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BSOD STOP: C000021a (Fatal System Error)


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#1 bent1121

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Posted 20 October 2016 - 02:11 PM

I have attached Sysnative ZIP file as well as the PERFMON results

Attached Files



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#2 usasma

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Posted 22 October 2016 - 07:17 PM

Only 142 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device has problems in Device Manager:

 

Visual Presenter    USB\VID_04FC&PID_0156\123456789CBA    The drivers for this device are not installed.

Please download and install the drivers for this device.  It appears to be a USB webcam ( http://www.driverhive.com/driverdetails.aspx?m=Lumens+Digital+Optics+Inc.&d=Visual+Presenter+V2 )

 

You have a NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter:

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


There is no evidence of BSOD's in the error reports.  As such the most likely issue here is a hardware problem.

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results of all of them.


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