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malware attack, blank screen


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2 replies to this topic

#1 srisahi230796

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Posted 29 October 2016 - 04:18 AM

hello, i need help on removing malware from my system. After logging in everything is blank, tried to start services.exe through task manager but it is terminating. scanned system using farbar recovery scan tool and attached below. please help me out to recover from this. Thank you in advance.

Attached Files

  • Attached File  FRST.txt   113.51KB   3 downloads


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#2 nasdaq

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Posted 31 October 2016 - 09:04 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

]HKU\sridhar\...\Run: [ODBC] => C:\Users\sridhar\AppData\Roaming\Microsoft\hijfutdi\fechichw.exe [22589440 2016-09-09] (DVDVideoSoft Ltd.                                                )
HKU\sridhar\...\RunOnce: [UpdateTask] => [X]
GroupPolicy: Restriction <======= ATTENTION
S2 Service KMSELDI; C:\Program Files\KMSpico\Service_KMS.exe [37888 2013-03-02] ()
S3 VGPU; System32\drivers\rdvgkmd.sys [X]
C:\Users\sridhar\AppData\Roaming\Microsoft\hijfutdi

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zoek tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
createsrpoint;
autoclean;
emptyalltemp;
ipconfig /flushdns;b
Now...
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.

Also, please provide an update on how the computer is behaving after running the above script.

#3 nasdaq

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Posted 04 November 2016 - 10:35 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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