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Sometimes it just won't boot


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18 replies to this topic

#1 Droidling

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Posted 25 October 2016 - 11:43 PM

I built a new computer a couple of months ago. Once it is running it seems fine but around half the time I try to turn it on it get's to the Starting Windows screen and seem the just reboot.  Once this starts, if I try to 'start windows normally, it will just reboot at the same point. Once it is in this state it gets stuck in a loop. Automatic repair does nothing. If I do a system restore. I can usually get it to boot. It usually says the system restore failed. and something about no changes were made. But something must have changed  because after that it will boot up normally.  It will always boot to Safe Mode.The thing that really has me stumped is that once it is in this cycle of resetting every time it gets to the windows start page if I put my Windows 7 install DVD in and hit a key to boot from disk, the computer will still get to the Windows Start screen and reboot. It fails to boot even from an original Microsoft manufactured install DVD. If I can get it back to the point that it will boot to the SSD then it will also boot to the DVD again. 

 

I've had other problems. I've had BSOD issues for BAD_POOL_CALLER and PAGE_FAULT_IN_NON_PAGED_AREA. It was also taking a really long time to boot. Like 1.5 minutes just to display the BIOS. I replaced the RAM with something that is officially supported. That got the time to boot to the BIOS down to 20 seconds. I wonder if having memory that wasn't compatible could have corrupted the OS. I did do an in place install to try to restore any OS files that were damaged. That didn't seem to fix anything. I've also rum SFC /scannow many times. most of the time it finds nothing. Occasionally sfc will fix something but that hasn't stopped the reset on startup problem.

 

I'm guessing its a driver issue. I don't see any flags in device manager. I need some help with what to try next.

 

Systems Specifications:  

OS: Windows 7 Pro

Anti Virus: Norton Security Suite

Anti Maleware: Malwarebytes Premium
CPU: Intel i7-5820k
CPU Cooling: NZXT Kraken X61
Motherboard: MSI X99A SLI Plus
GPU: Gigabyte GeForce GTX 1070 8 GB GDDR5 
Memory: HyperX HX424C15FBK4/64 DDR4 2400
SSD: Mushkin ECO3 480GB SSD MKNSSDE3480GB 
Optical Drive:LG Electronics 14x SATA Blu-ray WH14NS40 - OEM

Power Supply: CORSAIR RMx Series RM1000X 1000W   


Edited by hamluis, 06 November 2016 - 08:48 AM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 hamluis

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Posted 26 October 2016 - 11:20 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#3 Droidling

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Posted 26 October 2016 - 09:19 PM

Hope this is what you needed.

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Terry (administrator) on 26-10-2016 at 19:10:03
Running from "C:\Users\Terry\Desktop\Repair"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: MS-7885 Manufacturer: MSI

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/22/2016 06:13:58 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_64) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (10/22/2016 06:13:58 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (10/22/2016 06:07:22 AM) (Source: Microsoft-Windows-LoadPerf) (User: Crimson)
Description: Installing the performance counter strings for service .NET CLR Networking 4.0.0.0 () failed. The first DWORD in the Data section contains the error code.

Error: (10/22/2016 06:07:22 AM) (Source: Microsoft-Windows-LoadPerf) (User: Crimson)
Description: Installing the performance counter strings for service .NET Data Provider for Oracle () failed. The first DWORD in the Data section contains the error code.

Error: (10/22/2016 05:48:40 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040154, Class not registered
Operation:     Instantiating VSS server

Error: (10/22/2016 05:48:40 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered.
This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider.
The error returned from CoCreateInstance on class with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and Name IVssCoordinatorEx2 is [0x80040154, Class not registered].
Operation:     Instantiating VSS server

Error: (10/18/2016 12:05:49 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:  AddLegacyDriverFiles: Unable to back up image of binary Symantec Network Security WFP Driver.
System Error:  The system cannot find the file specified.
.
Error: (10/18/2016 12:05:49 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details: AddLegacyDriverFiles: Unable to back up image of binary Symantec Iron Driver.
System Error: The system cannot find the file specified.
.
Error: (10/18/2016 12:05:49 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details: AddLegacyDriverFiles: Unable to back up image of binary Symantec Eraser Control driver.
System Error: The system cannot find the file specified.
.
Error: (10/18/2016 12:04:09 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:  AddLegacyDriverFiles: Unable to back up image of binary Symantec Network Security WFP Driver.
System Error:  The system cannot find the file specified.
.
System errors:
=============
Error: (10/26/2016 07:03:53 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:  %%-2140993535

Error: (10/26/2016 07:03:53 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:  %%-2140993535

Error: (10/26/2016 07:03:53 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (10/26/2016 07:03:53 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Biometric and Context Agent Service service hung on starting.

