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Antivirus stopped updating. PC apparently infected. Please advise.


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16 replies to this topic

#1 Ashiato

Ashiato

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Posted 26 October 2016 - 11:36 AM

I have an older 64-bit computer running Vista SP2. My subscription to Symantec Antivirus expired unbeknownst to me and may have stopped updating several months ago, although the computer is rarely used. A few weeks ago, I booted it up and left it on overnight to scan and update if it needed to.

 

The next morning, I noticed the date/time were wrong, the antivirus was not updating, and Windows Defender would not update even after correcting date/time and replacing coin battery on motherboard. Also, cannot connect to Google.com using IE 9 when typing in the URL either by trying to navigate to Google.com (and other search engines) or by searching within the URL, even though it is still set up to use Google.com when searching from within the URL. It seems to be blocking search engines.  

 

There is no problem navigating to other websites, and if a website has a "search the internet" box within the page, I can search for Google and bring the page up. I Removed Symantec Antivirus and installed AVG. After running the most complete scan option, AVG showed a pop-up saying that it had quarantined a virus (or Trojan?) whose name included "generic" and a bunch of numbers. Searching the internet for the name (different computer) did not yield any results. I also ran Malwarebytes, but no hits.

 

Thank you for reading. I would be grateful for any help offered, as I really need this computer to complete some work.



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#2 Broni

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Posted 26 October 2016 - 10:16 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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#3 Ashiato

Ashiato
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  • Local time:05:24 AM

Posted 31 October 2016 - 11:54 AM

Thank you for responding. Logs are as follows:

 

 

 

