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I need help please!! FAST!!


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19 replies to this topic

#1 stephanie-leeann

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Posted 19 October 2016 - 09:19 PM

OK LAST NIGHT i GOT SOME KIND OF VIRUS OR TROJAN, IT HAS TAKEN OVER MY SEARCH ENGINE NO MATTER HOW MANY TIMES I DELETE T, UNINSTALL IT NOTHING WORKS. IT KICKS ME OFF LINE, IT SHOWS A BLACK PAGE THAT SAYS SYSTEM 32 EXE OR SOMETHING ABOUT BITSADMIN IS DEPRECATED? I TRIED UNINSTALLING EVERYTHING, THEN I TRIED SYSTEM RESTORE IT HAS BLOCKED ME FROM TURNING ON WINDOWS DEFENDER, I NEED HELP I NEED MY COMPUTER FIXED ASAP!



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#2 Broni

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Posted 19 October 2016 - 09:33 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 stephanie-leeann

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Posted 19 October 2016 - 09:44 PM

OK THE FIRST ONE I DOWNLOADED IT TOOK ME TO A BLACKSCREEN IT SAYS ADMINISTRATOR:SECURITY CHECK AND IT SAYS SECURITY CHECK BY SCREEN317 AND IT SAYS

THIS WILL CHECK YOUR SYSTEM AND DISPLAY ANY SECURITY PROGRAMS ON YOUR COMPUTER IF YU DONT WANT THIS DONE PLEASE QUIT NOW OR PRESS ANY KEY TO CONTINUE....

 

IS IT SUPPOSED TO DO THAT



#4 stephanie-leeann

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Posted 19 October 2016 - 09:51 PM

THE FIRST ONE I DOWNLOADED STILL JUST SAYS NPREPARING IN THE BLACKBOX HERE IS THE SECOND ONE

 

Farbar Service Scanner Version: 27-01-2016
Ran by stephanie (administrator) on 19-10-2016 at 19:54:17
Running from "C:\Users\stephanie\Desktop\Downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#5 stephanie-leeann

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Posted 19 October 2016 - 09:55 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by stephanie (administrator) on 19-10-2016 at 19:58:26
Running from "C:\Users\stephanie\Desktop\Downloads"
Microsoft Windows 10 Home  (X64)
Model: X553SA Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Qualcomm Atheros AR9485 Wireless Network Adapter = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : DESKTOP-M9G0I0T
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : fios-router.home
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 2C-56-DC-23-2C-32
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 1A-C2-DD-BC-46-EB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : fios-router.home
   Description . . . . . . . . . . . : Qualcomm Atheros AR9485 Wireless Network Adapter
   Physical Address. . . . . . . . . : 28-C2-DD-BC-46-EB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d9c2:1994:32e7:5173%3(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.152(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, October 19, 2016 7:40:31 PM
   Lease Expires . . . . . . . . . . : Thursday, October 20, 2016 7:40:30 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 36225757
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-31-E0-80-2C-56-DC-23-2C-32
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Local Area Connection* 4:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:30cc:2d8b:3f57:fe67(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::30cc:2d8b:3f57:fe67%5(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 83886080
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-31-E0-80-2C-56-DC-23-2C-32
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.fios-router.home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : fios-router.home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  FIOS_Quantum_Gateway.fios-router.home
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4007:800::200e
 172.217.4.142
 
 
Pinging google.com [172.217.4.142] with 32 bytes of data:
Reply from 172.217.4.142: bytes=32 time=12ms TTL=55
Reply from 172.217.4.142: bytes=32 time=27ms TTL=55
 
