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Bitdefender Problem Not Supported


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#1 cfourkays

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Posted 31 October 2016 - 02:50 PM

Bought and installed Bitdefender Internet Security 2017 on my Windows 10 Pro Insider Preview.

It caused an immediate slow down on opening any browser, to the point where they would time out.

I uninstalled, reinstalled a number of times, even Reset the Windows.

I posted a topic on the Bitdefender Forum and was answered rather short,

 

Hello,

 

Bitdefender supports only the live version of the Windows operating system.

Insider builds are not supported.

 

I asked about a refund and this was the answer:

 

Hello,

 

Please contact our support at bitsy@bitdefender.com for more information regarding the refund policy.

The product supports all live versions, the insider is considered BETA, a unfinished product that is subjective to changes and glitches that don't usually make it to live version.

 

Product is really great and have been using it for years. Did not expect this type of answer.

Pete

 


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#2 quietman7

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Posted 31 October 2016 - 04:04 PM

About Windows Insider Program

Windows 10 Insider Preview Build 14955 was released October 25, 2016.

Should You Use the Windows 10 Insider Previews?

Overall, we dont recommend switching to Windows 10s Insider Previews on your main PC, or any PC you depend on actual stability from. if youre curious to get a glimpse of the future and provide feedback, we recommend running the Insider Previews in a virtual machine or on a secondary PC...Insider Preview builds get you the latest Windows 10 features before theyre ready for the general public. Insider Preview builds have the latest features and changes, but they also arent completely stable. Microsoft releases these in-progress builds to Windows Insiders. These Insiders can test these builds and report bugs they experience and provide other feedback.


The description provided by Microsoft and others is similar to a beta which is most likely why Bitdefender considers it as such and does not support it.

A beta version of a product is one not completely tested to ensure its stability or reliability. The goal of a beta program is to collect information regarding the performance, quality, stability, and functionality of new products in order to iron out the bugs before they are released to the general public as a stable final product. Beta software is not intended for inexperienced users since it may contain bugs ranging in severity from minor features not working properly to problems that may potentially damage your system. I seldom recommend using betas of any program since you never know what bugs and quirks you may encounter which could affect your system...then you have to waste time researching and getting things straightened out.
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