 Results of screen317's Security Check version 1.014 --- 12/23/15 
 Windows Vista Service Pack 2 x64 (UAC is enabled) 
 Internet Explorer 9 
 Internet Explorer 8 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
AVG AntiVirus  
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Reader 9 Adobe Reader out of Date!
 Google Chrome (49.0.2623.112)
 Google Chrome (49.0.2623.87)
````````Process Check: objlist.exe by Laurent```````` 
 Windows Defender MSASCui.exe
 Windows Defender MSASCui.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 5 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````

 

 

Farbar Service Scanner Version: 27-01-2016
Ran by Robert (administrator) on 31-10-2016 at 23:23:06
Running from "C:\Users\Robert\Desktop\Bleeping Computer"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Policy:
========================

Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcsvc.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Robert (administrator) on 31-10-2016 at 23:24:37
Running from "C:\Users\Robert\Desktop\Bleeping Computer"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
127.0.0.1       localhost
========================= IP Configuration: ================================

NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter = Wireless Network Connection 4 (Connected)
NVIDIA nForce Networking Controller = Local Area Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Usagi-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : atcc-gns.com

Wireless LAN adapter Wireless Network Connection 4:

   Connection-specific DNS Suffix  . : atcc-gns.com
   Description . . . . . . . . . . . : NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter
   Physical Address. . . . . . . . . : E0-46-9A-B1-BF-42
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d9e5:5ac5:1ab5:71cf%21(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.158(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, October 31, 2016 11:07:41 PM
   Lease Expires . . . . . . . . . . : Tuesday, November 01, 2016 11:07:41 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 551569050
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-9C-B0-DE-00-24-8C-BA-6F-57
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
   Connection-specific DNS Suffix Search List :
                                       atcc-gns.com

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
   Physical Address. . . . . . . . . : 00-24-8C-BA-6F-57
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{D58E5E68-3A3C-406A-915C-93D446472BD5}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.atcc-gns.com
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : atcc-gns.com
   Description . . . . . . . . . . . : isatap.atcc-gns.com
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  Usagi
Address:  192.168.1.1

Name:    google.com
Addresses:  2404:6800:4004:81b::200e
   172.217.25.238

 

Pinging google.com [172.217.25.238] with 32 bytes of data:

Reply from 172.217.25.238: bytes=32 time=16ms TTL=53

Reply from 172.217.25.238: bytes=32 time=16ms TTL=53

 

Ping statistics for 172.217.25.238:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 16ms, Maximum = 16ms, Average = 16ms

Server:  Usagi
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
   2001:4998:58:c02::a9
   2001:4998:c:a06::2:4008
   98.139.183.24
   98.138.253.109
   206.190.36.45

 

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

Reply from 206.190.36.45: bytes=32 time=108ms TTL=49

Reply from 206.190.36.45: bytes=32 time=108ms TTL=49

 

Ping statistics for 206.190.36.45:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 108ms, Maximum = 108ms, Average = 108ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
 21 ...e0 46 9a b1 bf 42 ...... NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter
 13 ...00 24 8c ba 6f 57 ...... NVIDIA nForce 10/100 Mbps Ethernet
  1 ........................... Software Loopback Interface 1
 23 ...00 00 00 00 00 00 00 e0  isatap.{D58E5E68-3A3C-406A-915C-93D446472BD5}
 24 ...00 00 00 00 00 00 00 e0  isatap.atcc-gns.com
 10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
 25 ...00 00 00 00 00 00 00 e0  isatap.atcc-gns.com
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.158     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.158    281
    192.168.1.158  255.255.255.255         On-link     192.168.1.158    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.158    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.158    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.158    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 21    281 fe80::/64                On-link
 21    281 fe80::d9e5:5ac5:1ab5:71cf/128
                                    On-link
  1    306 ff00::/8                 On-link
 21    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48640] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/31/2016 11:06:31 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/31/2016 09:56:52 PM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{92632B69-21FA-49B0-89A1-FD7A9C043C73}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (10/31/2016 06:18:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/31/2016 12:10:49 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\MOTT!\VIDEOS\UNTITLED.MSWMM> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)

