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Cannot use Windows Buttons i.e (Start Button, Cortana, Notifications Bar)


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9 replies to this topic

#1 JackyL

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Posted 26 October 2016 - 04:47 AM

After a Malwarebytes scan and removal of malware, I cannot use any Windows buttons/menus or right click any icons in the taskbar. I cannot open command prompt or task manager

 

Help Please!



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#2 FreeBooter

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Posted 27 October 2016 - 03:31 AM

What happens when you press Windows Key + X  keys do you get menu?

Do you get any error message when you try to open Task Manager or Command Prompt?


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#3 JackyL

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Posted 27 October 2016 - 03:58 AM

1) Yes, I can open the menu but when I open command prompt whether administrator or not it closes automatically.

 

2) There is no error code, it loads for 1 sec and then suddenly closes

 



#4 FreeBooter

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Posted 27 October 2016 - 05:46 AM

Can you boot your computer into Safe Mode and see you can open the Command Prompt if you cannot you can boot your Windows into Safe Mode with Command Prompt. Please inform us is issue resolves within Safe Mode.

 

 

4 Ways to boot into Safe Mode in Windows 10

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#5 kaljukass

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Posted 27 October 2016 - 07:02 AM

After a Malwarebytes scan and removal of malware, I cannot use any Windows buttons/menus or right click any icons in the taskbar. I cannot open command prompt or task manager

 

Help Please!

The reason is simple. You have a damaged registry.
There are only two possibilities
  1. Restoring the original (deafault) registry data (if you have a backup or you can get it from somewhere)
  2. or make a new clean installation.
  3. Not more solutions.


#6 dc3

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Posted 27 October 2016 - 07:49 AM

Fortunately kaljukass is wrong, there are other alternatives.  I would suggest doing a refresh.  This basically reinstall the operating system but does not effect you data, but it will uninstall any third party programs.  If your computer isn't capable of doing this process you can download a Windows 10 ISO image which you can use to create installation media using either a disc or flash drive.

 

There is a good tutorial which can be found at Windows Ten Forums.

 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 JackyL

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Posted 28 October 2016 - 02:46 AM

I can boot into safe mode and i can open command prompt in safe mode.

 

Things i have tried:

 

sfc /scannow (in powershell)

 

Troubleshooting Windows update

 

and the one where you copy and paste something into powershell

 

So, basically the only way is to repair Windows?



#8 dc3

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Posted 28 October 2016 - 07:16 AM

The refresh I suggested will reinstall the operating system.  It will not effect your data, but it will uninstall any third party programs you have installed.  This is you best option.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 opera

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Posted 28 October 2016 - 07:42 AM

Boot into safe mode with networking.

 

Run cmd prompt as admin.

 

Enter this where the cursor flashes (note the space after the words Online and Image)

 

DISM /Online /Cleanup-Image /RestoreHealth

Let it run (it may look like it's stuck at 20%)

Then when finished, reboot back into normal mode and see if your issues are now fixed.



#10 dc3

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Posted 28 October 2016 - 08:06 AM

I can boot into safe mode and i can open command prompt in safe mode.

 

Things i have tried:

 

sfc /scannow (in powershell)

 

Troubleshooting Windows update

 

and the one where you copy and paste something into powershell

 

So, basically the only way is to repair Windows?

What did you "copy and paste" in the powershell?

 

What happened when you attempted to run the sfc /scannow?

 

Please don't run any other scans unless they are requested.  Try the DISM.  If this doesn't resolve the issue do the Refresh.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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