Error: (10/26/2016 07:03:16 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Realtek8723AU service.

Error: (10/26/2016 07:02:31 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:59:11 PM on ‎10/‎26/‎2016 was unexpected.

Error: (10/26/2016 06:58:35 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:55:38 PM on ‎10/‎26/‎2016 was unexpected.

Error: (10/26/2016 06:55:02 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:32:00 AM on ‎10/‎26/‎2016 was unexpected.

Error: (10/26/2016 12:32:16 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Realtek8723AU service.

Error: (10/26/2016 12:14:37 AM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:  %-2140993535

Microsoft Office Sessions:
=========================
Error: (10/22/2016 06:13:58 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_64) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (10/22/2016 06:13:58 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (10/22/2016 06:07:22 AM) (Source: Microsoft-Windows-LoadPerf)(User: Crimson)
Description: .NET CLR Networking 4.0.0.02E412

Error: (10/22/2016 06:07:22 AM) (Source: Microsoft-Windows-LoadPerf)(User: Crimson)
Description: .NET Data Provider for Oracle2E412

Error: (10/22/2016 05:48:40 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80040154, Class not registered
Operation:     Instantiating VSS server

Error: (10/22/2016 05:48:40 AM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80040154, Class not registered
Operation:     Instantiating VSS server

Error: (10/18/2016 12:05:49 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:  AddLegacyDriverFiles: Unable to back up image of binary Symantec Network Security WFP Driver.
System Error:  The system cannot find the file specified.

Error: (10/18/2016 12:05:49 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:  AddLegacyDriverFiles: Unable to back up image of binary Symantec Iron Driver.
System Error:  The system cannot find the file specified.

Error: (10/18/2016 12:05:49 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:  AddLegacyDriverFiles: Unable to back up image of binary Symantec Eraser Control driver.
System Error:  The system cannot find the file specified.

Error: (10/18/2016 12:04:09 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:  AddLegacyDriverFiles: Unable to back up image of binary Symantec Network Security WFP Driver.
System Error:  The system cannot find the file specified.

