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Sound popping (Win10, LatencyMon)


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#1 Lexusminds

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Posted 27 October 2016 - 11:28 PM

Hello everybody! :) Since a few weeks I experience some sound popping, especially while gaming. To investigate the issue I ran LatencyMon for 10 minutes, hoping that one of you can get an answer out of these logs. Thanks a lot in advance :)

 

The logs: https://drive.google.com/file/d/0B19faTxYFNsUZzFwLV9pM1lWNmc/view?usp=sharing

 

Attached File  latencymon_report.txt   8.63KB   0 downloads

 

The list of drivers: https://drive.google.com/file/d/0B19faTxYFNsUNi1SMWdHQTJiM3c/view?usp=sharing

 

Attached File  latencymon_driver.png   599.27KB   0 downloads

 

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#2 usasma

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Posted 29 October 2016 - 05:12 AM

Not much right now (I'm late for work).

Do you have a USB audio device?  If so, please uninstall it and then physically remove it from the system

Then test to see if you have problems with the built in audio (this is just to test - it is not a permanent suggestions).
 

If you don't have a USB audio device - or, if you still have problems, post back with this stuff:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

 

 

If you don't have problems, download a fresh copy of the latest compatible software, install it (and the USB audio device) and test it then.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Lexusminds

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Posted 29 October 2016 - 07:47 AM

I'm using a usb audio interface from time to time when I'm producing music. However, it's always turned off while playing games or browsing the internet.



#4 usasma

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Posted 31 October 2016 - 04:54 AM

Turning it off isn't the same as uninstalling it's software and physically removing the device.

The drivers for the device remain loaded.

 

This is only a temporary suggestion.

You can feel free to reinstall it at any time.

But I find that the most common problems of this sort are usually audio devices - with USB audio being much more likely to cause a problem than built-in audio.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Lexusminds

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Posted 31 October 2016 - 05:43 AM

Turning it off isn't the same as uninstalling it's software and physically removing the device.

The drivers for the device remain loaded.

 

This is only a temporary suggestion.

You can feel free to reinstall it at any time.

But I find that the most common problems of this sort are usually audio devices - with USB audio being much more likely to cause a problem than built-in audio.

 

Thanks for your suggestion! I'll remove the drivers today and run some tests.






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