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iPad Air 2 google chrome address not found


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#1 jjinx

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Posted 26 October 2016 - 07:06 PM

I've been having issues with my iPad or possibly my internet connection. A couple site I go to to pay cc bills (Amazon, Walmart...), I've been getting dns address could not be found. Ive had the same issue from my android phone on amazon but my laptop goes to the site just fine so I'm not sure where the problem is. Sorry if I'm posting in the wrong place. On iPad google chrome it says dns address not found. On iPad safari it says server cannot be found. Also, some websites get redirected and I cannot view them. Is it possible I have a virus? I've backed up and reset my iPad. I've reset modem. I've cleared browsing history, cache, cookies.

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#2 smax013

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Posted 27 October 2016 - 11:39 PM

Is the iPad Air 2 jailbroken?

Which version of iOS are you running?

Have you tried the iPad (and Android phone) at other locations (such as a friend's house or a local restaurant that offers WiFi)? On your Android phone, does the problem happen on both your WiFi AND on your cellular data service?

Is it possible I have a virus?


A virus (a specific type of malware)? No. There is essentially no such thing as virus on an unjailbroken iOS device due to the way that Apple has iOS designed.

Is it possible that you have been "hacked" or has some sort of malware type attack? Yes. Is it likely. No. Generally speaking, the only avenues that I have heard that a unjailbroken iOS device can effectively be hacked is if you click on a link in a text message from someone you do not know or maybe go to a hacked website. In other words, it is extremely unlikely. Plus, there is the fact the your Android phone seems to be having the same issue, which tends to suggest some other issue.

I've backed up and reset my iPad. I've reset modem. I've cleared browsing history, cache, cookies.


How did you reset your iPad? Did you do it in the Settings app on the iOS device? If so, which option did you select? Or did you do it through iTunes with the iPad connected to the computer running iTunes?

#3 Hollysolly

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Posted 18 June 2017 - 11:25 PM

Is the iPad Air 2 jailbroken?

Which version of iOS are you running?

Have you tried the iPad (and Android phone) at other locations (such as a friend's house or a local restaurant that offers WiFi)? On your Android phone, does the problem happen on both your WiFi AND on your cellular data service?

Is it possible I have a virus?

A virus (a specific type of malware)? No. There is essentially no such thing as virus on an unjailbroken iOS device due to the way that Apple has iOS designed.

Is it possible that you have been "hacked" or has some sort of malware type attack? Yes. Is it likely. No. Generally speaking, the only avenues that I have heard that a unjailbroken iOS device can effectively be hacked is if you click on a link in a text message from someone you do not know or maybe go to a hacked website. In other words, it is extremely unlikely. Plus, there is the fact the your Android phone seems to be having the same issue, which tends to suggest some other issue.

I've backed up and reset my iPad. I've reset modem. I've cleared browsing history, cache, cookies.

How did you reset your iPad? Did you do it in the Settings app on the iOS device? If so, which option did you select? Or did you do it through iTunes with the iPad connected to the computer running iTunes?

Edited by Hollysolly, 18 June 2017 - 11:27 PM.





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