=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
ACPI Driver Installer (HKLM-x32\...\553E35CD-0415-41bc-B39A-410375E88534) (Version: 2.1 - Intel Corporation)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.020.20039 - Adobe Systems Incorporated)
Adobe Flash Player 23 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 23.0.0.185 - Adobe Systems Incorporated)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 375.57 - NVIDIA Corporation) Hidden
Asmedia USB Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.16.33.1 - Asmedia Technology)
Autodesk Fusion 360 (HKCU\...\73e72ada57b7480280f7a6f4a289729f) (Version: 2.0.2377 - Autodesk, Inc.)
Brackets (HKLM-x32\...\{EF4E49D9-63EF-4BD4-BAD0-2234C79970D3}) (Version: 1.7 - brackets.io)
CAM (HKLM-x32\...\{5C042DF0-E58A-491D-9C4C-E19169BCF8D8}) (Version: 3.1.62 - NZXT)
CPUID CPU-Z MSI 1.75 (HKLM\...\CPUID CPU-Z MSI_is1) (Version: 1.75 - CPUID, Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
GIMP 2.8.16 (HKLM\...\GIMP-2_is1) (Version: 2.8.16 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 53.0.2785.143 - Google Inc.)
Google Drive (HKLM-x32\...\{459CE109-4E46-4340-92BC-054642BC3BC2}) (Version: 1.31.2873.2758 - Google, Inc.)
Google Earth (HKLM-x32\...\{2C44ABB9-8621-4EF5-AF34-0886DCDA7C21}) (Version: 7.1.7.2600 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{5f313643-63c9-4660-8dae-eb4a80196cb4}) (Version: 10.1.2.19 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.4.1186 - Intel Corporation)
Intel® Network Connections 20.7.67.0 (HKLM\...\PROSetDX) (Version: 20.7.67.0 - Intel)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 3.0.5.69 - Intel Corporation)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
MozBackup 1.5.1 (HKLM-x32\...\MozBackup) (Version:  - Pavel Cvrcek)
Mozilla Firefox 49.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 49.0.2 (x86 en-US)) (Version: 49.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 49.0.2.6136 - Mozilla)
Mozilla Thunderbird 45.4.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 45.4.0 (x86 en-US)) (Version: 45.4.0 - Mozilla)
MSI Command Center (HKLM-x32\...\{85A2564E-9ED9-448A-91E4-B9211EE58A08}_is1) (Version: 1.0.1.16 - MSI)
MSI Fast Boot (HKLM-x32\...\{0F212E7A-65EB-4668-A8D7-749026A64F8E}_is1) (Version: 1.0.1.8 - MSI)
MSI Live Update 6 (HKLM-x32\...\{4F46CF54-47D2-41F4-B230-B0954C544420}}_is1) (Version: 6.1.021 - MSI)
MSI Smart Utilities (HKLM-x32\...\{009E5DF2-3F97-480B-89DA-F2D5E672E14A}_is1) (Version: 2.0.0.11 - MSI)
MSI® Intel® Extreme Tuning Utility (HKLM-x32\...\{7c9eb269-ff57-45ff-b548-b7408d1a6f6a}) (Version: 6.1.2.121 - Intel Corporation)
MSI® Intel® Extreme Tuning Utility (HKLM-x32\...\{B527413C-069C-424A-92CB-44D9819E2F0F}) (Version: 6.1.2.121 - Intel Corporation) Hidden
NETGEAR A6100 Genie (HKLM-x32\...\{15D27BA3-6CCD-4848-8925-07EF083492AD}) (Version: 1.0.0.30 - NETGEAR) Hidden
NETGEAR A6100 Genie (HKLM-x32\...\InstallShield_{15D27BA3-6CCD-4848-8925-07EF083492AD}) (Version: 1.0.0.30 - NETGEAR)
Norton Security Suite (HKLM-x32\...\N360) (Version: 22.8.0.50 - Symantec Corporation)
NVIDIA 3D Vision Controller Driver 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 375.57 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 375.57 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.1.0.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.1.0.44 - NVIDIA Corporation)
NVIDIA Graphics Driver 375.57 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 375.57 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.17 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.17 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
NvNodejs (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvNodejs) (Version: 3.1.0.44 - NVIDIA Corporation) Hidden
NvTelemetry (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvTelemetry) (Version: 1.2.0.0 - NVIDIA Corporation) Hidden
OpenTX Companion 2.1 (HKLM-x32\...\OpenTX Companion 2.1) (Version:  - OpenTX)
Platform (HKLM-x32\...\{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.42 - VIA Technologies, Inc.) Hidden
Python 3.5.2 (Anaconda3 4.1.1 64-bit) (HKCU\...\Python 3.5.2 (Anaconda3 4.1.1 64-bit)) (Version: 4.1.1 - Continuum Analytics, Inc.)
RealFlight 7.5 R/C Simulator (HKLM-x32\...\RealFlight7Pro) (Version:  - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7910 - Realtek Semiconductor Corp.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.45.0 - SAMSUNG Electronics Co., Ltd.)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0330 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 3.1.0.44 - NVIDIA Corporation) Hidden
Tweaking.com - Windows Repair (HKLM-x32\...\Tweaking.com - Windows Repair) (Version: 3.9.13 - Tweaking.com)
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.42 - VIA Technologies, Inc.)
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0) (Version: 1.0.26.0 - LunarG, Inc.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)

========================= Memory info: ===================================
Percentage of memory in use: 10%
Total physical RAM: 65436.09 MB
Available physical RAM: 58771.89 MB
Total Virtual: 123909.27 MB
Available Virtual: 116951.02 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:228.42 GB) (Free:61.06 GB) NTFS

========================= Users: ========================================
User accounts for \\CRIMSON

Administrator            Guest                    Terry                    


**** End of log ****
 

 

Speccy Link:

http://speccy.piriform.com/results/tsen817ZWfmlUoVDw3J2IV3


Edited by hamluis, 28 October 2016 - 03:49 AM.