Ping statistics for 172.217.4.142:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 12ms, Maximum = 27ms, Average = 19ms
Server:  FIOS_Quantum_Gateway.fios-router.home
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
 2001:4998:44:204::a7
 2001:4998:c:a06::2:4008
 98.139.183.24
 206.190.36.45
 98.138.253.109
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=90ms TTL=50
Reply from 98.139.183.24: bytes=32 time=72ms TTL=50
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 72ms, Maximum = 90ms, Average = 81ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  9...2c 56 dc 23 2c 32 ......Realtek PCIe FE Family Controller
 16...1a c2 dd bc 46 eb ......Microsoft Wi-Fi Direct Virtual Adapter
  3...28 c2 dd bc 46 eb ......Qualcomm Atheros AR9485 Wireless Network Adapter
  1...........................Software Loopback Interface 1
  5...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.152     55
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link     192.168.1.152    311
    192.168.1.152  255.255.255.255         On-link     192.168.1.152    311
    192.168.1.255  255.255.255.255         On-link     192.168.1.152    311
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link     192.168.1.152    311
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link     192.168.1.152    311
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  5    331 ::/0                     On-link
  1    331 ::1/128                  On-link
  5    331 2001::/32                On-link
  5    331 2001:0:9d38:6abd:30cc:2d8b:3f57:fe67/128
                                    On-link
  3    311 fe80::/64                On-link
  5    331 fe80::/64                On-link
  5    331 fe80::30cc:2d8b:3f57:fe67/128
                                    On-link
  3    311 fe80::d9c2:1994:32e7:5173/128
                                    On-link
  1    331 ff00::/8                 On-link
  3    311 ff00::/8                 On-link
  5    331 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWoW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWoW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWoW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/19/2016 07:47:15 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "PDR.X,type="win32",version="1.0.0.0"1".
Dependent Assembly PDR.X,type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (10/19/2016 07:47:15 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "PDR.X,type="win32",version="1.0.0.0"1".
Dependent Assembly PDR.X,type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (10/19/2016 07:23:16 PM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422302
 
Error: (10/19/2016 07:20:18 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "PDR.X,type="win32",version="1.0.0.0"1".
Dependent Assembly PDR.X,type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (10/19/2016 07:20:17 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "PDR.X,type="win32",version="1.0.0.0"1".
Dependent Assembly PDR.X,type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (10/19/2016 07:00:45 PM) (Source: CertEnroll) (User: NT AUTHORITY)
GET(234ms)GetCACapsThe server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)
 
Error: (10/19/2016 07:00:01 PM) (Source: ESENT) (User: )
Description: svchost (460) SRUJet: Error -1811 (0xfffff8ed) occurred while opening logfile C:\WINDOWS\system32\SRU\SRU000D1.log.
 
Error: (10/19/2016 06:39:30 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (10/19/2016 06:35:11 PM) (Source: CertEnroll) (User: NT AUTHORITY)
GET(2656ms)GetCACapsThe server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)
 
Error: (10/19/2016 02:53:50 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-M9G0I0T)
Description: Activation of app windows.immersivecontrolpanel_cw5n1h2txyewy!microsoft.windows.immersivecontrolpanel failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
 
System errors:
=============
Error: (10/19/2016 07:38:18 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (10/19/2016 07:38:18 PM) (Source: Service Control Manager) (User: )
Description: The hpqcxs08 service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (10/19/2016 07:03:01 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (10/19/2016 06:58:17 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (10/19/2016 06:41:02 PM) (Source: DCOM) (User: DESKTOP-M9G0I0T)
Description: {D63B10C5-BB46-4990-A94F-E40B9D520160}
 
Error: (10/19/2016 06:41:02 PM) (Source: DCOM) (User: DESKTOP-M9G0I0T)
Description: {D63B10C5-BB46-4990-A94F-E40B9D520160}
 
Error: (10/19/2016 06:40:39 PM) (Source: DCOM) (User: DESKTOP-M9G0I0T)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-M9G0I0TstephanieS-1-5-21-587719136-39834522-1202633232-1001LocalHost (Using LRPC)Microsoft.Windows.Cortana_1.7.0.14393_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742
 