Error: (10/31/2016 12:10:49 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\MOTT!\VIDEOS\SAMPLE VIDEOS.LNK> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)

Error: (10/31/2016 12:07:49 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/29/2016 04:07:54 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\MOTT!\DOCUMENTS\2012 HAWAII\CIMG0852.JPG> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)

Error: (10/29/2016 04:07:54 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\MOTT!\DOCUMENTS\2012 HAWAII\CIMG0851.JPG> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)

Error: (10/29/2016 04:07:54 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\MOTT!\DOCUMENTS\2012 HAWAII\CIMG0850.JPG> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)

Error: (10/29/2016 04:07:54 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\MOTT!\DOCUMENTS\2012 HAWAII\CIMG0849.JPG> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)

System errors:
=============
Error: (10/31/2016 11:08:56 PM) (Source: Service Control Manager) (User: )
Description: 30000ShellHWDetection

Error: (10/31/2016 11:08:22 PM) (Source: Service Control Manager) (User: )
Description: NVIDIA Update Service Daemon%%1069 = The service did not start due to a logon failure.

Error: (10/31/2016 11:08:22 PM) (Source: Service Control Manager) (User: )
Description: nvUpdatusService.\UpdatusUser%%1330 = Logon failure: the specified account password has expired.

Error: (10/31/2016 11:06:32 PM) (Source: Service Control Manager) (User: )
Description: SMR410

Error: (10/31/2016 11:06:32 PM) (Source: Service Control Manager) (User: )
Description: ScRegSetValueExWFailureActions%%5 = Access is denied.

Error: (10/31/2016 11:06:32 PM) (Source: Service Control Manager) (User: )
Description: ScRegSetValueExWFailureActions%%5 = Access is denied.

Error: (10/31/2016 11:03:40 PM) (Source: Service Control Manager) (User: )
Description: ScRegSetValueExWFailureActions%%5 = Access is denied.

Error: (10/31/2016 06:19:56 PM) (Source: Service Control Manager) (User: )
Description: NVIDIA Update Service Daemon%%1069 = The service did not start due to a logon failure.

Error: (10/31/2016 06:19:56 PM) (Source: Service Control Manager) (User: )
Description: nvUpdatusService.\UpdatusUser%%1330 = Logon failure: the specified account password has expired.

Error: (10/31/2016 06:18:28 PM) (Source: Service Control Manager) (User: )
Description: SMR410

Microsoft Office Sessions:
=========================
Error: (10/31/2016 11:06:31 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/31/2016 09:56:52 PM) (Source: EventSystem)(User: )
Description: 80070005EventSystem.EventSubscription{92632B69-21FA-49B0-89A1-FD7A9C043C73}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (10/31/2016 06:18:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/31/2016 12:10:49 AM) (Source: Windows Search Service)(User: )
Description: Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)
C:\USERS\MOTT!\VIDEOS\UNTITLED.MSWMM

Error: (10/31/2016 12:10:49 AM) (Source: Windows Search Service)(User: )
Description: Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)
C:\USERS\MOTT!\VIDEOS\SAMPLE VIDEOS.LNK

Error: (10/31/2016 12:07:49 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/29/2016 04:07:54 PM) (Source: Windows Search Service)(User: )
Description: Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)
C:\USERS\MOTT!\DOCUMENTS\2012 HAWAII\CIMG0852.JPG

Error: (10/29/2016 04:07:54 PM) (Source: Windows Search Service)(User: )
Description: Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)
C:\USERS\MOTT!\DOCUMENTS\2012 HAWAII\CIMG0851.JPG

Error: (10/29/2016 04:07:54 PM) (Source: Windows Search Service)(User: )
Description: Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)
C:\USERS\MOTT!\DOCUMENTS\2012 HAWAII\CIMG0850.JPG

Error: (10/29/2016 04:07:54 PM) (Source: Windows Search Service)(User: )
Description: Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)
C:\USERS\MOTT!\DOCUMENTS\2012 HAWAII\CIMG0849.JPG

CodeIntegrity Errors:
===================================
  Date: 2016-10-31 20:45:13.205
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-10-31 20:45:12.855
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-10-31 20:45:12.489
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-10-31 20:45:12.123
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-10-31 20:45:11.750
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-10-31 20:45:11.376
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-10-31 20:45:10.991
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-10-31 20:45:10.639
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-10-31 20:45:10.273
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-10-31 20:45:09.909
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

Agere Systems PCI-SV92PP Soft Modem (HKLM\...\Agere Systems Soft Modem) (Version:  - Agere Systems)
Agere Systems PCI-SV92PP Soft Modem (HKLM-x32\...\Agere Systems Soft Modem) (Version:  - Agere Systems)
AVG (HKLM\...\{DB04C4B3-6841-4BAA-9885-553D4B423424}) (Version: 16.121.7859 - AVG Technologies) Hidden
