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After Upgrade Problem


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6 replies to this topic

#1 GToledo

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Posted 22 August 2006 - 07:28 PM

I upgraded my Satellite A-75 laptop from XP- home to XP-pro. I used an upgrade install and only installed partly. So I did a clean install, with a formatted HD. I made a backup of all my volume on a Western digtal external HD. I used the backup software provided with the drive, Dantz retrospect express. After doing the upgrade I tried to restore from the backup. Here is where the problem began. Retrsopect does not read the backup file. All the files are there, 19.2 Gigabytes. I tried getting their tecnical assistance, but to no avail.
Can any one help me to decipher this enigma!

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#2 Enthusiast

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Posted 22 August 2006 - 07:36 PM

I don't know if Dantz Retrospect will restore data backed up from XE Home to XE Pro.

The filing systems and software differ between Home and Pro, but you should be able to enter, read and transfer from the backup files themselves.

Connect the external drive, find the backup files and open them, then use Windows Explorer to copy and paste or drag the data manually.

Edited by Enthusiast, 22 August 2006 - 07:39 PM.


#3 GToledo

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Posted 22 August 2006 - 08:32 PM

I don't know if Dantz Retrospect will restore data backed up from XE Home to XE Pro.

The filing systems and software differ between Home and Pro, but you should be able to enter, read and transfer from the backup files themselves.

Connect the external drive, find the backup files and open them, then use Windows Explorer to copy and paste or drag the data manually.

I can copy them, drag them but the only program that's suggested to open them is Retrspect. So am in the same bin.

#4 GToledo

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Posted 23 August 2006 - 07:53 PM

Problem solved, but I'll switch to another backup software. Dantz does not support via e-mail anymore.

#5 Orange Blossom

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Posted 24 August 2006 - 12:40 AM

What was the solution?

Orange Blossom :thumbsup:
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#6 GToledo

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Posted 24 August 2006 - 11:08 AM

What was the solution?

Orange Blossom :thumbsup:


Ups soory about that. I had to rebild the backup from the retrospect tools utility, but i had to selct the disk (my external HD) rather than the file.

#7 ThorXP

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Posted 24 August 2006 - 03:10 PM

If you want to try a great way to backup try Acronis True Image. You will find it excellent.

http://www.acronis.com




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