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Tech Support Scam


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9 replies to this topic

#1 evelchihuahua

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Posted 26 October 2016 - 07:33 PM

I am posting regarding the scam you have covered in this link http://www.bleepingcomputer.com/virus-removal/remove-windows-has-been-block-tech-support-scam

 

It's the 'Remove the Windows has been Blocked Tech Support Scam'

 

However, unfortunately I did call the number, and when they wanted money I said absolutely not. Now, when I power up that PC, I get a pop-up that asks for admin password (not the Windows or BIOS popup). I tried command prompt, system restore, and reinstalling windows deleting everything but what was installed and personal files, and still the same popup requesting a password. I tried Esc, and cancel and enter, all not working. 

 

Any suggestions? Any help at all greatly appreciated


Edited by Chris Cosgrove, 27 October 2016 - 05:17 PM.
Moved from Win 10 to 'Am I infected?'


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#2 Niweg

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Posted 26 October 2016 - 07:59 PM

 If this happened to me, I'd restore from a recent full system backup.  If you don't have one, you'll probably need to do a clean install.


Make regular full system backups or you'll be sorry sooner or later.


#3 FreeBooter

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Posted 27 October 2016 - 03:16 AM

Are you saying even after you have clean install Windows you are been ask for a password?

Which user account asking for password?

Do you get popup that is asking for a password?


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#4 evelchihuahua

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Posted 27 October 2016 - 08:38 PM

Yes, after doing a clean install I still get a pop-up. I don't even get to the Windows security screen, the popup is the first thing that comes up after the BIOS loads. The only thing I have successfully accessed is Task Managero and DOS command prompt. I'm not computer illiterate, but am stumped as to what to do.



#5 quietman7

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Posted 27 October 2016 - 09:01 PM

You may be dealing with or a variation of...

This is Microsoft Support telephone scam Computer ransom lockout

syskey.png

If so, see these related topics for suggestions:If using Windows 8/8.1, you can refer to the instructions (methods 4-6 or Shift+F8) in How To Access Advanced Startup Options in Windows 8 or 8.1
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#6 evelchihuahua

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Posted 28 October 2016 - 02:44 PM

I'm using Windows 10 and it was packaged with the computer so there is no disc. Where can I get a 'something else to boot to? Would it have to be linux? Could I do this repair from safe mode, if so, how to get to safe mode in Windows 10, as holding the Shift key doesn't work. 



#7 evelchihuahua

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Posted 28 October 2016 - 02:45 PM

And yes, that is exactly what I am dealing with. I understand how to fix it, but don't know how to boot into a safe environment to fix it from.



#8 RolandJS

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Posted 28 October 2016 - 03:09 PM

Quietman7, is there an WinPE with certain repair functions ISO available?  The thread-starter probably has access to another computer to make a usb or dvd out of said ISO.  And, I'd like to bookmark that ISO for another place.  


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#9 quietman7

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Posted 28 October 2016 - 04:07 PM

I don't know much about Windows 10 since I only use Windows 7. But I did find this link from Microsoft.

Looking to install Windows 10 on your PC?

Download and run the media creation tool...

Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC...

Follow these steps to create installation media (USB flash drive or DVD) you can use to install a new copy of Windows 10, perform a clean installation, or reinstall Windows 10.


Use Windows 10 Media Creation Tool to Create Installation Media or Upgrade PC
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#10 evelchihuahua

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Posted 29 October 2016 - 04:20 AM

I have learned that I need to replace the registry hive folders with older ones in the registry. And I have burned a cd that can do this, however when it requests that I type in the path to the registry, it doesn't seem to find it. I've tried %SYSTEMROOT%\WINDOWS\System32\config - and every variation to that possible. ie - forward/backslash capitalization or not and including or excluding sysroot. ? Any suggestions?






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