Pllease...this is not your topic. Information posted is intended for the OP, as he tries to resolve his issues.
Wow! Really? The whole point of this forum is to ask for help if you need it - what does it matter where the help comes from?
To be honest, if this issue had been answered properly in the first place instead of just sweeping it under the carpet and saying "your only recourse is to report it to Microsoft and hope they will fix it soon", I wouldn't have felt the need to help Bewley as clearly no one else was going to bother! It's funny how this thread has been quiet since 21st April with no real solution to the problem but as soon as I comment, you're all over it.
If My 27 years of technician experience isn't needed, lots of luck. I'm more than happy to go where my help is appreciated and I won't be told off for helping others!
Have a good day.