Error: (10/19/2016 06:34:59 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (10/19/2016 06:34:42 PM) (Source: Service Control Manager) (User: )
Description: The ProntSpooler service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (10/19/2016 06:34:42 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the ProntSpooler service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (10/19/2016 07:47:15 PM) (Source: SideBySide)(User: )
Description: PDR.X,type="win32",version="1.0.0.0"c:\program files\cyberlink\photodirector5\kernel\ces\CES_CacheAgent.exe.Manifest
 
Error: (10/19/2016 07:47:15 PM) (Source: SideBySide)(User: )
Description: PDR.X,type="win32",version="1.0.0.0"c:\program files\cyberlink\photodirector5\kernel\ces\CES_AudioCacheAgent.exe.Manifest
 
Error: (10/19/2016 07:23:16 PM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422302
 
Error: (10/19/2016 07:20:18 PM) (Source: SideBySide)(User: )
Description: PDR.X,type="win32",version="1.0.0.0"c:\program files\cyberlink\photodirector5\kernel\ces\CES_CacheAgent.exe.Manifest
 
Error: (10/19/2016 07:20:17 PM) (Source: SideBySide)(User: )
Description: PDR.X,type="win32",version="1.0.0.0"c:\program files\cyberlink\photodirector5\kernel\ces\CES_AudioCacheAgent.exe.Manifest
 
Error: (10/19/2016 07:00:45 PM) (Source: CertEnroll)(User: NT AUTHORITY)
GET(234ms)GetCACapsThe server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)
 
Error: (10/19/2016 07:00:01 PM) (Source: ESENT)(User: )
Description: svchost460SRUJet: C:\WINDOWS\system32\SRU\SRU000D1.log-1811 (0xfffff8ed)
 
Error: (10/19/2016 06:39:30 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (10/19/2016 06:35:11 PM) (Source: CertEnroll)(User: NT AUTHORITY)
GET(2656ms)GetCACapsThe server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)
 
Error: (10/19/2016 02:53:50 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-M9G0I0T)
Description: windows.immersivecontrolpanel_cw5n1h2txyewy!microsoft.windows.immersivecontrolpanel-2144927141
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-10-19 19:57:28.585
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-10-19 19:57:28.580
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-10-19 19:40:49.669
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-10-19 19:40:49.662
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-10-19 14:52:53.643
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume3\Windows\System32\dnsapi.dll that did not meet the Store signing level requirements.
 
  Date: 2016-10-19 14:52:53.618
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume3\Windows\System32\dnsapi.dll that did not meet the Store signing level requirements.
 
  Date: 2016-10-19 14:52:53.540
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume3\Windows\System32\dnsapi.dll that did not meet the Store signing level requirements.
 
  Date: 2016-10-19 14:52:53.171
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume3\Windows\System32\dnsapi.dll that did not meet the Store signing level requirements.
 
