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Windows 10 unable to start


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#1 troublebrewing

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Posted 26 October 2016 - 02:45 AM

Hi all, and thanks in advance for your help.

 

Dear all:

 

I'm unable to start Windows 10 after shutting down in the middle of playing a youtube video.

As I can't start Windows 10 (even in safe mode) I am unable to install SysnativeBSOD as suggested, and when I bring up CMD prompt, the command perfmon /report says 'perfmon' is not recognised as an internal or external command, operable program or batch file.

 

The PC tries to load Windows then enters into the BSOD (PROCESS1 Initialization Failed)

Automatic Repair then kicks in and is unable to diagnose/repair the problem.

Unfortunately I'm unable to restore from a previous build or image (probably did not create a restore point) and I'm unwilling to reinstall Windows as I have pictures/docs that I would like to recover if possible.

 

I've tried launching command prompt and entering the following commands to no avail:

  • bootrec.exe /rebuildbcd
  • bootrec.exe /fixmbr
  • bootrec.exe /fixboot
  • chkdsk /c:

Also tried disabling the Automatic Repair to see if I was in a loop via the following command:

bcdedit /set {default} recoveryenabled No

but didn't help, and received the following message:

 

The operating system couldn't be loaded because a critical system driver is missing or contains errors.

File: \WINDOWS\System32\drivers\SiSRaid2.sys
Error code: 0xc0000102

 

 

Would appreciate some help if possible. Let me know if there are any diagnostics which you'd like me to run.

 

Windows 7 x64 then later upgraded to 10 (boot from USB) - win 7 is a retail version (CD came with computer)

PC purchased in 2011

Have not reinstalled the OS

 

System is as follows:

Core i5 2400

ASUS GTX 570

ASRock Z68 Pro 3 mobo

OCZ Agility 3 120GB

Samsung Spinpoint F3 1TB

 

 

Best regards



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#2 usasma

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Posted 29 October 2016 - 04:42 AM

I suggest that first you backup your stuff.  The easiest way is to boot from a Live Linux distro or the Ultimate Boot CD (free from, here: http://www.ultimatebootcd.com/download.html )

 

If your system uses a BIOS, it should be able to boot to these OS's directly

If your system uses UEFI it may not boot to these disks.  If so, you'll have to disable Secure Boot and enable Legacy mode/CSM in the UEFI

Search the web for how to do this with your system - each OEM is different, and some OEM's differ between different models.

 

Once you're in the bootable OS, then you can copy your files over to removable media.
Most files are in the Users folder under your profile (one significant exception is Quickbooks, which is located in the Public folder)

A lot of user data is kept in the AppData folder - which is hidden by default.  You'll have to unhide it in order to search through it.

 

The easiest thing is to just copy the entire Users folder to the removable media.  You'll get a lot of extra stuff, but you won't have to worry about missing anything significant

 

Finally, while you're cruising around the file system, check for different folders on the system that might hold data that you'd like to save.

If you find any, just copy them over also.

 

More advice about backing up can be found in the Backup forums located here: http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

 

Good luck!

 

After that, try this stuff (in this order):

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (a way to do it from  outside of Windows is in the next Quote box below this one)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

 

Here's how to run DISM outside of Windows (from Step 3 above):

 

DISM /Online should only be used when running from within Windows. Run this command instead:

Dism /Image:C:\ /Cleanup-Image /RestoreHealth

Did you also try doing SFC scan while booting off of Recovery Environment or Install Disk? In those cases, the commands are slightly different:
sfc.exe /scannow /offbootdir=c:\ /offwindir=c:\windows

 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Robincamilla

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Posted 13 April 2017 - 12:35 PM

to solve your problem. Try <spam product deleted> program.

Edited by Animal, 19 April 2017 - 12:31 PM.
spam product name removed


#4 davehc

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Posted 19 April 2017 - 04:00 AM

to solve your problem. Try <spam product deleted> program.

You seem to be posting this suggestion on forums all over the web. Are you getting some kind of payment for the advertising?
But, as in other forums, you have posted in quite an old thread - possibly solved by now but not marjked as such..




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