AVG (HKLM-x32\...\{DB04C4B3-6841-4BAA-9885-553D4B423424}) (Version: 16.121.7859 - AVG Technologies) Hidden
AVG 2016 (HKLM\...\{500609C4-E46C-4887-9466-A20EB783C57A}) (Version: 16.0.4664 - AVG Technologies) Hidden
AVG 2016 (HKLM-x32\...\{500609C4-E46C-4887-9466-A20EB783C57A}) (Version: 16.0.4664 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.121.7859 - AVG Technologies)
AVG Protection (HKLM-x32\...\AVG) (Version: 2016.121.7859 - AVG Technologies)
Belkin USB Print and Storage Center (HKLM\...\Belkin USB Print and Storage Center) (Version: 1.1.4 - Belkin International, Inc.)
Belkin USB Print and Storage Center (HKLM-x32\...\Belkin USB Print and Storage Center) (Version: 1.1.4 - Belkin International, Inc.)
Bing Maps 3D (HKLM\...\{6ACE7F46-FACE-4125-AE86-672F4F2A6A28}) (Version: 4.0.903.16005 - Microsoft Corporation)
Bing Maps 3D (HKLM-x32\...\{6ACE7F46-FACE-4125-AE86-672F4F2A6A28}) (Version: 4.0.903.16005 - Microsoft Corporation)
Canon MF4100 Series (HKLM\...\{239A8D60-270B-42e8-82D3-60D70A2942E0}) (Version:  - )
Canon MF4100 Series (HKLM-x32\...\{239A8D60-270B-42e8-82D3-60D70A2942E0}) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 5.23 - Piriform)
CCleaner (HKLM-x32\...\CCleaner) (Version: 5.23 - Piriform)
FMW 1 (HKLM\...\{1C3364DF-40B5-4DA4-9810-652A9A792FB1}) (Version: 1.132.1 - AVG Technologies) Hidden
FMW 1 (HKLM-x32\...\{1C3364DF-40B5-4DA4-9810-652A9A792FB1}) (Version: 1.132.1 - AVG Technologies) Hidden
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
Internet Explorer (Enable DEP) (HKLM-x32\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM-x32\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (HKLM-x32\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM-x32\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM-x32\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM-x32\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM-x32\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM-x32\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
NVIDIA Display Control Panel (HKLM\...\NVIDIA Display Control Panel) (Version: 6.14.11.9713 - NVIDIA Corporation)
NVIDIA Display Control Panel (HKLM-x32\...\NVIDIA Display Control Panel) (Version: 6.14.11.9713 - NVIDIA Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.62.40 - NVIDIA Corporation)
NVIDIA Drivers (HKLM-x32\...\NVIDIA Drivers) (Version: 1.10.62.40 - NVIDIA Corporation)
NVIDIA Graphics Driver 307.83 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 307.83 - NVIDIA Corporation)
NVIDIA Graphics Driver 307.83 (HKLM-x32\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 307.83 - NVIDIA Corporation)
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
NVIDIA Update 1.10.8 (HKLM-x32\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
PVSonyDll (HKLM\...\{3D3E663D-4E7E-4577-A560-7ECDDD45548A}) (Version: 1.00.0001 - NVIDIA Corporation) Hidden
PVSonyDll (HKLM-x32\...\{3D3E663D-4E7E-4577-A560-7ECDDD45548A}) (Version: 1.00.0001 - NVIDIA Corporation) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM-x32\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
WD SmartWare (HKLM\...\{604CB4FC-3D32-405F-A109-165F170529B6}) (Version: 1.2.0.20 - Western Digital)
WD SmartWare (HKLM-x32\...\{604CB4FC-3D32-405F-A109-165F170529B6}) (Version: 1.2.0.20 - Western Digital)

========================= Devices: ================================

Name: 6TO4 Adapter
Description: Microsoft 6to4 Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Device ID: ROOT\*6TO4MP\0120
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: Microsoft ISATAP Adapter
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Device ID: ROOT\*ISATAP\0000
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

========================= Memory info: ===================================

Percentage of memory in use: 70%
Total physical RAM: 3964.64 MB
Available physical RAM: 1156.34 MB
Total Virtual: 9867.91 MB
Available Virtual: 6796.49 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.51 GB) (Free:809.64 GB) NTFS

========================= Users: ========================================

User accounts for \\USAGI-PC

Administrator            Bonsai                   Guest                   
Robert                   UpdatusUser             

========================= Restore Points ==================================

30-08-2016 03:04:14 Removed Symantec Endpoint Protection.
10-09-2016 18:25:22 Windows Defender Checkpoint
02-10-2016 06:17:26 Windows Update
02-10-2016 06:46:58 Windows Update
10-10-2016 14:51:24 Installed AVG 2016
10-10-2016 14:52:13 Installed AVG

**** End of log ****

 

 

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 10/31/2016
Scan Time: 11:52:02 PM
Logfile: MBAM.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.10.31.07
Rootkit Database: v2016.09.26.02
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows Vista Service Pack 2
CPU: x64
File System: NTFS
User: Robert

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 514233
Time Elapsed: 18 min, 42 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)

 

 

MALWAREBYTES ANTI-ROOTKIT (MBAR-LOG AND SYSTEM-LOG):

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org

Database version:
  main:    v2016.10.31.07
  rootkit: v2016.09.26.02

Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
