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Screenshot S/W Causes Computers To Lose Monitor Connections

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#1 Phabeon


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Posted 01 November 2016 - 08:11 AM

Hello All,


Corporate Environment and we are running Win 7 Enterprise. 


We have 5+ confirmed users that when they use either the snipping tool or Snag-It the monitors black out for 30sec's to 1 minute.   Behavior is similar to when you dock a laptop to a docking station and you have to wait for the monitors to "connect". 



Where can I begin to look at root cause?   Tried event viewer but didn't see nada.. 


Is this the right place: Event Viewer (local) > Windows Logs > System



Any and all input is greatly appreciated!






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#2 JohnC_21


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Posted 01 November 2016 - 09:08 AM

Is the problem present in Safe Mode with Networking?


Is there any security software on the computer that protects against screen captures?


If the problem is not present doing a clean boot  enable services and startup items a few at a time to determine which service and or startup item is causing the problem.


Are video drivers up to date?


That's about all I can think of.

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