  Date: 2016-10-18 22:15:46.238
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-10-18 22:15:46.234
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{D4B07658-F443-4445-A261-E643996E139D}) (Version: 4.3.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{A6B0442B-E159-444B-B49D-6B9AC531EAE3}) (Version: 4.3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2E4AF2A6-50EA-4260-9BA4-5E582D11879A}) (Version: 9.3.0.15 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
ASUS GIFTBOX Desktop (HKLM-x32\...\{4701E5AB-AF91-4D40-8F18-358CC80E4E5B}) (Version: 1.1.5 - ASUS)
ASUS HiPost (HKLM-x32\...\{04768366-F421-4BA5-8423-B84F644B5249}) (Version: 1.0.6 - ASUS)
ASUS Live Update (HKLM-x32\...\{FA540E67-095C-4A1B-97BA-4D547DEC9AF4}) (Version: 3.4.3 - ASUS)
ASUS Smart Gesture (HKLM-x32\...\{4D3286A6-F6AB-498A-82A4-E4F040529F3D}) (Version: 4.0.12 - ASUS)
ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 3.11.0001 - ASUS)
ASUS USB Charger Plus (HKLM-x32\...\{A859E3E5-C62F-4BFA-AF1D-2B95E03166AF}) (Version: 4.1.6 - ASUS)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0040 - ASUS)
AudioWizard (HKLM-x32\...\{57E770A2-2BAF-4CAA-BAA3-BD896E2254D3}) (Version: 1.0.0.85 - ICEpower a/s)
Avast SecureLine for Asustek (HKLM\...\{2CD3C92F-EDC5-4B02-9B0A-9C1D37C58EF5}_is1) (Version: 1.0.239.3 - AVAST Software)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
BrowserAir (HKCU\...\BrowserAir) (Version: 48.0.0.0 - BrowserAir)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
C310 (HKLM-x32\...\{B9EA827D-874E-48AA-8BCD-98DC7623E416}) (Version: 140.0.353.000 - Hewlett-Packard) Hidden
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.6.0.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version:  - Canon Inc.)
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version: 4.0.0 - Canon Inc.)
Canon MG2500 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG2500_series) (Version: 1.02 - Canon Inc.)
Canon MG2500 series On-screen Manual (HKLM-x32\...\Canon MG2500 series On-screen Manual) (Version: 7.6.1 - Canon Inc.)
Canon MG2500 series User Registration (HKLM-x32\...\Canon MG2500 series User Registration) (Version:  - ‭Canon Inc.)
Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 3.3.0 - Canon Inc.)
Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 3.2.0 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.3.0 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.6.1 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.19 - Piriform)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.66.16.50 - Conexant)
CyberLink PhotoDirector 5 (HKLM\...\{5A454EC5-217A-42a5-8CE1-2DDEC4E70E01}) (Version: 5.0.5.6515 - CyberLink Corp.) Hidden
CyberLink PhotoDirector 5 (HKLM-x32\...\InstallShield_{5A454EC5-217A-42a5-8CE1-2DDEC4E70E01}) (Version: 5.0.5.6515 - CyberLink Corp.)
CyberLink PowerDirector 12 (HKLM\...\{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.4010.0 - CyberLink Corp.) Hidden
CyberLink PowerDirector 12 (HKLM-x32\...\InstallShield_{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.4010.0 - CyberLink Corp.)
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
Device Setup (HKLM-x32\...\{8D6B05E0-F457-408C-9D13-549334D8FAE1}) (Version: 2.0.2 - ASUSTek Computer Inc.)
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
Dropbox 25 GB (HKLM-x32\...\{597A58EC-42D6-4940-8739-FB94491B013C}) (Version: 1.0.8.0 - Dropbox, Inc.)
Evernote v. 5.8.6 (HKLM-x32\...\{FEDC7C10-EF67-11E4-9B07-00505695D7B0}) (Version: 5.8.6.7519 - Evernote Corp.)
ezCheckPrinting (HKLM-x32\...\{03C3E414-A9A9-42F9-A691-667A19B318DE}) (Version: 6.0.51 - Halfpricesoft)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 53.0.2785.143 - Google Inc.)
