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Cannot install malware bytes on windows 10 pc


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4 replies to this topic

#1 provlima

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Posted 24 October 2016 - 08:30 PM

I cannot install Malware Bytes on my pc

 

Have downloaded mbam setup and when I double click installer it would not execute

I then opened the installer as administrator and when I double clicked a window appeared with the message

 

 

“Select Setup Language to use during the installation”  with a never ending spinning blue circle in the window I cannot proced further

 

Malware Bytes customer support advised me to turn off  widows defender I did and still could not install

 

They then instructed me to use the FARBAR recovery tool and send them the results and they could not detect any problems in the reports

 

I have always like the malware bytes software but I am at a dead end and cannot solve the install problem.

 

Any suggestions on what the problem might be or  an alternate to  malware bytes software?

 

Thanks for your help


Edited by NickAu, 24 October 2016 - 09:43 PM.
Moved to a more appropriate section.


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#2 opera

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Posted 25 October 2016 - 12:49 AM

Did they ask you to run the MBAM clean tool?

 

https://support.malwarebytes.com/customer/portal/articles/1835311-how-do-i-uninstall-malwarebytes-anti-malware-?b_id=6438



#3 MoxieMomma

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Posted 25 October 2016 - 02:24 AM

Hi, @ provlima:
 
It looks as if you have an open, working topic with the forum Root Admin at the Malwarebytes forum:

Help! Cannot install malware bytes after I download mbam installer
 
You also have 2 identical posts at another forum:
Install MalwareBytes stuck at Select Setup Language spinning circle
Cannot install Malwarebytes on my PC
 
It can be confusing, inefficient and even counter-productive to work on the same problem simultaneously in multiple venues. The helper at one location cannot know what the helper at another location has suggested, what steps have been tried, or what changes may have been made to the system. "Too many cooks..."

I respectfully suggest working in one place or the other, either here or there.
My personal suggestion would be to continue working with @AdvancedSetup at the MBAM forum.

If you do wish to continue to work here, instead, it would help us to better help you if you could please provide some basic diagnostic information about the system. To do that, please download HERE and save to your desktop the version of FRST for your architecture. Temporarily pause your AV to run the tool. Then, please attach BOTH logs (FRST.txt and Addition.txt) to your next reply here. Please be sure to re-enable your AV after running the tool. Also, please notify @AdvancedSetup in your other thread at MBAM forum, so that he can close your topic there in order to better assist other users.

Thanks,
MM



#4 AdvancedSetup

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Posted 25 October 2016 - 02:47 AM

Hello provlima,

 

I am already assisting you on the Malwarebytes forum I do believe. You originally had an issue with a PC desktop computer. You say that is now working, so I've asked for the FRST logs from your Laptop which you claim now has the same issue.

 

As MoxieMomma has said - it's best that you stay with one source for diagnostic and repair. Obtaining assistance from different locations at the same time is going to cause issues between instructions and make it harder to correct the system.

 

Thank you

 

Ron Lewis

Forum Community Manager at Malwarebytes

 



#5 quietman7

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Posted 25 October 2016 - 08:45 AM

Since you are already receiving assistance from AdvancedSetup, this topic is closed to avoid confusion.

Should you have any questions, send me a PM.

The BC Staff.


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