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Posted 30 October 2016 - 11:25 AM
Posted 30 October 2016 - 11:33 AM
Boot a Windows 7 install disk. When you get to the screen with the Repair Computer link in the lower left click it and select Startup Repair. It may take up to three attempts before Windows 7 completes the repair.
Edit: If three attempts do not fix the problem use this tool. Select Automatic Repair. Permission is required when using in a commercial environment.
Edited by JohnC_21, 30 October 2016 - 11:51 AM.
Posted 30 October 2016 - 01:20 PM
Fixing the Win 7 boot mechanism won't be effective, IMO, since XP was installed over Win 7. What I mean is that you may be able to boot Win 7 but you won't be able to boot XP ...without using something akin to EasyBCD from the Win 7 install (once you can boot into Win 7).
I could be wrong . I've never tried an out-of-sequence install of any Windows versions.
Posted 30 October 2016 - 07:52 PM
Thanks John and Louis, i'll try a start up repair whenever the customer comes back in with their laptop. If that doesn't work, i don't think my manager would be up for asking BoYans for permission to use their program. I'll run it by him though.
If worse comes to worst, i'll have to ask the customer permission to backup their data on a separate device, so i can format the Acer's hard drive and start over to install the OS in the proper order.
Edited by Kovyx, 30 October 2016 - 07:53 PM.
Posted 30 October 2016 - 08:02 PM
One other program you may want to try if Startup Repair does not work is Boot Repair. It requires an internet connection, at least it does when repairing a linux and XP dual boot computer.
Edit: If you need to pull the Windows 7 key you can copy the Software hive from C:\Windows\System32\config on the Windows 7 partition to a flash drive and use produkey to pull the key using it's offline method.
Edited by JohnC_21, 30 October 2016 - 08:08 PM.
Posted 16 November 2016 - 06:04 PM
Well, customer finally came back, and i've been working on it again. This time...
- I tried using the Windows 7 disc for the start up repair, and it worked well. Now it actually has the boot options, though it doesn't see Windows XP, still. It only sees two different partitions of Windows 7.
- I put in the Windows XP disc for start up repair and went into the Recovery Console, deleted the extra partition, but that hasn't removed it from the boot menu.
So, near the same problem as before. At least we have the boot menu now, but it still doesn't see Windows XP, though i'm certain it's still there.
Edit: Also it seems the Recovery Console doesn't recognize the administrator password on the one remaining partition. The only password on this PC at all is the supervisor password for the BIOS, which didn't work, but just leaving the field empty also doesn't work.
Edited by Kovyx, 16 November 2016 - 06:18 PM.
Posted 16 November 2016 - 07:19 PM
This program is not availabe for free when used commercially but perhaps you can give instructions to the client. Boot to Windows 7 and install EasyBCD and then add XP to the BCD menu under the Add entry menu.
Some more info here that may help. This is with XP installed after Windows 7 but shows how EasyBCD is used.
This is how to do add XP to the BCD manually
Posted 16 November 2016 - 08:34 PM
Ditto, EasyBCD . It doesn't matter whether you install it in XP or Win 7...as long as it detects the Win 7 install, it will do the job.
Posted 20 November 2016 - 05:40 PM
Awesome, it worked. I called the customer and had them come in so i could guide them through using EasyBCD, and though it took a bit of working together, we got the dual-boot working. I noticed there were some drivers missing, like the Ethernet and Network were rather troubling to me, but the customer wasn't concerned about it.
Problem solved, thanks John!
Posted 21 November 2016 - 10:53 AM
Glad the problem was sorted out and EasyBCD did the job.
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