Robert :: USAGI-PC [administrator]

11/1/2016 12:37:43 AM
mbar-log-2016-11-01 (00-37-43).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 514198
Time elapsed: 18 minute(s), 56 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

 

 

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001

© Malwarebytes Corporation 2011-2012

OS version: 6.0.6002 Windows Vista Service Pack 2 x64

Account is Administrative

Internet Explorer version: 9.0.8112.16421

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.500000 GHz
Memory total: 4157222912, free: 1226096640

Downloaded database version: v2016.10.31.07
Downloaded database version: v2016.09.26.02
Downloaded database version: v2016.09.21.01
Initializing...
======================
Driver version: 0.3.0.4
------------ Kernel report ------------
     11/01/2016 00:37:26
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\acpi.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\pciide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\DRIVERS\nvstor64.sys
\SystemRoot\system32\DRIVERS\storport.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\msrpc.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\DRIVERS\scmndisp.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\ecache.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\drivers\crcdisk.sys
\SystemRoot\system32\DRIVERS\avguniva.sys
\SystemRoot\system32\DRIVERS\avgrkx64.sys
\SystemRoot\system32\DRIVERS\avgloga.sys
\SystemRoot\system32\DRIVERS\avgmfx64.sys
\SystemRoot\system32\DRIVERS\avgidsha.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\tunmp.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\serial.sys
\SystemRoot\system32\DRIVERS\serenum.sys
\SystemRoot\system32\DRIVERS\parport.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\ASACPI.sys
\SystemRoot\system32\DRIVERS\usbohci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\nvmfdx64.sys
\SystemRoot\system32\DRIVERS\nvlddmkm.sys
\SystemRoot\System32\Drivers\nvBridge.kmd
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\system32\DRIVERS\msiscsi.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\sxuptp.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\viahduaa.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\smb.sys
\SystemRoot\system32\DRIVERS\avgtdia.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\avgldx64.sys
\SystemRoot\system32\DRIVERS\bcmwlhigh664.sys
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\avgidsdrivera.sys
\SystemRoot\system32\DRIVERS\avgdiska.sys
\SystemRoot\system32\DRIVERS\cdfs.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\drivers\spsys.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\drivers\mrxdav.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
----------- End -----------
Done!

Scan started
Database versions:
  main:    v2016.10.31.07
  rootkit: v2016.09.26.02

<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8004e89570, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8004e8a040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8004e89570, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xfffffa8004915580, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa800493c940, DeviceName: \Device\Ide\IdeDeviceP2T0L0-4\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 2BD2C32A

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 63  Numsec = 1953520002
    Partition is bootable
    Partition file system is NTFS

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable

Disk Size: 1000204886016 bytes
Sector size: 512 bytes

Done!
Physical Sector Size: 0
Drive: 1, DevicePointer: 0xfffffa8007d96790, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8007e20b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8007d96790, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\disk\
DevicePointer: 0xfffffa8007d93060, DeviceName: \Device\00000061\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 2, DevicePointer: 0xfffffa8007d95790, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8007d87b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8007d95790, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\disk\
DevicePointer: 0xfffffa8007d99b70, DeviceName: \Device\00000062\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 3, DevicePointer: 0xfffffa8007d9b060, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8007ea4b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8007d9b060, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\disk\
DevicePointer: 0xfffffa8007d94060, DeviceName: \Device\00000063\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 4, DevicePointer: 0xfffffa8007d94790, DeviceName: \Device\Harddisk4\DR4\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8007d85b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8007d94790, DeviceName: \Device\Harddisk4\DR4\, DriverName: \Driver\disk\
DevicePointer: 0xfffffa8007d90b70, DeviceName: \Device\00000064\, DriverName: \Driver\USBSTOR\
------------ End ----------
File "c:\programdata\avg\av\chjw\ee8824d288249b5b.dat:8b3f6533-da7c-4c21-a6dd-0274d439e157" is sparse (flags = 32768)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.7C" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-F0666560E9CBDEBC61EFA0C4A4C109FEA2F7DA78.bin.83" is compressed (flags = 1)