Google Earth (HKLM-x32\...\{A0C18B96-AB79-46BD-8321-6FA83E6D25B9}) (Version: 7.1.7.2606 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Photosmart Premium C310 All-in-One Driver Software 14.0 Rel. 7 (HKLM\...\{131D8ED6-4864-4554-9BAB-09B47C232522}) (Version: 14.0 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Solutions Framework (HKLM-x32\...\{CE7447C2-EF12-4EF3-BE51-BFC3B049C0F6}) (Version: 12.5.32.37 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPAppStudio (HKLM-x32\...\{565E7B0E-B76B-4EAD-9753-F1E72A5CF12E}) (Version: 140.0.95.000 - Hewlett-Packard) Hidden
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{AC35A885-0F8F-4857-B7DA-6E8DFB43E6B3}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{c7f54569-0018-439c-809a-48046a4d4ebc}) (Version: 10.1.1.9 - Intel® Corporation) Hidden
Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.1.10600.150 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.15.4256 - Intel Corporation)
Intel® Trusted Execution Engine (HKLM\...\{176E2755-0A17-42C6-88E2-192AB2131278}) (Version: 2.0.0.1067 - Intel Corporation)
Intel® Security Assist (HKLM-x32\...\{4B230374-6475-4A73-BA6E-41015E9C5013}) (Version: 1.0.0.532 - Intel Corporation)
iTunes (HKLM\...\{955524E7-79EB-4CA9-BA4D-FD2DF587651B}) (Version: 12.4.3.1 - Apple Inc.)
Java 8 Update 101 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180101F0}) (Version: 8.0.1010.13 - Oracle Corporation)
MarketResearch (HKLM-x32\...\{D360FA88-17C8-4F14-B67F-13AAF9607B12}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.7369.2038 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.306.000 - Hewlett-Packard) Hidden
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7369.2038 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.7369.2038 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7369.2038 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7369.2038 - Microsoft Corporation) Hidden
PS_AIO_07_C310_SW_Min (HKLM-x32\...\{00DEDD57-CE98-4C65-BEB7-651E8AC49282}) (Version: 140.0.365.000 - Hewlett-Packard) Hidden
Qualcomm Atheros Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Qualcomm Atheros)
QuickTransfer (HKLM-x32\...\{E517094C-06B6-419F-8FFD-EF4F57972130}) (Version: 140.0.98.000 - Hewlett-Packard) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.2.703.2015 - Realtek)
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
Search module (HKLM-x32\...\Search module) (Version:  - Goobzo)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
SolutionCenter (HKLM-x32\...\{BC5DD87B-0143-4D14-AAE6-97109614DC6B}) (Version: 140.0.299.000 - Hewlett-Packard) Hidden
SpyHunter 4 (HKLM-x32\...\SpyHunter) (Version: 4.23.2.4686 - Enigma Software Group, LLC)
Status (HKLM-x32\...\{5B025634-7D5B-4B8D-BE2A-7943C1CF2D5D}) (Version: 140.0.342.000 - Hewlett-Packard) Hidden
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.596.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.297.017 - Hewlett-Packard) Hidden
WebStorage (HKLM-x32\...\WebStorage) (Version: 2.2.9.564 - ASUS Cloud Corporation)
WildTangent Games App (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-asus) (Version: 4.0.11.16 - WildTangent)
Windows Driver Package - ASUS (ATP) Mouse  (11/11/2015 1.0.0.262) (HKLM\...\A044C5901003C24E6891688653ABA1068D04A1A0) (Version: 11/11/2015 1.0.0.262 - ASUS)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 3.0.1 - ASUS)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 60%
Total physical RAM: 3999.53 MB
Available physical RAM: 1588.12 MB
Total Virtual: 5183.21 MB
Available Virtual: 1997.01 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:185.55 GB) (Free:130.48 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:279.46 GB) (Free:279.32 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-M9G0I0T
 
