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Outlook 2013 icon with red circle White x


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#1 Hal06

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Posted 29 October 2016 - 07:26 AM

Im traveling and I've got two problems maybe related .

My Outlook 2013 icon has a red circle with a white x. What does that mean?

My second problem I'll post in the infected forum.

Thanks!

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#2 sflatechguy

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Posted 29 October 2016 - 10:14 AM

That usually indicates Outlook is having an issue connecting to your email server. Did your password change recently? Has your email provider changed the address of their mail servers?

 

The other option is that the icon shortcut is corrupt, and it's not pointing to the actual location of the Outlook application.

 

This may be related to your possible malware issue.



#3 Hal06

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Posted 29 October 2016 - 11:06 AM

Thanks. I'm traveling and  not using my home network. It may clear up when I get home?



#4 sflatechguy

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Posted 29 October 2016 - 05:26 PM

Not sure who your email provider is, or how your home network is configured. Most providers make their mail servers publicly available so you can connect whether at home or on the road.






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