Scan finished
=======================================

Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-63-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished

 

 

 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 11/01/2016 01:01:31 AM in x64 mode.
Windows Version: Windows Vista ™ Home Premium Service Pack 2

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost
  ::1             localhost

Program finished at: 11/01/2016 01:02:57 AM
Execution time: 0 hours(s), 1 minute(s), and 25 seconds(s)


Edited by Ashiato, 31 October 2016 - 11:55 AM.


#4 Broni

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Posted 31 October 2016 - 09:30 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


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#5 Ashiato

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Posted 02 November 2016 - 12:51 PM

I have downloaded and tried to run AdwCleaner several times as an administrator, but it always gives me an error popup that says: *sqlite3.dll is corrupted or has been replaced.

 

I am pressing scan, and the "loading database" progress bar barely moves before the popup. When I click "OK," the program terminates.

 

Any suggestions? Thanks for your continued assistance.



#6 Broni

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Posted 02 November 2016 - 08:27 PM

Go ahead with other steps.


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#7 Ashiato

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Posted 03 November 2016 - 10:50 AM

Ran all except AdwCleaner. Only JRT produced a log file:

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows ™ Vista Home Premium x64
Ran by Robert (Administrator) on Thu 11/03/2016 at 20:49:23.84
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

File System: 16

Successfully deleted: C:\Users\Robert\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\07IZN2IG (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Robert\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1K8GEL8X (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Robert\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\A4EIZA9K (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Robert\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ATTFY638 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Robert\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OS1A9LG1 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Robert\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PPE5X99S (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Robert\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QTUXTMCT (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Robert\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\V62B2FIC (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\07IZN2IG (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1K8GEL8X (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\A4EIZA9K (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ATTFY638 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OS1A9LG1 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PPE5X99S (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QTUXTMCT (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\V62B2FIC (Temporary Internet Files Folder)

 

Registry: 2

Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Toolbar\\{EF99BD32-C1FB-11D2-892F-0090271D4F88} (Registry Value)

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 11/03/2016 at 20:52:06.70
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#8 Broni

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Posted 03 November 2016 - 08:25 PM

Sophos?


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#9 Ashiato

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Posted 04 November 2016 - 12:18 AM

Sophos did not find anything, so no log produced. Should I run it again?


Edited by Ashiato, 04 November 2016 - 12:20 AM.


#10 Broni

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Posted 04 November 2016 - 08:25 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


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#11 Ashiato

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Posted 06 November 2016 - 03:18 AM

Thank you for your assistance, but I believe I still have a problem. Internet Explorer still will not connect to certain websites, such as google.com, or support.microsoft.com, or bleepingcomputer.com/download/delfix/dl/281/ (Delfix).

 

If I try to connect to google, the URL changes to https://www.google.co.jp/?gfe_rd=cr&ei=7-EeWI_zCbGL8QeEpZKgCA&gws_rd=ssl with a "Internet Explorer cannot display the webpage."

 

When I try to download Delfix through the link, the URL goes to http://www.bleepingcomputer.com/download/delfix/dl/281/ and appears to begin to download. Then it changes to:

 

https://download.bleepingcomputer.com/dl/69794bf02e165b85353c7b7a8dff5a54/581ee252/windows/security/security-utilities/d/delfix/delfix_1.010.exe  ....and stops with the same "Internet Explorer cannot display the webpage."

 

