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Windows keeps crashing


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#1 efhunter

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Posted 23 October 2016 - 05:18 AM

I decided to reinstall windows 7 32 bit since it was long overdue and my son managed to mess up the windows. I have had the fresh install of windows on there for a few days now and it is having ridiculous problems.  It is rebooting pretty frequently out of the blue.  I'm semi- computer literate so  I dug through the event logs and tried to find the problem, but it's above my head.  There were a few things that I kept seeing.

 

Corrected hardware error occurred

Component: AMD Northbridge

Error type:28

Process ID:0

Log Name:System

Source:Whea Logger

Event ID:21

 

Seems to be what shows up with every reboot.  And I call BS on corrected error, that clearly does not mean that anything was corrected.  I can't fathom that it could possibly be an actual hardware failure considering we had no problems the day before reinstalling windows 7.  Literally the only thing that has changed here is windows.  I have searched a couple dozen google results and they are all full of idiots answering questions they don't know the answers to so here I am. 

 

I pulled up the motherboard website and downloaded all of the available files. It's the Biostar TA790GXE 128M if that matters.  On a side note, the memory seems to be running balls to the walls also since I reinstalled. I pull up the performance monitor and it keeps showing the resources just maxed out.  This computer never had problems lagging out or sucking all the memory and cpu doing the things that cause it now.  Normally the reboots happen while downloading or playing WoW (pretty resource heavy).  During the windows updates, it crashed repeatedly and I kept having to download only a few at a time hoping to get done before the next random reboot. Now I have all the available updates for windows and that didn't help one bit.  I think that about sums up all the info I have available. Someone please save me from setting fire to this thing.

 



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#2 hamluis

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Posted 23 October 2016 - 07:56 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#3 dc3

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Posted 23 October 2016 - 08:50 AM

This motherboard was first released in 2009.  That would make the components installed in this computer as old as seven years.  There are components which are effected by age, electrolytic capacitors being one of these.  The most important components effected by this are the motherboard and the PSU.  Capacitors are used to regulate voltage.  In a PSU there are much larger caps which when they start to break down will cause the PSU to lose power (Watts).

 

The hdd is a electromechanical device.  This has moving parts which wear with time.

 

Because this is occurring after a fresh installation of Windows 7 I would want to take a look at the health of the hdd.  For this I'm going to suggest running SeaTools for Windows to determine the health of the hdd.

 

Please download and run SeatTools for Windows.

Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.

Once the installation begins you will see an image similar to the one below.

seagate3_zps1fa1f71c.jpg

1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.

2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.  This should be the drive that has the operating system installed on it, this is usually C: drive.

3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test

4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.

 seatools4_zpsd7balf76.png

5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.

6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.


You can inspect the motherboard for bad caps.  These usually will have bulging tops of the caps and may be leaking as well.  You see an example of bulging caps in the image below.

 

capacitors_zpstkzd79yr.png

 

To check the PSU you would need to use a multimeter with a DC Volt scale to read the railvoltages, +3.3V, +5V, +12V.  If you have a meter but need further instructions I can provide you with this as well.


Edited by dc3, 23 October 2016 - 08:54 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 efhunter

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Posted 23 October 2016 - 12:42 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Beth (administrator) on 23-10-2016 at 10:34:42
Running from "C:\Users\Beth\Desktop\Bleeping Fixes"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Model: TA790GX 128M Manufacturer: BIOSTAR Group
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/23/2016 03:07:27 AM) (Source: Application Hang) (User: )
Description: The program Wow.exe version 7.0.3.22810 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 538

Start Time: 01d22d073a2f6f58

Termination Time: 329

Application Path: C:\Program Files\World of Warcraft\Wow.exe

Report Id:

Error: (10/22/2016 12:07:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/22/2016 11:56:05 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/22/2016 08:57:51 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/22/2016 05:38:47 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/22/2016 05:28:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/21/2016 06:39:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/21/2016 04:49:41 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/20/2016 03:31:20 PM) (Source: Application Hang) (User: )
Description: The program Wow.exe version 7.0.3.22810 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1238

Start Time: 01d22b2023cfdd62

Termination Time: 328

Application Path: C:\Program Files\World of Warcraft\Wow.exe

Report Id:

Error: (10/20/2016 02:58:09 AM) (Source: Application Hang) (User: )
Description: The program Wow.exe version 7.0.3.22810 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: ff4

Start Time: 01d22ab483c7be50

Termination Time: 478

Application Path: C:\Program Files\World of Warcraft\Wow.exe

Report Id:


System errors:
=============
Error: (10/22/2016 12:06:03 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (10/22/2016 12:05:46 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:04:13 PM on ‎10/‎22/‎2016 was unexpected.

Error: (10/22/2016 11:55:03 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (10/22/2016 11:54:35 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:52:58 AM on ‎10/‎22/‎2016 was unexpected.

Error: (10/22/2016 08:56:25 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (10/22/2016 05:37:33 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (10/22/2016 05:37:14 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:35:31 AM on ‎10/‎22/‎2016 was unexpected.

Error: (10/22/2016 05:27:05 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (10/22/2016 05:26:47 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:25:31 AM on ‎10/‎22/‎2016 was unexpected.