Administrator            DefaultAccount           Guest                    
stephanie                
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
10-10-2016 21:50:13 Windows Modules Installer
12-10-2016 09:23:24 Installed MulltiCHAXV8.
18-10-2016 02:32:08 Windows Update
19-10-2016 05:50:06 Configured PhotoDirector
20-10-2016 01:39:09 Restore Operation
 
**** End of log ****


#6 stephanie-leeann

stephanie-leeann
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Posted 19 October 2016 - 10:09 PM

THE FIRST ONE THE SECURITY CHECK STILL JUST HAS A BLACK BOX THAT ONLY SAYS  PERFORMMING SYSTEM HEALTH CHECK AND NOTHING ELSE?



#7 stephanie-leeann

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Posted 19 October 2016 - 10:33 PM

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 SpyHunter 4    
 Java 8 Update 101  
 Java version 32-bit out of Date! 
 Google Chrome (53.0.2785.116) 
 Google Chrome (53.0.2785.143) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSMpEng.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Malwarebytes Anti-Malware mbamscheduler.exe   
 Malwarebytes Anti-Malware mbamresearch.exe   
 Windows Defender MSASCuiL.exe   
 Windows Defender MpCmdRun.exe   
 AVAST Software SecureLine VpnSvc.exe  
 AVAST Software SecureLine SecureLine.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 


#8 stephanie-leeann

stephanie-leeann
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Posted 19 October 2016 - 10:37 PM

   Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 SpyHunter 4    
 Java 8 Update 101  
 Java version 32-bit out of Date! 
 Google Chrome (53.0.2785.116) 
 Google Chrome (53.0.2785.143) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSMpEng.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Malwarebytes Anti-Malware mbamscheduler.exe   
 Malwarebytes Anti-Malware mbamresearch.exe   
 Windows Defender MSASCuiL.exe   
 Windows Defender MpCmdRun.exe   
 AVAST Software SecureLine VpnSvc.exe  
 AVAST Software SecureLine SecureLine.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 


#9 stephanie-leeann

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Posted 19 October 2016 - 10:55 PM

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 
Scan Time: 
Logfile: 
Administrator: Yes
 
Version: 0.0.0.0000
Malware Database: v0000.00.00.00
Rootkit Database: v0000.00.00.00
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: stephanie
 
Scan Type: 
Result: Completed
Objects Scanned: 0
(No malicious items detected)
Time Elapsed: 0 min, 0 sec
 
Memory: Disabled
Startup: Disabled
Filesystem: Disabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Disabled
PUP: Disabled
PUM: Disabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)

