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Bsod after restart but sometimes restart ok


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#1 Rodzila

Rodzila

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Posted 25 October 2016 - 07:28 PM

Hello I have been having bsod recently and i wanted your help identifying the problem.

The error I am getting is BAD_POOL_CALLER and the files marked are ntoskrnl.exe+14f4d0 and  ksthunk.sys.

 

my specs are:

HP optiplex 3020

Intel core i5 4590

8 gb ram

windows 10 64 bit

Amd Radeon R7 200 series

 

my latest dump file is attached bellow.

Thanks.

 

 

 

Attached Files


Edited by Rodzila, 25 October 2016 - 07:38 PM.


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#2 usasma

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Posted 28 October 2016 - 05:26 AM

The dump file blames debutfilterx64.sys - a driver for your Debut video capture program.
Please uninstall it to test and see if that is the cause.

 

If not, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Then also please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.
 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Tue Oct 25 20:07:59.190 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\full dump.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16644.amd64fre.th1.160104-1507
System Uptime:0 days 0:00:14.825
*** WARNING: Unable to verify timestamp for debutfilterx64.sys
*** ERROR: Module load completed but symbols could not be loaded for debutfilterx64.sys
Probably caused by :debutfilterx64.sys ( debutfilterx64+2326 )
BugCheck C2, {7, 1254, 5040100, ffffc00097ee4010}
BugCheck Info: BAD_POOL_CALLER (c2)
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001254, Pool tag value from the pool header
Arg3: 0000000005040100, Contents of the first 4 bytes of the pool header
Arg4: ffffc00097ee4010, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7_SriV
PROCESS_NAME:  RAVBg64.exe
FAILURE_BUCKET_ID: 0xc2_7_SriV_debutfilterx64!unknown_function
CPUID:        "Intel® Core™ i5-4590 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3292
  BIOS Version                  A10
  BIOS Release Date             11/05/2015
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 3020
  Baseboard Product             040DDP
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Oct 25 20:07:59.190 2016 (UTC - 4:00)**************************
epfwwfpr.sys                Fri Feb  6 08:07:04 2009 (498C35F8)
eamon.sys                   Fri Feb  6 08:14:25 2009 (498C37B1)
ehdrv.sys                   Fri Feb  6 08:15:07 2009 (498C37DB)
pwdrvio.sys                 Mon Jun 15 21:43:45 2009 (4A36F8D1)
jaksta_va.sys               Wed Apr 11 05:29:19 2012 (4F854EEF)
npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
VClone.sys                  Sat May  3 12:53:40 2014 (53651F14)
debutfilterx64.sys          Mon Jul 14 19:13:58 2014 (53C46436)
iwdbus.sys                  Fri Oct  3 20:31:12 2014 (542F3FD0)
ElbyCDIO.sys                Wed Dec 17 18:30:51 2014 (5492122B)
b57nd60a.sys                Thu Apr  9 23:37:46 2015 (5527458A)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
droidcamvideo.sys           Sun May 24 01:01:12 2015 (55615B18)
droidcam.sys                Sun May 24 01:01:14 2015 (55615B1A)
file_tracker.sys            Tue Jun 30 14:31:05 2015 (5592E069)
fltsrv.sys                  Fri Jul  3 06:40:14 2015 (5596668E)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
TeeDriverW8x64.sys          Tue Jul 28 13:35:42 2015 (55B7BD6E)
tib.sys                     Mon Aug 10 10:06:34 2015 (55C8AFEA)
tib_mounter.sys             Mon Aug 10 11:29:28 2015 (55C8C358)
snapman.sys                 Tue Aug 11 18:50:52 2015 (55CA7C4C)
RTDVHD64.sys                Tue Sep 22 08:53:09 2015 (56014F35)
AtihdWT6.sys                Sun Jul 24 15:51:39 2016 (57951C4B)
atikmpag.sys                Fri Sep 16 14:50:37 2016 (57DC3EFD)
atikmdag.sys                Fri Sep 16 15:12:45 2016 (57DC442D)


http://www.carrona.org/drivers/driver.php?id=epfwwfpr.sys
http://www.carrona.org/drivers/driver.php?id=eamon.sys
http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
http://www.carrona.org/drivers/driver.php?id=pwdrvio.sys
jaksta_va.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=VClone.sys
http://www.carrona.org/drivers/driver.php?id=debutfilterx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
http://www.carrona.org/drivers/driver.php?id=b57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=droidcamvideo.sys
http://www.carrona.org/drivers/driver.php?id=droidcam.sys
http://www.carrona.org/drivers/driver.php?id=file_tracker.sys
http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=tib.sys
http://www.carrona.org/drivers/driver.php?id=tib_mounter.sys
http://www.carrona.org/drivers/driver.php?id=snapman.sys
http://www.carrona.org/drivers/driver.php?id=RTDVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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