Also, cannot search for something from the URL. If I type in "dog" and enter, I get the website, dog.com. If I type in dog and CTRL/Enter, it resolves to petsmart.com.  If I type in random letters, it says "Windows Internet Explorer - Unable to open the search page." There also seem to be a lot of pop-up requests to run a quicktime script, which I never had before. Something is still wrong.



#12 Broni

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Posted 06 November 2016 - 11:35 AM

Reset Internet Explorer.
Download MIcrosoft FixIt file from here: http://go.microsoft.com/?linkid=9646978
You can use ANY browser to download "FixIt" file.
Double click on downloaded MicrosoftFixit50195.msi file to run the fix.
Make sure you follow ALL steps listed there.
Windows 8/8.1/10  users. Reset IE manually: https://support.microsoft.com/en-us/kb/923737


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#13 Ashiato

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Posted 12 November 2016 - 11:37 AM

Unfortunately, that Fixit file is no longer available. However, resetting IE, out of frustration, seems to have resolved the redirection and refusal to connect to search engines problem. My remaining problems only seem to be that Vista will not update, and Windows Defender will not update. I might have seen the Vista problem addressed before and will look for a solution in the forum tomorrow.

 

Thanks for your help.



#14 Broni

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Posted 12 November 2016 - 07:07 PM

Download Windows Repair (All in One) from this site

Install the program then run it.

NOTE 1. In Windows Vista, 7, 8 and 10 right click on the program, click "Run As Administrator".
NOTE 2. Disable your antivirus program before running Windows Repair.


Go to Step 3 and click on Check button next to 1. See If Check Disk Is Needed.
If the tool that the Check Disk is needed click on Do It button next to 2. Check Disk.
In that case make sure you restart computer.

p22012121.gif


Once the above is done go to Step 4 and allow it to run System File Check by clicking on Do It button:

p22012122.gif


Go to Step 5 and under "System Restore" click on Create button:

p22012123.gif


Go to Repairs tab and click Open Repairs button.

p22012124.gif

In next window....
Leave all checkmarks as they're.
Click on Start Repairs button.

p22012126.gif

Post Windows Repair log which is located in the following folder:
64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs


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#15 Ashiato

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Posted 20 November 2016 - 01:27 PM

Log as follows:

 

Tweaking.com - Windows Repair v3.9.16
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System Variables
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OS: Windows Vista ™ Home Premium
OS Architecture: 64-bit
OS Version: 6.0.6002
OS Service Pack: Service Pack 2
Computer Name: USAGI-PC
Windows Drive: C:\
Windows Path: C:\Windows
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Robert
Current Profile SID: S-1-5-21-699012598-877907303-3226839847-1002
Current Profile Classes: S-1-5-21-699012598-877907303-3226839847-1002_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\Robert\AppData\Local
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System Information
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System Up Time: 0 Days 00:15:00

Process Count: 23
Commit Total: 579.75 MB
Commit Limit: 9.61 GB
Commit Peak: 599.37 MB
Handle Count: 6267
Kernel Total: 270.98 MB
Kernel Paged: 221.75 MB
Kernel Non Paged: 49.23 MB
System Cache: 739.00 MB
Thread Count: 289
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Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.87 GB
Memory Used: 706.27 MB(17.8143%)
Memory Avail.: 3.18 GB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.87 GB
Memory Used: 600.99 MB(15.1587%)
Memory Avail.: 3.28 GB
--------------------------------------------------------------------------------

Starting Repairs...
   Started at (11/20/2016 9:40:45 PM)

Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 0
 
01 - Reset Registry Permissions 01/02
   HKEY_CURRENT_USER & Sub Keys
   Start (11/20/2016 9:40:46 PM)

   Running Repair Under Current User Account
   Done (11/20/2016 9:40:52 PM)

01 - Reset Registry Permissions 02/02
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (11/20/2016 9:40:52 PM)

   Running Repair Under System Account
   Done (11/20/2016 9:51:31 PM)

Reset File Permissions: C:
   C: & Sub Folders
   Start (11/20/2016 9:51:31 PM)

   Running Repair Under Current User Account
   Done (11/20/2016 10:14:48 PM)

Reset File Permissions: All Profiles
   C:\Users & Sub Folders
   Start (11/20/2016 10:14:48 PM)

   Running Repair Under Current User Account
   Done (11/20/2016 10:16:49 PM)

Reset File Permissions: Current Profile
   C:\Users\Robert & Sub Folders
   Start (11/20/2016 10:16:49 PM)

   Running Repair Under Current User Account
   Done (11/20/2016 10:17:16 PM)

03 - Reset Service Permissions
   Start (11/20/2016 10:17:16 PM)

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:17:22 PM)

04 - Register System Files
   Start (11/20/2016 10:17:22 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:18:14 PM)

05 - Repair WMI
   Start (11/20/2016 10:18:14 PM)

   Starting Security Center So We Can Export The Security Info.

   Exporting Antivirus Info...
