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Frequent BSODs Alienware 18


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#1 skeptic008

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Posted 25 October 2016 - 10:52 AM

My Alienware 18 was my backup computer until my primary computer died.  I used it as a backup especially since it seemed prone to random crashes and now that I'm using it, I have experienced many unexpected crashes!  I use this computer primarily for gaming (Warcraft). To my knowledge the crashes have only occurred during gaming.

 

Win 10 is up-to-date as are all of my drivers. I don't know what else to check.
Purchased: Sep 27, 2013
Here are some specs (if it helps):
Processor: Intel Core i7-4930MX CPU @ 3.00 GHz 3.10 GHz
Installed memory (RAM): 32.0 GB (31.8 GB usable)
System type: 64-bit Operating System, x64-based processor

 

Although this info from "WhoCrashed" is probably redundant with the attached files I thought I'd include it just in case it helps.

On Wed 10/19/2016 21:40:59 GMT your computer crashed

crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: Unknown (0xFFFFF8023D66A37B)
Bugcheck code: 0xBE (0xFFFFF8023D66A37B, 0x8435A6121, 0xFFFFF80073B4B530, 0xA)
Error: ATTEMPTED_WRITE_TO_READONLY_MEMORY
Bug check description: This is issued if a driver attempts to write to a read-only memory segment.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error.
Google query: ATTEMPTED_WRITE_TO_READONLY_MEMORY

On Tue 10/18/2016 22:33:14 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\101816-24953-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A2C0)
Bugcheck code: 0x139 (0x3, 0xFFFFBD000C66B7F0, 0xFFFFBD000C66B748, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

On Sat 10/15/2016 06:50:46 GMT your computer crashed

crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: Unknown (0xFFFF8701D05E3790) 
Bugcheck code: 0x139 (0x3, 0xFFFF8701D05E3790, 0xFFFF8701D05E36E8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
Bug check description: The kernel has detected the corruption of a critical data structure.
A third party driver was identified as the probable root cause of this system error. 
Google query: KERNEL_SECURITY_CHECK_FAILURE

 

On Wed 10/12/2016 00:26:45 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\101116-25906-01.dmp
This was probably caused by the following module: hal.dll (0xFFFFF8015220E389)
Bugcheck code: 0xA (0x3C, 0xD, 0x0, 0xFFFFF8015220E389)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Fri 10/7/2016 17:22:27 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\100716-23734-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xD5FF2)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8027B159FF2, 0xFFFFAC80DD5B43C8, 0xFFFFAC80DD5B3BF0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
 

Thanks in advance for your assistance.

 

 


 

 

 

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#2 usasma

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Posted 28 October 2016 - 05:04 AM

Your UEFI/BIOS (version A02) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This looks a bit like a hardware problem, but it's a bit too early to tell (with only 3 memory dumps).

Here's my canned speech about these sort of diagnostic assessments:

 

Out of X memory dumps there were X different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please complete ALL of the them and let us know the results.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Tue Oct 18 18:33:14.181 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101816-24953-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 9:43:10.976
Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
BugCheck 139, {3, ffffbd000c66b7f0, ffffbd000c66b748, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffbd000c66b7f0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffbd000c66b748, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
CPUID:        "Intel® Core™ i7-4930MX CPU @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 3193
 
Processor may be overclocked!
Expected Frequency:   3000
Actual Frequency:     3193
Overclock Ratio:      1.06433
 
  BIOS Version                  A02
  BIOS Release Date             07/15/2013
  Manufacturer                  Alienware
  Product Name                  Alienware 18
  Baseboard Product             01W2J2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 11 20:26:45.348 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101116-25906-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 1:19:25.143
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck A, {3c, d, 0, fffff8015220e389}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 000000000000003c, memory referenced
Arg2: 000000000000000d, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8015220e389, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct  7 13:22:27.450 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100716-23734-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.206.amd64fre.rs1_release.160915-0644
System Uptime:0 days 13:48:24.245
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+12 )
BugCheck 1000007E, {ffffffffc0000005, fffff8027b159ff2, ffffac80dd5b43c8, ffffac80dd5b3bf0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8027b159ff2, The address that the exception occurred at
Arg3: ffffac80dd5b43c8, Exception Record Address
Arg4: ffffac80dd5b3bf0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_nt!KxWaitForLockOwnerShipWithIrql
CPUID:        "Intel® Core™ i7-4930MX CPU @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 3193
 
Processor may be overclocked!
Expected Frequency:   3000
Actual Frequency:     3193
Overclock Ratio:      1.06433
 
