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Driver Power State Failure


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#1 kipinaac1

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Posted 30 October 2016 - 06:26 PM

I'm using a Toshiba Satellite S55-C5363 and I have been semi-frequently getting BSOD due to "Driver Power State Failure." This usually happens when I try to run software that is somewhat graphically intensive, such as solidworks or photoshop. In either case, they run for a period of time (sometimes long, sometimes short), and then I encounter the bluescreen. I believe my computer has a good enough specs to run this software. Either way, I don't think my computer should be crashing.

I have malwarebytes installed and am currently running a scan. I just installed bluescreenview. Let me know if I should download any software and attach any logs. Attached is a log from speccy.

Thank you.

 

Attached Files



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#2 AnotherMindbomb

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Posted 31 October 2016 - 06:26 AM

The one thing I notice straight away from your specs is that you're running an Nividia 950m graphics card in your laptop, with version 354.35 drivers.

 

The latest drivers for this model of card are at version 375.70 (available here), Seeing as you experience driver failures when performing graphically intense operations, you may well find that a straight update to the latest drivers from Nvidia might well solve your problems.



#3 usasma

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Posted 01 November 2016 - 06:32 AM

Should the BSOD's continue, Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 kipinaac1

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Posted 04 November 2016 - 08:59 PM

Alright. I installed the new driver and used Solidworks for a couple of days, and it finally crashed again. It seems to be somewhat intermittent, but the common denominator is graphically intensive operation. This time it crashed while I was watching a Solidworks tutorial video and using Solidworks at the same time. I will now proceed to do what usasma has suggested.



#5 kipinaac1

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Posted 04 November 2016 - 09:20 PM

Attached are the reports from perfmon and BSOD.

note: perfmon seemed to have a failed test. Something about services test ending prematurely. 

Attached Files


Edited by kipinaac1, 04 November 2016 - 09:21 PM.


#6 usasma

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Posted 06 November 2016 - 05:18 AM

Permon shows a problem with your McAfee.

Please uninstall the program(s) and see if that helps.

While testing, please use Windows Defender and the Windows firewall for protection.

If this fixes things, then try a fresh download of the program from the McAfee website.

 

Your UEFI/BIOS (version 1.20) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Nov  4 20:51:17.629 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110416-32343-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.103.amd64fre.th2_release.160126-1819
System Uptime:0 days 0:26:51.378
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :pci.sys
BugCheck 9F, {3, ffffe000b64a3060, ffffd000c01f4890, ffffe000ba5fd4b0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000b64a3060, Physical Device Object of the stack
Arg3: ffffd000c01f4890, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000ba5fd4b0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_pci.sys
CPUID:        "Intel® Core™ i7-6700HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2592
  BIOS Version                  1.20
  BIOS Release Date             10/08/2015
  Manufacturer                  TOSHIBA
  Baseboard Manufacturer        FF50                            
  Product Name                  Satellite S55-C
  Baseboard Product             06F4                            
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 30 18:06:36.055 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\103016-27093-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.103.amd64fre.th2_release.160126-1819
System Uptime:0 days 0:20:05.805
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :pci.sys
BugCheck 9F, {3, ffffe000bb1d6060, ffffd0002047b890, ffffe000c17ff6c0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000bb1d6060, Physical Device Object of the stack
Arg3: ffffd0002047b890, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000c17ff6c0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_pci.sys
CPUID:        "Intel® Core™ i7-6700HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2592
  BIOS Version                  1.20
  BIOS Release Date             10/08/2015
  Manufacturer                  TOSHIBA
  Baseboard Manufacturer        FF50                            
  Product Name                  Satellite S55-C
  Baseboard Product             06F4                            
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 30 17:45:51.581 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\103016-25859-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.103.amd64fre.th2_release.160126-1819
System Uptime:3 days 2:45:37.331
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :pci.sys
BugCheck 9F, {3, ffffe0005be8b060, ffffd00023475890, ffffe00060174900}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0005be8b060, Physical Device Object of the stack
Arg3: ffffd00023475890, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00060174900, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_pci.sys
CPUID:        "Intel® Core™ i7-6700HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2592
  BIOS Version                  1.20
  BIOS Release Date             10/08/2015
  Manufacturer                  TOSHIBA
  Baseboard Manufacturer        FF50                            
  Product Name                  Satellite S55-C
  Baseboard Product             06F4                            
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

While the BSOD's seem to blame ACPI.sys (a low-level chipset driver), they are preceded by nVidia video drivers in the stack.