   AVG AntiVirus Exported.

   Exporting AntiSpyware Info...
   Windows Defender Exported.
   AVG AntiVirus Exported.

   Exporting 3rd Party Firewall Info...
   No Firewall Products Reported.

   Running Repair Under Current User Account
   Done (11/20/2016 10:20:57 PM)

06 - Repair Windows Firewall
   Start (11/20/2016 10:20:57 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:21:24 PM)

07 - Repair Internet Explorer
   Start (11/20/2016 10:21:24 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:21:48 PM)

08 - Repair MDAC/MS Jet
   Start (11/20/2016 10:21:48 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:21:57 PM)

09 - Repair Hosts File
   Start (11/20/2016 10:21:57 PM)
   Running Repair Under System Account
   Done (11/20/2016 10:21:58 PM)

10 - Remove Policies Set By Infections
   Start (11/20/2016 10:21:58 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:22:01 PM)

11 - Repair Start Menu Icons Removed By Infections
   Start (11/20/2016 10:22:01 PM)
   Running Repair Under System Account
   Done (11/20/2016 10:22:03 PM)

12 - Repair Icons
   Start (11/20/2016 10:22:03 PM)
   Running Repair Under Current User Account
   Done (11/20/2016 10:22:10 PM)

13 - Repair Network
   Start (11/20/2016 10:22:10 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:22:20 PM)

14 - Remove Temp Files
   Start (11/20/2016 10:22:20 PM)
   Running Repair Under System Account
   Done (11/20/2016 10:22:21 PM)

15 - Repair Proxy Settings
   Start (11/20/2016 10:22:21 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:22:24 PM)

17 - Repair Windows Updates
   Start (11/20/2016 10:22:24 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
   Done (11/20/2016 10:22:56 PM)

18 - Repair CD/DVD Missing/Not Working
   Start (11/20/2016 10:22:56 PM)
   iTunes or GEARAspiWDM.sys not found, not applying UpperFilters iTunes Reg Key
   Done (11/20/2016 10:22:56 PM)

19 - Repair Volume Shadow Copy Service
   Start (11/20/2016 10:22:56 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:23:21 PM)

20 - Repair Windows Sidebar/Gadgets
   Start (11/20/2016 10:23:21 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:23:25 PM)

21 - Repair MSI (Windows Installer)
   Start (11/20/2016 10:23:25 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:23:35 PM)

22 - Repair Windows Snipping Tool
   Start (11/20/2016 10:23:35 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:23:37 PM)

23.01 - Repair bat Association
   Start (11/20/2016 10:23:37 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:23:39 PM)

23.02 - Repair cmd Association
   Start (11/20/2016 10:23:39 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:23:41 PM)

23.03 - Repair com Association
   Start (11/20/2016 10:23:41 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:23:43 PM)

23.04 - Repair Directory Association
   Start (11/20/2016 10:23:43 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:23:46 PM)

23.05 - Repair Drive Association
   Start (11/20/2016 10:23:46 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:23:48 PM)

23.06 - Repair exe Association
   Start (11/20/2016 10:23:48 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:23:50 PM)

23.07 - Repair Folder Association
   Start (11/20/2016 10:23:50 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:23:52 PM)

23.08 - Repair inf Association
   Start (11/20/2016 10:23:52 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:23:54 PM)

23.09 - Repair lnk (Shortcuts) Association
   Start (11/20/2016 10:23:54 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:23:56 PM)

23.10 - Repair msc Association
   Start (11/20/2016 10:23:56 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:23:58 PM)

23.11 - Repair reg Association
   Start (11/20/2016 10:23:58 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:24:01 PM)

23.12 - Repair scr Association
   Start (11/20/2016 10:24:01 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:24:03 PM)

24 - Repair Windows Safe Mode
   Start (11/20/2016 10:24:03 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:24:05 PM)

25 - Repair Print Spooler
   Start (11/20/2016 10:24:05 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:24:08 PM)

26 - Restore Important Windows Services
   Start (11/20/2016 10:24:08 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:24:13 PM)

27 - Set Windows Services To Default Startup
   Start (11/20/2016 10:24:13 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:24:19 PM)

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.0.6002

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.0.6002

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.0.6002

31 - Repair Windows 'New' Submenu
   Start (11/20/2016 10:24:19 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:24:21 PM)

32 - Restore UAC (User Account Control) Settings
   Start (11/20/2016 10:24:21 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/20/2016 10:24:23 PM)

33 - Repair Performance Counters
   Start (11/20/2016 10:24:23 PM)
   Running Repair Under Current User Account
   Done (11/20/2016 10:24:31 PM)

Cleaning up empty logs...

All Selected Repairs Done.
   Done at (11/20/2016 10:24:31 PM)
   Total Repair Time: 00:43:47






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