  BIOS Version                  A02
  BIOS Release Date             07/15/2013
  Manufacturer                  Alienware
  Product Name                  Alienware 18
  Baseboard Product             01W2J2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Oct 18 18:33:14.181 2016 (UTC - 4:00)**************************
CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
RtsPStor.sys                Thu Mar 29 03:09:33 2012 (4F740AAD)
stdcfltn.sys                Fri Jul 13 19:30:14 2012 (5000AF86)
DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)
bdfwfpf.sys                 Mon Oct 29 08:23:28 2012 (508E7540)
iaStorA.sys                 Fri Apr  5 19:45:31 2013 (515F621B)
SynTP.sys                   Mon Apr  8 02:04:17 2013 (51625DE1)
Smb_driver_Intel.sys        Mon Apr  8 02:06:07 2013 (51625E4F)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
DptfDevDisplay.sys          Mon Sep 15 13:26:18 2014 (5417213A)
DptfDevDram.sys             Mon Sep 15 13:26:21 2014 (5417213D)
DptfDevProc.sys             Mon Sep 15 13:26:25 2014 (54172141)
DptfManager.sys             Mon Sep 15 13:26:27 2014 (54172143)
kiox_ff_driver.sys          Thu Oct  9 20:38:55 2014 (54372A9F)
bcmwl63a.sys                Fri Oct 31 15:18:04 2014 (5453E06C)
bdfndisf6.sys               Mon Dec 15 09:59:47 2014 (548EF763)
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
bcbtums.sys                 Mon Mar 23 17:31:26 2015 (5510862E)
LGVirHid.sys                Fri Apr 24 17:20:53 2015 (553AB3B5)
LGJoyXlCore.sys             Fri Apr 24 17:20:57 2015 (553AB3B9)
LGBusEnum.sys               Fri Apr 24 17:21:00 2015 (553AB3BC)
gzflt.sys                   Wed Apr 29 07:32:17 2015 (5540C141)
trufos.sys                  Mon May 11 04:26:27 2015 (555067B3)
rzpnk.sys                   Thu May 28 15:22:11 2015 (55676AE3)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
rzpmgrk.sys                 Thu Jun 11 22:57:21 2015 (557A4A91)
RTKVHD64.sys                Wed Jun 24 06:04:57 2015 (558A80C9)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
e22w10x64.sys               Tue Jul 28 15:16:28 2015 (55B7D50C)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
avc3.sys                    Tue Jan 19 08:52:34 2016 (569E3FA2)
avckf.sys                   Tue Jan 19 08:55:54 2016 (569E406A)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
nvlddmkm.sys                Mon Aug  1 08:00:42 2016 (579F39EA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 11 20:26:45.348 2016 (UTC - 4:00)**************************
e22w8x64.sys                Wed Mar 20 17:24:01 2013 (514A28F1)
DptfDevPch.sys              Mon Sep 15 13:26:22 2014 (5417213E)
MegaSas2i.sys               Fri Jul 22 17:36:46 2016 (579291EE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct  7 13:22:27.450 2016 (UTC - 4:00)**************************
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)


http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevDisplay.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys
http://www.carrona.org/drivers/driver.php?id=DptfManager.sys
http://www.carrona.org/drivers/driver.php?id=kiox_ff_driver.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
e22w10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=avckf.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys
MegaSas2i.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 skeptic008

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Posted 28 October 2016 - 07:18 PM

thank you so much, usasma, for your in-depth analysis. wow! i'm overwhelmed at the time it must have taken you to put all of this info together. i'll provide an update asap.

#4 skeptic008

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Posted 30 October 2016 - 04:26 PM

Update: Well I didn't get very far.  Before I could follow through with the info in your post, when I powered up my computer the following blue screen greeted me:

 

Recovery

Your PC/Device needs to be repaired

The Boot Configuration Data file doesn't contain valid information for an operating system.

 

File: \BCD

Error code: 0xc0000098

 

You'll need to use recovery tools.  If you didn't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

 

I didn't make a recovery disc since I updated to Win 10 : (

 

I'm hunting for my misplaced Win 8 recovery discs.  Fun times!



#5 usasma

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Posted 01 November 2016 - 06:30 AM

You've got a lot of options here:

- Dell often provides a link to downloadable recovery media on the support page for your model.  I just did this for my wife's W10 Dell laptop yesterday.

- You can contact Dell for recovery media.  I have a old page here for US users to help with ordering them:  http://www.carrona.org/recdisc.html#dell

- You can download a copy of W10 from here using the Media Creation Tool:  https://www.microsoft.com/en-us/software-download/windows10

This will install W10, but will not provide any of the Dell/Alienware stuff that came on the system

You can download a lot of the software/drivers from the Dell Support page for your model, and then there's a Dell downloads page that contains the rest of the software (but I'm not familiar with that).

 

But, you may first want to ask in the W10 forums for some help with repairing the BCD on your system


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 skeptic008

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Posted 01 November 2016 - 07:51 AM

Thanks again for pointing me in the right direction. I had no idea how to proceed. Now at least i have a way forward (i guess the sledge hammer wasn't my best first option afterall :)




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