I would suggest updating Windows, your chipset drivers and your nVidia video drivers.

If this doesn't stop the BSOD"s, then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

3rd Party Drivers:The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Nov  4 20:51:17.629 2016 (UTC - 5:00)**************************
TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
tosrfec.sys                 Wed Oct 30 23:20:55 2013 (5271CC97)
tap0901.sys                 Wed Nov  5 08:16:32 2014 (545A2330)
Netwbw02.sys                Sun Feb 22 06:00:57 2015 (54E9B6E9)
QIOMem.sys                  Tue May  5 01:40:35 2015 (554857D3)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
iaStorA.sys                 Wed Jun  3 05:38:57 2015 (556ECB31)
Thotkey.sys                 Wed Jun 10 04:34:39 2015 (5577F69F)
ETDSMBus.sys                Wed Jul  1 05:17:39 2015 (5593B033)
ibtusb.sys                  Mon Jul 13 19:32:22 2015 (55A44A86)
CHDRT64.sys                 Fri Jul 31 07:45:25 2015 (55BB5FD5)
RtsPer.sys                  Tue Aug  4 04:53:27 2015 (55C07D87)
ETD.sys                     Tue Aug 18 04:10:48 2015 (55D2E888)
IntcDAud.sys                Tue Aug 18 16:39:47 2015 (55D39813)
TeeDriverW8x64.sys          Mon Aug 31 15:49:07 2015 (55E4AFB3)
igdkmd64.sys                Mon Aug 31 16:55:40 2015 (55E4BF4C)
VBoxUSBMon.sys              Tue Sep 15 23:25:39 2015 (55F8E133)
XQHDrv.sys                  Tue Sep 15 23:29:39 2015 (55F8E223)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
IntelHaxm.sys               Sun Nov 15 20:31:49 2015 (56493205)
nvvad64v.sys                Thu Sep 22 12:46:30 2016 (57E40AE6)
nvlddmkm.sys                Tue Oct 25 15:38:31 2016 (580FB4B7)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 30 18:06:36.055 2016 (UTC - 5:00)**************************
nvlddmkm.sys                Wed Oct 14 22:58:52 2015 (561F166C)
nvvad64v.sys                Thu Dec 17 07:47:18 2015 (5672AED6)
NvStreamKms.sys             Tue Dec 22 15:54:00 2015 (5679B868)


http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=tosrfec.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=QIOMem.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=Thotkey.sys
http://www.carrona.org/drivers/driver.php?id=ETDSMBus.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
XQHDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=IntelHaxm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 kipinaac1

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Posted 06 November 2016 - 11:50 AM

A few things:

  • I don't have McAffee installed. I believe I either wiped it out when I obtained this computer, or it was never on it.
  • I checked, and Bios V1.2 is the newest version.
  • Windows Defender and Windows Firewall are both on and active

I have just re-enabled the windows update service and installed all of the new updates. As for the the chipset drivers, there are probably a lot of those. Do you recommend I painstakingly re-install every driver, or is there a way I can check to see which ones are up to date and require re-installing.

As for the third party drivers that are posted, I am posing the same question. Do I download and re-install them all, or only a few certain ones?

At the moment, I am ensuring my nVidia drivers are correct and up to date. I'm going to also see if there is an update for my other on-board intel graphics processor.

UPDATE 1
I now have the most up to date driver software for both of my processors (nvidia, intel). 

Are there any drivers you explicitly recommend I install?


Edited by kipinaac1, 06 November 2016 - 12:49 PM.


#8 kipinaac1

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Posted 06 November 2016 - 04:42 PM

I installed the most recent drivers for my video card, updated windows completely, ensured McAfee wasn't installed on my computer, and have ensured my bios is up to date. The issue stills occurs.

I am not in a position to run Driver Verifier, because my laptop does not have a CD drive, so I can't create a backup disk in the event the software causes issues with my computer. I also do not have any sort of external hard drive that I could use for the disk image. What do I do?

My biggest concern is waiting 36 hours, since this is my school computer. Are there any other suggestions?

