO
 
BASEBOARD_PRODUCT:  23496U6
 
BASEBOARD_VERSION:  Not Defined
 
DUMP_TYPE:  2
 
BUGCHECK_P1: 41790
 
BUGCHECK_P2: fffffa800266b950
 
BUGCHECK_P3: ffff
 
BUGCHECK_P4: 0
 
BUGCHECK_STR:  0x1a_41790
 
CPU_COUNT: 4
 
CPU_MHZ: 9be
 
CPU_VENDOR:  GenuineIntel
 
CPU_FAMILY: 6
 
CPU_MODEL: 3a
 
CPU_STEPPING: 9
 
CPU_MICROCODE: 6,3a,9,0 (F,M,S,R)  SIG: 19'00000000 (cache) 19'00000000 (init)
 
CUSTOMER_CRASH_COUNT:  1
 
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
 
PROCESS_NAME:  ReportingServi
 
CURRENT_IRQL:  0
 
ANALYSIS_SESSION_HOST:  UK07LAP00110
 
ANALYSIS_SESSION_TIME:  11-01-2016 13:27:40.0043
 
ANALYSIS_VERSION: 10.0.14321.1024 amd64fre
 
LAST_CONTROL_TRANSFER:  from fffff80002eeb770 to fffff80002e78180
 
STACK_TEXT:  
fffff880`08e516e8 fffff800`02eeb770 : 00000000`0000001a 00000000`00041790 fffffa80`0266b950 00000000`0000ffff : nt!KeBugCheckEx
fffff880`08e516f0 fffff800`02eab819 : 00000000`00000000 000007fe`fd959fff fffffa80`00000000 fffff880`00961000 : nt! ?? ::FNODOBFM::`string'+0x2f8b4
fffff880`08e518b0 fffff800`03196c51 : fffffa80`0a7bc7c0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiRemoveMappedView+0xd9
fffff880`08e519d0 fffff800`03197053 : 0000007f`00000000 000007fe`fd8f0000 fffffa80`00000001 fffffa80`07dfd780 : nt!MiUnmapViewOfSection+0x1b1
fffff880`08e51a90 fffff800`02e77413 : 00000000`00000008 00000000`77c07c5e fffffa80`0682f530 00000000`00000026 : nt!NtUnmapViewOfSection+0x5f
fffff880`08e51ae0 00000000`77bebdda : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0026e598 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77bebdda
 
 
STACK_COMMAND:  kb
 
THREAD_SHA1_HASH_MOD_FUNC:  ba174474ee5e423d8e51ec7e02e22aa0ca2b216a
 
THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  e781b3ca18358b64d468b16154e305103fa60571
 
THREAD_SHA1_HASH_MOD:  ee8fcf1fb60cb6e3e2f60ddbed2ec02b5748a693
 
FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+2f8b4
fffff800`02eeb770 cc              int     3
 
FAULT_INSTR_CODE:  909090cc
 
SYMBOL_STACK_INDEX:  1
 
SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+2f8b4
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: nt
 
IMAGE_NAME:  ntkrnlmp.exe
 
DEBUG_FLR_IMAGE_TIMESTAMP:  57c9932e
 
IMAGE_VERSION:  6.1.7601.23539
 
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+2f8b4
 
BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+2f8b4
 
PRIMARY_PROBLEM_CLASS:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+2f8b4
 
TARGET_TIME:  2016-10-10T13:50:07.000Z
 
OSBUILD:  7601
 
OSSERVICEPACK:  1000
 
SERVICEPACK_NUMBER: 0
 
OS_REVISION: 0
 
SUITE_MASK:  272
 
PRODUCT_TYPE:  1
 
OSPLATFORM_TYPE:  x64
 
OSNAME:  Windows 7
 
OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS
 
OS_LOCALE:  
 
USER_LCID:  0
 
OSBUILD_TIMESTAMP:  2016-09-02 15:56:46
 
BUILDDATESTAMP_STR:  160902-0600
 
BUILDLAB_STR:  win7sp1_ldr
 
BUILDOSVER_STR:  6.1.7601.23539.amd64fre.win7sp1_ldr.160902-0600
 
ANALYSIS_SESSION_ELAPSED_TIME: a0a
 
ANALYSIS_SOURCE:  KM
 
FAILURE_ID_HASH_STRING:  km:x64_0x1a_41790_nt!_??_::fnodobfm::_string_+2f8b4
 
FAILURE_ID_HASH:  {d17d3f6e-8acd-6ba6-abb0-3a380a63396a}
 
Followup:     MachineOwner
---------
 


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#2 Shawanarodriguez

Shawanarodriguez

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Posted 01 November 2016 - 11:08 AM

Computer will come on but then when you click on something it freezes up, now it has blue screen says my pc ran into a problem needs to restart but it won't. Someone please help!




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