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Screenshot S/W Causes Computers To Lose Monitor Connections


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#1 Phabeon

Phabeon

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Posted 01 November 2016 - 08:11 AM

Hello All,

 

Corporate Environment and we are running Win 7 Enterprise. 

 

We have 5+ confirmed users that when they use either the snipping tool or Snag-It the monitors black out for 30sec's to 1 minute.   Behavior is similar to when you dock a laptop to a docking station and you have to wait for the monitors to "connect". 

 

 

Where can I begin to look at root cause?   Tried event viewer but didn't see nada.. 

 

Is this the right place: Event Viewer (local) > Windows Logs > System

 

 

Any and all input is greatly appreciated!

 

 

Regards,

 

Phabeon



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#2 JohnC_21

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Posted 01 November 2016 - 09:08 AM

Is the problem present in Safe Mode with Networking?

 

Is there any security software on the computer that protects against screen captures?

 

If the problem is not present doing a clean boot  enable services and startup items a few at a time to determine which service and or startup item is causing the problem.

 

Are video drivers up to date?

 

That's about all I can think of.






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