 

UPDATE

Not sure if this will provide any sort of clue, but my disk usage regularly is hitting 100%. It appears to be hitting 100% at 5MB/s total, which seems low for 100%, but I don't know much about this.


Edited by kipinaac1, 06 November 2016 - 05:34 PM.


#9 usasma

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Posted 09 November 2016 - 02:35 PM

Sorry for the delay in responding.  I'm travelling and didn't see/get notification of your reply

 

McAfee is still present, please use the McAfee Consumer Products Removal tool to get rid of the remnants:  https://service.mcafee.com/FAQDocument.aspx?id=TS101331
Direct download link:http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

 

The information about 3rd party drivers is for information only.  I don't see a need to update all of them.
If you're concerned about them, just update the ones from the Toshiba website that are newer than the one's that you see in the list.

 

If you don't have a CD drive, you can make backups on Flash media or external USB hard drives.

 

I think that McAfee is the most likely problem here - so work that first.

If still having problems, talk to the faculty about what you should do.  You're not the only person who has had computer problems at school, so they can help coach you through what they require.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 kipinaac1

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Posted 09 November 2016 - 10:32 PM

I used the removal tool and blew it away. Thank you for letting me know it was still installed. I didn't realize it was like norton, in that you need to use a special utility to uninstall it. 

 

UPDATE

Computer is still crashing while using solidworks. Essentially, the program lags and it asks me if I would like to end the task. I select "close program" and about 4 minutes later, my computer gives me BSOD.


Edited by kipinaac1, 09 November 2016 - 11:17 PM.


#11 kipinaac1

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Posted 11 November 2016 - 04:35 AM

Regarding the computer, it is a laptop that I'm using for school, but it is not a school owned laptop. It is a personal laptop that I frequently use for school, and although we have a computer services department that provides students assistance with laptop issues, they only help with the school issued lenovo laptops, which isn't the kind I'm using. I'm currently going through and re-installing the basic drivers listed here: http://support.toshiba.com/support/modelHome?freeText=1200010948&osId=26

I'll update this post when I've completed the driver re-installations. I will also create a backup on a flash drive, in the event I actually need to run driver verifier this weekend.

 



#12 usasma

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Posted 13 November 2016 - 06:04 AM

Sorry for the delay in responding - I've been traveling and also have been very busy.

 

Once you're finished the driver updates, if the BSOD's continue, please zip up and upload the memory dumps in C:\Windows\Minidump

If unable to zip them up there, copy them to your Desktop and zip them up there.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 kipinaac1

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Posted 01 December 2016 - 08:38 PM

Sorry for not responding until now!

I've installed many, if not all, of the drivers. The problem is still persisting, so I'm currently running driver verifier. I have questions regarding its usage, though.

1. Can I continue to use my computer while driver verifier is running?

 

2. If I try to use solidworks, the program that typically causes a driver state power failure BSOD, will this affect the operation of driver verifier? Would it be a good thing for me to try and encounter the BSOD while driver verifier is running, or should I wait until one of the stress tests causes / doesn't cause a BSOD.

Thanks.



#14 usasma

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Posted 02 December 2016 - 06:18 AM

Please zip up and upload the memory dumps in C:\Windows\Minidump

If unable to zip them up there, copy them to your Desktop and zip them up there.

 

You can continue to use the computer when Driver Verifier is running.

Understand that Driver Verifier is supposed to cause a BSOD if it causes a suspect driver to crash.

Also, because of the extra stuff that it's loading/running, the system may seem slower than usual.

As such, you'll lose whatever you're working on when the crash happens, and the BSOD crash should generate a Driver Verifier enabled memory dump.

 

I would try running Driver Verifier without using Solidworks and see if that generates a BSOD.

If it does, then we'll analyze it without you running Solidworks.

I'd suggest that you run it twice as long as it usually takes to get a BSOD - that way you can be sure that it's stable w/o Solidworks.

 

If you don't get a BSOD, then try it with Driver Verifier and using Solidworks and see if that generates a BSOD.

If it does, then we'll analyze it with you running Solidworks


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 kipinaac1

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Posted 03 December 2016 - 07:48 PM

Attached are the minidumps that verifier generated. I have disabled verifier by running an elevated command prompt and selecting delete existing setttings.

Attached Files






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