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ASUS Freezes at F2 / Del screen on startup


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#1 doerrain

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Posted 24 October 2016 - 12:48 AM

This has happened to 4 different computers that I have encountered in the last 10 months.

 

One was a Windows 7 computer, the others Windows 10

 

They all have ASUS mobo and freeze at the ASUS F2/Del screen on startup

 

If I remove the hard drive, the system boots to BIOS ok

If I put the hard drive in a system that was working fine, the F2/Del freeze issue happens

If I put a known good hard drive in the system with the freeze issue, it starts fine

 

I have tried the CMOS battery reset

I replaced the mobo on one system

I tested different RAM on one system

No success

 

If I connect the hard drive to another computer using a USB enclosure, it is readable and I can copy files; just won't boot

 

Thinking maybe the Windows is corrupt or has some weird virus. Any suggestions to try to fix without having to reformat and reinstall Windows and programs?

 

Thanks!



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#2 usasma

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Posted 25 October 2016 - 05:15 AM

AFAIK, these symptoms show a bad hard drive.

It's interesting (and unusual) for it to happen with 4 different computers - although we do see this fairly regularly at work (I work in a PC shop).

 

In short, if the system works fine with a new hard drive - then you've identified the problem (the old hard drive)

My questions would revolve around why these systems are going through hard drives - what's causing them to fail?

But as for that, I don't have enough experience with failing systems of this sort to even hazard a guess.

 

I would suggest making an image of the "bad" hard drive and see if you can image it to a new hard drive and see if the system works that way.

That way you wont' have to reinstall Windows - but will have the Windows installation on a new hard drive.

Be careful doing this, as you can also image bad sectors - which can have unexpected results when you try to access those sectors (be it data, OS components, or other programs/drivers).

Good luck!


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#3 doerrain

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Posted 25 October 2016 - 08:57 AM

Thanks! I have tried imaging to a different but similar new drive and the new drive froze at F2/Del. I have also reformatted one of them, reinstalled Windows and programs, copied data back, and it had no further issues. Maybe reformatting is able to skip over any problem areas or the problem is some sort of Windows corruption. An interesting challenge.






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