Malwarebytes Anti-Malware
www.malwarebytes.org
 
 
Protection, 10/19/2016 8:04 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malware Protection, Starting, 
Protection, 10/19/2016 8:04 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malware Protection, Started, 
Protection, 10/19/2016 8:04 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Starting, 
Protection, 10/19/2016 8:04 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Started, 
Update, 10/19/2016 8:04 PM, SYSTEM, DESKTOP-M9G0I0T, Manual, Remediation Database, 2016.2.12.1, 2016.9.21.1, 
Update, 10/19/2016 8:04 PM, SYSTEM, DESKTOP-M9G0I0T, Manual, Domain Database, 2016.2.16.8, 2016.10.19.5, 
Update, 10/19/2016 8:04 PM, SYSTEM, DESKTOP-M9G0I0T, Manual, IP Database, 2016.2.8.1, 2016.10.18.1, 
Update, 10/19/2016 8:04 PM, SYSTEM, DESKTOP-M9G0I0T, Manual, Rootkit Database, 2016.2.8.1, 2016.9.26.2, 
Update, 10/19/2016 8:04 PM, SYSTEM, DESKTOP-M9G0I0T, Manual, Malware Database, 2016.2.16.6, 2016.10.20.1, 
Protection, 10/19/2016 8:04 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Refresh, Starting, 
Protection, 10/19/2016 8:04 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Stopping, 
Protection, 10/19/2016 8:04 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Stopped, 
Protection, 10/19/2016 8:05 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Refresh, Success, 
Protection, 10/19/2016 8:05 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Starting, 
Protection, 10/19/2016 8:05 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Started, 
Detection, 10/19/2016 8:13 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malware Protection, File, PUP.Optional.Goobzo, C:\Program Files\Common Files\Noobzo\GNUpdate\sma.exe, Quarantine, [0e6348532a7074c2f62d2a8bc23f52ae]
Detection, 10/19/2016 8:16 PM, stephanie, DESKTOP-M9G0I0T, Protection, Malware Protection, File, PUP.Optional.SearchModule, C:\Program Files\Common Files\Noobzo\GNUpdate\smu.exe, Quarantine Failed, 5, Access is denied.  , [b5bcc7d4afeb40f6c8bd3184926fe21e]
Detection, 10/19/2016 8:20 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malware Protection, File, PUP.Optional.SpyHunter, C:\Users\stephanie\Desktop\Downloads\SpyHunter-Installer.exe, Quarantine, [fd74d2c9d1c991a54a3764a394719f61]
Update, 10/19/2016 8:42 PM, SYSTEM, DESKTOP-M9G0I0T, Scheduler, Malware Database, 2016.10.20.1, 2016.10.20.2, 
Protection, 10/19/2016 8:42 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Refresh, Starting, 
Protection, 10/19/2016 8:42 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Stopping, 
Protection, 10/19/2016 8:42 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Stopped, 
Protection, 10/19/2016 8:42 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Refresh, Success, 
Protection, 10/19/2016 8:42 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Starting, 
Protection, 10/19/2016 8:42 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Started, 
Detection, 10/19/2016 8:43 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malware Protection, File, PUP.Optional.Goobzo.Gen, C:\Program Files\Common Files\Noobzo\GNUpdate\smi64.exe, Quarantine, [e88a5942b2e8c2742346efd843bf11ef]
Detection, 10/19/2016 8:43 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malware Protection, File, PUP.Optional.SpyHunter, C:\Program Files\Enigma Software Group\SpyHunter\native.exe, Quarantine, [82f09a01c3d780b67ad5ba4d6e9756aa]
Scan, 10/19/2016 8:44 PM, SYSTEM, DESKTOP-M9G0I0T, Manual, Start:10/19/2016 8:05 PM, Duration:34 min 25 sec, Threat Scan, Completed, 5 Malware Detections, 535 Non-Malware Detections, 
Protection, 10/19/2016 8:47 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malware Protection, Starting, 
Protection, 10/19/2016 8:47 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malware Protection, Started, 
Protection, 10/19/2016 8:47 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Starting, 
Protection, 10/19/2016 8:47 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Started, 
Protection, 10/19/2016 8:53 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malware Protection, Starting, 
Protection, 10/19/2016 8:53 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malware Protection, Started, 
Protection, 10/19/2016 8:53 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Starting, 
Protection, 10/19/2016 8:53 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Started, 
Detection, 10/19/2016 8:55 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Domain, 185.17.184.11, alwaysweb.info, 49678, Outbound, C:\Windows\System32\svchost.exe, 
Detection, 10/19/2016 8:55 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Domain, 185.17.184.11, domenjob.com, 49679, Outbound, C:\Windows\System32\svchost.exe, 
Detection, 10/19/2016 8:55 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Domain, 185.17.184.11, alwaysweb.info, 49678, Outbound, C:\Windows\System32\svchost.exe, 
Detection, 10/19/2016 8:55 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Domain, 185.17.184.11, domenjob.com, 49679, Outbound, C:\Windows\System32\svchost.exe, 
Detection, 10/19/2016 8:55 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Domain, 185.17.184.11, alwaysweb.info, 49688, Outbound, C:\Windows\System32\svchost.exe, 
Detection, 10/19/2016 8:55 PM, SYSTEM, DESKTOP-M9G0I0T, Protection, Malicious Website Protection, Domain, 185.17.184.11, domenjob.com, 49689, Outbound, C:\Windows\System32\svchost.exe, 
 
(end)


#10 stephanie-leeann

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Posted 20 October 2016 - 12:04 AM

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 10.0.9200 Windows 10 x64
 
Account is Administrative
 
Internet Explorer version: 11.321.14393.0
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 1.600000 GHz
Memory total: 4193812480, free: 1927782400
 
