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PLZ HLP: Multiple Com Surrogates running/Computer functionality diminished

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#1 UbiquitousPulse


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Posted 22 October 2016 - 12:37 AM

So, I started having issues today with my computer. I was in GoToMeeting when all of the sudden my video and audio started messing up. My screen started flickering, and flashing green. Everything would come back on for a few moments, then a "lag/pause/freeze" would happen, flash green, and come back on. 


I've updated all video drivers/audio drivers/all drivers period.


My mic suddenly stopped working and messing with all the setting I cannot find the problem. 


While in Google Chrome the screen starts to get fuzzy all of the sudden, like page is having trouble loading in spots. The "lag/pause/freeze" is now happening while just on normal web pages. Doesn't even have to be with use of camera, although the camera does "set off" this process immediately. 


I finally noticed multiple com surrogates running and disappearing in task manager. (Not the *32 kind) Just normal com surrogates. I feel like it has something to with this freezing my comp is doing. 

I've run multiple malware/virus scans. (Webroot/Super Anti-Spyware/Malware-Bytes) None of them have found anything. 


Please Help, seems like symptoms are getting worse the more I use the computer. 

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#2 buddy215


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Posted 22 October 2016 - 05:13 AM

Welcome to BC....


Performing a System Restore using Restore point earlier than when the problem started may work to solve the problem. I am not

sure if it is a malware or other problem. If the System Restore doesn't solve it, then I suggest you start a new Topic in the Malware Removal Forum using 

the directions below.


Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.


DO NOT bump your new topic. Wait for a response from one of the Team Members.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

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