#4 Droidling

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Posted 27 October 2016 - 11:34 PM

Since I haven't heard anything I'm going to guess that this is not going to be a simple fix. This system is new enough that I could reinstall without loosing much. The only reason I haven't tried it is that I'm afraid that if it's an incompatible driver I might end up with the same thing again. Should I be considering a reinstall?



#5 hamluis

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Posted 28 October 2016 - 03:41 AM

Sorry...I am not online 24 hours a day, 7 days a week :).  Lack of response by me indicates nothing more than the fact that I'm either not online or I have nothing to contribute to your topic.  I will review the data submitted shortly and post any ideas which I may have.

 

Louis

 

EDIT:  Odd stats...SSD reflects less than 3 days use, accessed 238 times, Windows install dates to Aug 2016.  Is there a story behind this?

 

If you have been having problems of all sorts from the beginning...it seems to me that the thing to do is to evaluate basics like the PSU and other components.  It's not always Windows that is the problem, IME.


Edited by hamluis, 28 October 2016 - 04:06 AM.


#6 dc3

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Posted 28 October 2016 - 09:35 AM

The PAGE_FAULT_IN_NON_PAGED_AREA is indicative of a problem with your RAM.  I would suggest that you call MSI Customer Support and see if the RAM you have install is compatible with your motherboard.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Droidling

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Posted 28 October 2016 - 10:58 AM

The PAGE_FAULT_IN_NON_PAGED_AREA is indicative of a problem with your RAM.  I would suggest that you call MSI Customer Support and see if the RAM you have install is compatible with your motherboard.

The RAM I originally had was not on the MSI QVL. I just traded it in on RAM that was on the tested compatibility list for my motherboard.  I see BAD_POOL_CALLER more often than PAGE_FAULT_IN_NON_PAGED_AREA. I know that I have seen Page Fault ... since I changed the RAM. Is there anything else that could cause this error?


Edited by Droidling, 28 October 2016 - 12:05 PM.


#8 Droidling

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Posted 28 October 2016 - 11:35 AM

Sorry...I am not online 24 hours a day, 7 days a week :).  Lack of response by me indicates nothing more than the fact that I'm either not online or I have nothing to contribute to your topic.  I will review the data submitted shortly and post any ideas which I may have.

 

Louis

 

EDIT:  Odd stats...SSD reflects less than 3 days use, accessed 238 times, Windows install dates to Aug 2016.  Is there a story behind this?

 

If you have been having problems of all sorts from the beginning...it seems to me that the thing to do is to evaluate basics like the PSU and other components.  It's not always Windows that is the problem, IME.

 

I didn't want to rush you. I just thought I should put out the option, of a reinstall, in case this was sucking up a lot of your time.

 

The SSD is in a hot swap bay. When I was on the Phone with MSI Tech support they asked me to disconnect it and try to boot from the install disk. I wouldn't think that would reset the drive usage stats, unless there is something wrong with the drive. Other than that I can't think of any reason it might be so low. I noticed yesterday that Newegg had that SSD on sale. I could get another one and try it out.   

 

I've spent a lot of time chasing possible hardware issues. I was mostly looking at why it was taking so long to get to the BIOS, and thinking the failue to boot was related. MSI is about ready to try a MB swap. No one has asked me to try to check the power supply. I have electronics test equipment available (DMM, non-contact AC/DC current meter, O-Scope, etc.). I'm just not sure what I should be testing.


Edited by Droidling, 28 October 2016 - 11:36 AM.


#9 dc3

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Posted 28 October 2016 - 01:39 PM

You can check the rail voltage to see if they are within normal tolerances.

 

The three voltage you should check are as follow.

 

Yellow +12VDC
Red +5VDC
Orange +3.3VDC

 

Readings should not have variances larger than +/- five percent.  

