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Constant redirects and new tabs opening up in chrome

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3 replies to this topic

#1 mrbob1234


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Posted 26 October 2016 - 04:22 AM

Hi All, 


Well it finally happened after 4 years on this laptop. I don't remember installing anything recently either but am definitely infected at the moment. When I go on chrome webpages load fine. However, when I go to click any link on a webpage it loads in a new tab and the current page redirects first to urls begining with ps4xu.com and then redirects to various other spammy pages such as "re-image plus.com" and other fake anti virus and scan your computer pages, some of which have quite loud annoying noises and request I call some numbers. 


I have already run a malwarebytes anti-malware scan, adwcleaner and hijack this scans which found a few things but cleaning of which has not helped. Last night I also ran a full windows defender scan which came up with a few things but has also not helped. I have checked my chrome extensions but there doesnt seem to be any new/unidentifiable extensions there either.


I was reading through your forum and hoping you excellent people could advise me on which tools I need to use to identify where the infections is here? Do I need to re-do some of the scans in safe mode?


Any help is greatly appreciated! 


EDIT: Sorry forgot to mention I am on W10 64bit 

Edited by mrbob1234, 26 October 2016 - 04:37 AM.

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#2 garioch7


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Posted 26 October 2016 - 05:46 AM



I would recommend that you post in the Virus, Trojans, Spyware, and Malware Removal Logs Forum to receive expert assistance from qualified staff members.


Please read and follow the instructions to be found in this topic before posting there.


That Forum is very busy, so it could be days before you receive an initial response, but after that, you should get a reply from the staff member within 48 hours of each of your subsequent posts.


Please do not "bump" your topic, as once an expert sees that there has been a reply, s/he will think that you are already being helped and will select the next topic with zero (0) replies.


Good luck.  Have a great day.




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#3 mrbob1234

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Posted 26 October 2016 - 06:03 AM

Thank you very much for your guidance! I wasn't sure if this or the other one was the place to post, but will get on that right away!

#4 boopme


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Posted 27 October 2016 - 10:20 AM

New topic


Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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