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Computer hanging - please help

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#1 JustPlainLazy


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Posted 28 October 2016 - 06:59 AM

OS - Windows 10 X64
Full retail version of Windows 10
New system - all hardware purchased in March 2015
No re-install of Windows 10
Home built desktop system
CPU - Intel i5-4960k 3.5 Ghz
Video Card - EVGA GeForce GTX 970
Motherboard - ASUS H97 PRO
Power Supply - EVGA SuperNova 850W P2
I purchased parts for a new desktop and did the build on March, 2016.  Installed a retail version of Windows 10 64bit OS on my SSD.  All hardware drivers that I know of are current.  
On many occasions my computer has done a "hard hang."  The computer wont shut down, but it will completely lock up and freeze, with some pretty awful noises (through the headphones, I'm guessing it's just the 'last sound' that is stuck) - so I have to manually turn the computer off by holding the power button down.
Interestingly, this only happens when playing 'intensive' games. I've done CPU and GPU stress tests (and monitored temps during gaming) - temps do not get that high. I can play WoW or CIV for hours at 65+ degrees (GPU) with no issue. However, if I play The Witcher 3, Totalwar Warhammer or Battlefield one, my system will 'hard hang' - during these games, the temperatures are pretty much exactly the same as others that don't force me to crash...
I've also ran Prime95 (1 hour) and MemTest (8 passes) - both showing no errors. 
I have tried running Driver Verifier as directed, but had to fall back to a system restore point as the system would continuously loop during booting and I could never get to my Windows 10 sign in screen.
Any help with this would be greatly appreciated because I'm going insane! I think it might be a GPU issue Thank you!

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#2 usasma


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Posted 30 October 2016 - 04:54 AM

Your UEFI/BIOS (version 0335) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

No sign of any BSOD's - but a lot of video crashes.

I'd concentrate on the video card at this point.

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests, but finish all of them (it's OK to skip those that you've already told us about), and then let us know the results.


Have a look at this troubleshooting article:  http://www.carrona.org/VideoTDR.html
Although not the same as the problems that you're experiencing, your situation is similar so it could help you out.


Good luck!

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