Maximum.........Minimum
12.6V.................11.4V
5.25V.................4.75V
3.47V.................3.14V

 

Just for kicks and grins, how about running Memtest86 to see if there is a problem with any of these modules.

 

1)  Please download the Memtest86 Pre-Compiled Bootable ISO file.

2)  Unzip the downloaded memtest86 file.  You will need a program like 7-Zip to unzip this file.

3) Intructions for using the 7-Zip can be see in the video below.



4)  Inside, you will find the memtest86 file.

5)  Place a blank CD or DVD in the tray of your optical drive and close the tray.

6)  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.

7)  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.

8)  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.

burndiskimage1_zpsb502b181.png

9)  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.

burndiskimage2_zps17a9d6ff.png

10)  After the image has completed being burned click on Close.


11) Once the CD is created, boot from it, and memtest will automatically start to run.  

Please note:  It may be neccessary to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order and the hdd second.

Each pass consists of 8 tests, it is suggested that you run at least 7 passes, this will take several hours, you may find it simpler to let it run overnight.  The longer you run the passes the more comprehensive the results will be.

If you are running multiple modules and have a failure, remove all but one module and test it separately, continue this with each module till you find the one that failed.  

When you discern that a module is good, use it to test each slot to be sure there isn't a problem with one of them.

When the test is complete a display similar to the one below will appear.  Note the locations of the Pass and Errors, any Error is indicative of a failed module.

memtest1_zps7be717f5.png
 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Droidling

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Posted 28 October 2016 - 07:37 PM

All the wires on this power supply are black. I can look up the standard ATX Pin Outs, but it is not too accessible where it is right now. I think I'm going to order a PSU tester (Rexus PST-3).  This comes up often enough for me to make it worth $25. I believe it puts a load on the supply which is better than just testing open circuit voltage. I have at least 3 PSU in my garage that I really should get around to testing so I can either toss them or use them. I'm doing the Memtest86 run first. By the time it gets to pass 7 the PSU tester may have arrived. With 64 GB of RAM it takes a while. I looked after 3 hours and it was about half way through pass 0.



#11 Droidling

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Posted 31 October 2016 - 10:14 PM

78 hours and still working on pass 7 with no errors. The power supply tester came in today, It should finish pass 7 tonight. I may as well let it run till I get off work tomorrow. Maybe even get through pass 8. I'll let you know the results of the power supply test then. 



#12 Droidling

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Posted 01 November 2016 - 10:56 PM

Bingo! A bad PSU. I'm quiet happy I got the PSU tester. I looked at +5V and +12V by probing a loose 4 pin connector while it was running the memory test. It seemed fine. Apparently there are two +12V supplies for the main board. The tester showed +12V2 as L.L I'm assuming that means Low Level. I've read that these things only read a voltage to about 10% off of nominal. I can test it further when I take it out for the return. 

 

BTW Memtest86+ got through 8 passes without an error.  

 

I'm not to sure that this will stop the BSOD errors, but I am pretty confident that this is why the thing doesn't always boot.

 

Thank You for your help!!! I'll let you know what happens once I get the a PSU installed. 



#13 dc3

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Posted 02 November 2016 - 08:50 AM

Let us know how this turns out.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Droidling

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Posted 05 November 2016 - 09:46 PM

It appears it was operator error. This PSU tester didn't exactly come with an extensive manual. After looking up the pin outs and checking a few videos I realized, I just didn't have it hooked up correctly. Now everything checks out. It's actually bad news, since a power supply would have been really easy to fix.

 

What should I check now?

 

BTW: I picked up a 256GB NVM Express drive, and a new Mushkin ECO3 480GB on sale recently. So If any one thinks it is the SSD I'm set.  


Edited by Droidling, 05 November 2016 - 10:17 PM.


#15 Droidling

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Posted 22 November 2016 - 11:37 PM

I don't know if any one is still interested. I just thought I should say what the final result was. I finally decided to install the new NVMe drive and do a clean OS install. It worked fine until I installed RealFlight RC flight simulator. This program comes with a dedicated controller that acts as a dongle to activate the software. It turns out that any time the controller is plugged in the computer will only boot on about 1 of 10 attempts. 


Edited by Droidling, 22 November 2016 - 11:37 PM.





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