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Help! Blue screen.


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#1 Vupa

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Posted 23 October 2016 - 12:45 PM

I recieved the blue screen for the first time last night. I rebooted my laptop and it returned to normal.

This morning, I started having more problems. Sometimes I am completely unable to start my laptop, but when it does start, I usually get the blue screen after 15 minutes. I am using safe mode right now and it seems to be working okay. But here is some extra information that may be useful:

 

-When booting in safemode, it freezes for a little bit on CLASSPNP.sys

-svchost is taking up a lot of memory in the task manager 

-When I try to start by antivirus [Norton], I am unable to start it 

-It takes longer than usual to connect to the internet

 


Edited by Vupa, 23 October 2016 - 12:50 PM.


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#2 Vupa

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Posted 23 October 2016 - 12:50 PM

task manager and blue screen:

Attached Files



#3 FearOfMalwares

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Posted 24 October 2016 - 04:17 AM

Looks like your storage is full. Clean it with CCleaner. Or may a virus causing it. You can scan your computer with Popular Anti-Virus Programs. If it doesn't work with this 2 things i said... or you may try startup repair..



#4 usasma

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Posted 24 October 2016 - 05:15 AM

The BSOD screen points to a Norton driver.

1)  Check to ensure that you aren't infected:

Could you be infected?  It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

If sure that you're not infected, then uninstall Norton and see if that stops the BSOD's

Use a free antivirus while testing (to keep protected).

If you determine it was the Norton, you can then uninstall the free antivirus and try a fresh copy of Norton to see if it works well that way.

 

Beyond that, Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


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