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Dad just got infected by Ransomware today (HELP)


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#1 dadisson00b

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Posted 20 October 2016 - 07:06 AM

Hi All, thanks for your time

 

My dad got infected by ransomware virus today.

 

He got an email from AGL (one of the electricity retailers here in Australia)

 

despite the number of obvious signs it's fake, his lack of computer knowledge and cyber security and I think he's eagerness to get to the bottom of this "strange" overly expensive "bill" got the better of him.

 

He clicked on the link inside the email

 

and downloaded something (this part i'm not 100% sure on, only going by what he said.) he tried to open it but it won't open so he tried even harder. 

 

Then ???

 

Then all of his files got owned.... now all files end in .enc

 

and all folders have the ransom txt file note as well as the html.

 

 

HOW_TO_RESTORE_FILES.html

 

 

bs1.png

 

 

 

 

 

bs2.png

 

 

By hovering over the link it's obvious it's bull@$&*^

 

 

here is the txt file ransom note that's left in each folder where files got owned.

 

bs03.png

 

 

 

here is the html version

 

bs4.png

 

 

my dad's friend installed Kaspersky Total Security and said he removed the virus

 

Questions:

 

1. is there a way to decode the files and get all files back?

2. is the virus really gone?

3. is his computer safe? no key loggers? he can use online banking? does this randsomware only do ransom? or does more?

Any times to tutorials on how to recover the files would be greatly appriciated.



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#2 Demonslay335

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Posted 20 October 2016 - 08:23 AM

As you an see from the ransom notes, it is clearly Crypt0L0cker/TorrentLocker.

TL;DR - contact Dr. Web, they might be able to decrypt the files for a reasonable fee. Nothing free is available, we don't know how they are getting the keys.

 

The ransomware typically deletes itself when done encrypting. It's best to still scan the system with MalwareBytes, HitmanPro, and the antivirus to be sure.

 

To my knowledge this one just locks files, unless the particular place he got it from bundles it. Once again, the scans should catch anything.


logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic]

ransomnotecleaner-25.png RansomNoteCleaner - Remove Ransom Notes Left Behind [Support Topic]

cryptosearch-25.pngCryptoSearch - Find Files Encrypted by Ransomware [Support Topic]

If I have helped you and you wish to support my ransomware fighting, you may support me here.


#3 quietman7

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Posted 20 October 2016 - 10:46 AM

Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion. To avoid unnecessary confusion, this topic is closed.

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