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Remove WD SmartWare Drive

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#1 Sylveon Fetish

Sylveon Fetish

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Posted 31 October 2016 - 06:24 PM

The instructions provided by Western Digital here: https://support.wdc.com/knowledgebase/answer.aspx?ID=3835#winnosw


Do NOT work!! It "fails" on EVERY computer that I try it on.


I need real instructions on how to remove this annoying drive from My Computer


Can anybody tell me how to really remove the drive for good? I tried submitting a request to Western Digital for support but I am unable to because it asks for a S/N which the label came off the drive ages ago.

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#2 JohnC_21


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Posted 31 October 2016 - 06:28 PM

The only thing I found was to disable the CD virtual drive in Device Manager. I could not disable it as it's part of the WD drive's firmware. I zero wiped the drive and reformatted. As soon as I attached the drive the virtual CD drive still showed in Device Manager.

#3 AnotherMindbomb


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Posted 31 October 2016 - 06:31 PM

To get the serial number of the drive, open the Virtual CD, run the WD "Unlock" software (unlock.exe) - tells you the serial number on the screen.

Edited by AnotherMindbomb, 31 October 2016 - 06:32 PM.

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