PC ran into trouble and update issues

Hello ,

Twice in two days  on my Lenovo Thinkpad  Win 8.1 64 bit , I had the warning "your pc ran into trouble and needs to restart "  and once it's done runs OK..

Then today I was checking on important updates , much to my surprise there were no updates listed , searching failed to show any,, weird,.

Restarted laptop.. and updates showing again..

Updates set > check for updates but let me decide when to dld them etc  <  to avoid the Win 10 sneaky components I have GWX set to block anything related to it. So far so good..but the new monthly batch updates created new issues , as the win10 stuff is hidden..

Anyway... looked in the Event viewer and found heaps of errors, some critical , kernel events etc  too many to list.

Also..despite my update settings.. I see under : 

Information :

The following updates are downloaded and ready for installation - AccuWeather.AccuWeather for Windows8

dated today

Event ID 17

Task category : Automatic Updates

Keywords : Success  Download

How can that happen when auto updates not allowed ?

Seems I have some issues ,  not sure if they are related to updates or else.. I'd like some assistance sorting this.. I have no clue where to start.

Thanks in advance .. . cheers

To the best of my knowledge and belief you no longer need to worry about Win 10 forcing itself upon you. When the free update period ended in July MS stopped pushing out the 'Get W10' nagware and updates.

People are having problems with Windows updates for all versions of windows, just take a look around BC's Windows sections but I think you will find that the update for Accuweather was put out by Accuweather. I have my updates (on Win 7 and on on my wife's 8.1 laptop) set to 'notify and let me install' and I have never found a Windows update install itself without being selected.

As for your event log errors many of these can be ignored but if you are concerned then I would suggest as a first step running 'SFC /scannow'. To do this -

Type 'cmd' into the search box, this will bring up 'cmd.exe' or 'command.exe' at the top of the list. RIGHT click on this and select 'Run as administrator'. At the prompt that will appear in the white text on black box type 'sfc /scannow' (Note the space between 'sfc' and '/scannow' and do not type in the '') then press 'Enter'. Let it run to completion, it can take 20 - 30 minutes, and when it has finished hopefully it will say 'errors fixed' or words to that effect.

If it doesn't, post back.

Chris Cosgrove

Hello Chris ,

Thanks for the response ..

Ran sfc / scannow and it has found some files can not be repaired , please advise if you want me to upload log for your perusal.

Not sure if any of those faulty files cause the "Your PC ran into trouble and need to restart " event , that prompted me to ask for help here . For the record it hasn't happened again since and I'd prefer to find out the reason for it to avoid it happening again.

Regarding the  Win 10 issue , according to various articles  MS has changed the way updates are presented and again pushing the Win 10 stuff in the monthly bundle , taking away the option of ignoring/hiding it . I for one do not trust MS and will do my best to avoid Win 10.

The AccuWeather app update rattled me because my updates always set  to > notify but let me decide when to download or install updates   <  I'd assume that would cover all updates , having said  that , I have disabled / uninstalled many of the apps came with Win 8.1  but AccuWeather is still around and I have no need or desire to have it running in my pc .

Seems it is a separate process from system updates.

According to MS page relating to this app , it can be uninstalled from the MS store page , but I am unable to do so. I'd appreciate some tips and I'll be looking for solutions as well.

Thanks  again .. cheers

Let's hold off on the scannow log - called a CBS log - for the time being. They are way beyond my pay grade although I do know someone on BC who understands them.

I get the impression that this trouble started recently so the simplest first cure is to try a system restore to a time before these problems started. Click 'Win key+X', this brings up a menu where you will see 'Control panel'. Click this and the control panel will open. If it is not already in small icon view go to the top right and select 'view by small icons'. This is the most useful and compact view. Click 'Recovery' then 'System restore'. This will bring up a screen which should list the most recent restore point(s). Pick one that dates from before your problems started. If you don't see one, click on the button 'See more restore points' at the left. Select a restore point and 'Restore'. You will get a couple of warning screens, just accept them and the restore will start. It usually takes about 10 minutes. Do NOT try to interrupt it and re-boot when it is finished. Then run SFC /scannow again and see if you still have any problems.