Error: (10/21/2016 06:37:56 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom


Microsoft Office Sessions:
=========================
Error: (10/23/2016 03:07:27 AM) (Source: Application Hang)(User: )
Description: Wow.exe7.0.3.2281053801d22d073a2f6f58329C:\Program Files\World of Warcraft\Wow.exe

Error: (10/22/2016 12:07:25 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/22/2016 11:56:05 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/22/2016 08:57:51 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/22/2016 05:38:47 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/22/2016 05:28:22 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/21/2016 06:39:04 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/21/2016 04:49:41 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/20/2016 03:31:20 PM) (Source: Application Hang)(User: )
Description: Wow.exe7.0.3.22810123801d22b2023cfdd62328C:\Program Files\World of Warcraft\Wow.exe

Error: (10/20/2016 02:58:09 AM) (Source: Application Hang)(User: )
Description: Wow.exe7.0.3.22810ff401d22ab483c7be50478C:\Program Files\World of Warcraft\Wow.exe


=========================== Installed Programs ============================

AMD Install Manager (HKLM\...\AMD Catalyst Install Manager) (Version: 5.00 - Advanced Micro Devices, Inc.)
Battle.net (HKLM\...\Battle.net) (Version:  - Blizzard Entertainment)
Catalyst Control Center Next Localization BR (HKLM\...\{B860B1B3-06E0-1353-B81D-21B6AC15658F}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{636BBCD8-5158-8845-8534-D5E49143176B}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{6D95DD06-4C83-97E8-B749-B4E0D522C27D}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{054F7847-AAA7-013B-C40A-F3D882E5BFCF}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{598D9AEA-A093-898A-2B58-BBED464AAFA5}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{51A4EA07-97E7-D217-6105-4C542BC1DB5D}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{4E0E934E-E9B0-CFE6-931C-60ADDD186B86}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{B95C8858-48C4-8AB0-0EF6-756AA50CC787}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{70AB07B5-42FB-FECE-0397-17563BB16903}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{5137DE3D-E7E1-90CB-F075-B74FF4CB84EA}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{1F79248C-AF3B-6A73-0251-9DEF99792A05}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{D05AD603-2BA1-60B1-1310-F8EAF1A7968F}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{E3047EAC-35FE-8D28-49EF-556CA48B73C2}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{20229A48-1A7F-9221-F4FB-7B3B4B9109C0}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{3F1C2A6E-0666-5D1D-8B0C-92F2AEDAF4FB}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{DD733BFF-6549-44A8-4CBB-69041E62B9BF}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{48135F3B-F2C8-2A7A-4E42-23B4DDC997EA}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{501459C0-D685-981C-BB40-A7FA7333E609}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{D691066C-D56F-8968-FF7E-5C6101C89B71}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{620C30DB-5DEB-14CF-1247-27BEFE876222}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{D8ABDE8D-B68E-BAF0-4083-9299BB9EB9D2}) (Version: 2016.0226.1531.27895 - Advanced Micro Devices, Inc.) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.10.205.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Mozilla Firefox 49.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 49.0.1 (x86 en-US)) (Version: 49.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 49.0.1 - Mozilla)
RangeMax Wireless-N USB Adapter WN111v2 (HKLM\...\InstallShield_{1C0E9C6B-D4D5-4D3C-8A10-F10A3E7BEEA5}) (Version: 3.0.0.5 - NETGEAR)
Windows Driver Package - SteelSeries (HidUsb) HIDClass  (06/09/2010 1.0.2.0) (HKLM\...\6A3CFD839FDEA2C215AF8287AF742F7261E96BB0) (Version: 06/09/2010 1.0.2.0 - SteelSeries)
WN111v2 (HKLM\...\{1C0E9C6B-D4D5-4D3C-8A10-F10A3E7BEEA5}) (Version: 3.0.0.5 - NETGEAR) Hidden
World of Warcraft (HKLM\...\World of Warcraft) (Version:  - Blizzard Entertainment)
World of Warcraft® MMO Gaming Mouse: Legendary Edition (HKLM\...\{AA909E80-DC40-4AF0-A693-376F9F1C8582}) (Version: 1.01.0015 - SteelSeries)

========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 3327.3 MB
Available physical RAM: 1641.51 MB
Total Virtual: 6652.93 MB
Available Virtual: 4686.22 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:298.09 GB) (Free:138.86 GB) NTFS
3 Drive d: (Television) (Fixed) (Total:2794.39 GB) (Free:128.75 GB) NTFS

========================= Users: ========================================

User accounts for \\MEDIABOX

Administrator            Beth                     Guest                    


**** End of log ****

 

 

http://speccy.piriform.com/results/Swl8OdWbxIPd1R7bdrKFP1E
 



#5 efhunter

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Posted 23 October 2016 - 12:53 PM

I have clicked to run the long generic test with seatools twice now, but it does a short test anyway.

 

--------------- SeaTools for Windows v1.4.0.4 ---------------
10/23/2016 10:47:23 AM
Model Number: ST3320620AS
Serial Number: 5RV013PK
Firmware Revision: 3.AAJ
Short Generic - Started 10/23/2016 10:47:23 AM
Short Generic - Pass 10/23/2016 10:48:48 AM
Short Generic - Started 10/23/2016 10:49:20 AM
 






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