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Laptop stuck on black screen at start up


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3 replies to this topic

#1 ava2001

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Posted 20 October 2016 - 04:02 AM

Hi

I'm trying to help out my dad who's laptop is having issues. It's only 3 years old but he's been saying it's been running slower and slower since he installed Windows 10 on it. It's an ASUS A54C, 2BG memory CPU Intel Pentium 8960 2.2GHz

 

Basically what's happening is on start up I get the ASUS logo come up and then the windows logo come up and then a black screen with the mouse icon and then that's it. I can move the mouse pointer around but nothing happens after that. Not sure what's going on but would be great if I could get some advice as I want to save my dad throwing it in the bin as he's getting tired of the issues.

 

Thanks



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#2 dhjohns

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Posted 22 October 2016 - 08:43 AM

Have you tried reinstalling?  It should work fine with Windows 10.



#3 JohnC_21

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Posted 22 October 2016 - 09:10 AM

Try the following. It may allow will allow you to do a reset where you can keep your data but all programs would need to be reinstalled.

 

  1. Hold the Power Button for 5 seconds or until the computer completely shuts off.
  2. Press the Power Button to turn the computer on.
  3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
  4. Repeat this process 2 or 3 times until you see the Preparing Automatic Repair screen.
  5. Let the computer boot to the Automatic Repair screen.
  6. Click Advanced Options, and then select Troubleshoot.

https://www.asus.com/support/faq/1013063

 

If the above does not work and you need to recover data on the computer post back and I will give instructions on recovering the data. You also have the option of either reinstalling Windows 10 or if the computer came pre-installed with Windows 8 you can revert to 8.



#4 FreeBooter

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Posted 22 October 2016 - 04:32 PM

Repair Windows Explorer not Starting During Login into Windows O/S


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