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Posted 21 October 2016 - 11:49 PM
Posted 22 October 2016 - 05:03 AM
Doing the reset would have removed the program used to remote access the computer.
Obviously, you now know that criminals are behind the ads and cold calls. This scam is being seen more and more.
Unless you are experiencing some problem that adware or malware could cause such as excessive popups, misdirected searches,
excessive use of computer's resources, etc., I would think you are in the clear. You might want to look through your list of installed
programs for recently installed junkware or a program that could be used to remotely access the computer.
You can easily do that using CCleaner and clean up the computer using it.
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and the date installed.
Posted 23 October 2016 - 01:43 AM
Posted 23 October 2016 - 04:22 AM
I could only guess as to what was viewed on your computer or accessed by the remote connection. In order to view Chrome passwords he
would need to open Chrome and find them. Then copy them one at a time...that's all Chrome allows. There is another way using a piece of malware
or something like ChromePass. All this takes time and you said you were watching and the remote connection was short.
I used the info from How Secure are Your Saved Chrome Browser Passwords?
Worth reading when you have the time.
Posted 26 October 2016 - 01:28 AM
Posted 26 October 2016 - 01:51 AM
Edited by Platypus, 26 October 2016 - 01:52 AM.
Posted 26 October 2016 - 02:31 AM
It was a purchased office student and home 2016, when I entered product key 3 numbers came up, 1 for US 1 for another and 1 for Australia. The site was the Microsoft site, www.office/setup something like that, the one used to set up after purchase of office.
Posted 26 October 2016 - 03:38 AM
Posted 26 October 2016 - 03:51 AM
Thanks I will ring that number, yes I was hacked and yes that was why I went to restore point. You can read what happened on my other post topic 'could I have been infected' in which buddy215 was replying. Thanks again.
Posted 26 October 2016 - 04:41 AM
Edited by Platypus, 26 October 2016 - 05:54 AM.
Merged two related topics
Posted 26 October 2016 - 06:17 AM
To add to what Platypus has advised.....
The person offering to sell you a firewall is a criminal.....plain and simply a criminal. If you allowed him to access your computer
there may be a program installed allowing him to do that. Check your list of programs and uninstall it if there.
You will find those criminals pretending to be working for almost every popular program when doing searches for help installing or using them.
Always go to the source and then look for FAQ or other assistance from there.
Posted 27 October 2016 - 01:51 AM
Posted 27 October 2016 - 10:31 AM
Most if not all email programs/ clients have a way to block and or report spam and phishing attempts. Might be worth your time to look through
the settings of the email provider on what it offers. For instance, in my Hotmail and Outlook accounts I can block spammers by email address. I can
also report emails as spam or phishing attempts which they use to create more effective spam blocking.
You're welcome...happy surfin'
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