You will need to re-install any updates since the date of the restore, I suggest you try to do them one at a time and check for problems after each one. Doing a restore will not normally affect your data or applications but it is a good idea to back up your data beforehand - just in case !

As for the Accuweather update, the Windows update control box only applies to updates to the Windows OS and other MS products depending on your settings.

Chris Cosgrove

Edited by Chris Cosgrove, 25 October 2016 - 06:26 PM.

Thanks again for the response  !

There were two instances of random restart in a day and I was trying to reduce the odds of this happening again by finding the error that triggered these events .

Seems it's not an easy task ...

Could be the errors showing in the CBS log .. no idea what they mean , maybe someone can look at the copied section of  the log below ..

2016-10-25 06:57:25, Info                  CSI    000008f6 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-10-25 06:57:26, Info                  CSI    000008f7 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
  Found: {l:32 b:8MpPVXA6zPjYvOoXUWypNsh11XAS0imNy/9li/Zxg9c=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
2016-10-25 06:57:26, Info                  CSI    000008f8 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-10-25 06:57:26, Info                  CSI    000008f9 [SR] This component was referenced by [l:166{83}]"Package_2709_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8.3000850-6825_neutral_GDR"
2016-10-25 06:57:26, Info                  CSI    000008fa [SR] Repair complete
2016-10-25 06:57:26, Info                  CSI    000008fb [SR] Committing transaction
2016-10-25 06:57:26, Info                  CSI    000008fc Creating NT transaction (seq 2), objectname [6]"(null)"
2016-10-25 06:57:26, Info                  CSI    000008fd Created NT transaction (seq 2) result 0x00000000, handle @0x1390
2016-10-25 06:57:26, Info                  CSI    000008fe@2016/10/24:20:57:26.583 Beginning NT transaction commit...
2016-10-25 06:57:28, Info                  CSI    000008ff@2016/10/24:20:57:28.263 CSI perf trace:
CSIPERF:TXCOMMIT;2132746
2016-10-25 06:57:28, Info                  CSI    00000900 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired
2016-10-25 06:59:39, Info                  CBS    Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
2016-10-25 06:59:39, Info                  CBS    TiWorker signaled for shutdown, going to exit.
2016-10-25 06:59:39, Info                  CBS    Ending the TrustedInstaller main loop.
2016-10-25 06:59:39, Info                  CBS    Starting TrustedInstaller finalization.
2016-10-25 06:59:39, Info                  CBS    Ending TrustedInstaller finalization.
2016-10-25 06:59:39, Info                  CBS    Ending the TiWorker main loop.
2016-10-25 06:59:40, Info                  CBS    Starting TiWorker finalization.
2016-10-25 06:59:41, Info                  CBS    Ending TiWorker finalization.
 

Since everything running OK now I will try to avoid the "system restore" option , a remedy I've used with XP Pro a few times without any issues , but Win 8.1  is a different  beast altogether .

As for the AccuWeather update , it is a Microsoft product , but despite the "check for updates but let me choose whether to download and install them"  it downloaded and updated itself.....

Still clueless how can that happen...

Cheers

pcblues

I try not to contradict people, but AccuWeather is not an MS product !  Yes, you get it through the MS app store, but see this -

http://www.accuweather.com/en/about

As for your extract from the CBS log there seem to be a couple of queries about files relating to your CPU but as you say, every thing seems to be working OK at least for the time being !  I think the important part is this -

 

2016-10-25 06:57:28, Info                  CSI    00000900 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired

For your information, the Restore function works very well and easily in both Win 7 and 8/8.1. Certainly I have never had a problem with it.

But, it's working - that's the main thing.

Chris Cosgrove

Hello

Thanks again, didn't realize about the MS apps having a separate access to stuff...already disabled/uninstalled a lot , but having trouble doing same to AccuWeather . I have absolutely no need or desire to have these apps being active in my computer.

As for the rest , I will keep the System restore option in mind & hoping I won't  have to use it !

Cheers !  pcblues