Downloaded database version: v2016.10.20.02
Downloaded database version: v2016.09.26.02
Downloaded database version: v2016.09.21.01
=======================================
Initializing...
------------ Kernel report ------------
     10/19/2016 21:03:34
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kd.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\HalExtIntcLpioDma.dll
\SystemRoot\System32\drivers\werkernel.sys
\SystemRoot\System32\drivers\CLFS.SYS
\SystemRoot\System32\drivers\tm.sys
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\System32\drivers\FLTMGR.SYS
\SystemRoot\System32\drivers\msrpc.sys
\SystemRoot\System32\drivers\ksecdd.sys
\SystemRoot\System32\drivers\clipsp.sys
\SystemRoot\System32\drivers\cmimcext.sys
\SystemRoot\System32\drivers\ntosext.sys
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\System32\Drivers\acpiex.sys
\SystemRoot\System32\Drivers\WppRecorder.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\ACPI.sys
\SystemRoot\System32\drivers\WMILIB.SYS
\SystemRoot\System32\drivers\msisadrv.sys
\SystemRoot\System32\drivers\pci.sys
\SystemRoot\System32\drivers\tpm.sys
\SystemRoot\System32\drivers\intelpep.sys
\SystemRoot\system32\drivers\WindowsTrustedRT.sys
\SystemRoot\System32\drivers\WindowsTrustedRTProxy.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\pdc.sys
\SystemRoot\system32\drivers\CEA.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\System32\drivers\spaceport.sys
\SystemRoot\System32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\System32\drivers\storahci.sys
\SystemRoot\System32\drivers\storport.sys
\SystemRoot\System32\drivers\EhStorClass.sys
\SystemRoot\System32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Wof.sys
\SystemRoot\system32\drivers\WdFilter.sys
\SystemRoot\System32\Drivers\NTFS.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\drivers\wfplwfs.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\System32\drivers\volume.sys
\SystemRoot\System32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\system32\drivers\iorate.sys
\SystemRoot\System32\drivers\disk.sys
\SystemRoot\System32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\drivers\cdrom.sys
\SystemRoot\system32\drivers\filecrypt.sys
\SystemRoot\system32\drivers\tbs.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\BasicDisplay.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\BasicRender.sys
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\drivers\vwififlt.sys
\SystemRoot\System32\drivers\pacer.sys
\SystemRoot\system32\drivers\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\drivers\npsvctrig.sys
\SystemRoot\System32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\gpuenergydrv.sys
\SystemRoot\System32\Drivers\dfsc.sys
\??\C:\Program Files (x86)\ASUS\ATK Package\ATK WMIACPI\atkwmiacpi64.sys
\SystemRoot\system32\DRIVERS\ahcache.sys
\SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_a140581a8f8b58b7\CompositeBus.sys
\SystemRoot\System32\drivers\kdnic.sys
\SystemRoot\System32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\igdkmd64lp.sys
\SystemRoot\System32\drivers\dptf_cpu.sys
\SystemRoot\System32\drivers\USBXHCI.SYS
\SystemRoot\system32\drivers\ucx01000.sys
\SystemRoot\System32\drivers\TXEIx64.sys
\SystemRoot\System32\drivers\HDAudBus.sys
\SystemRoot\System32\drivers\portcls.sys
\SystemRoot\System32\drivers\drmk.sys
\SystemRoot\System32\drivers\ks.sys
\SystemRoot\System32\drivers\rt640x64.sys
\SystemRoot\System32\drivers\athw8x.sys
\SystemRoot\System32\drivers\vwifibus.sys
\SystemRoot\System32\drivers\i8042prt.sys
\SystemRoot\System32\drivers\kbdclass.sys
\SystemRoot\System32\drivers\AsusTP.sys
\SystemRoot\System32\drivers\mouclass.sys
\SystemRoot\System32\drivers\CmBatt.sys
\SystemRoot\System32\drivers\BATTC.SYS
\SystemRoot\System32\drivers\intelppm.sys
\SystemRoot\System32\drivers\iagpio.sys
\SystemRoot\System32\Drivers\msgpioclx.sys
\SystemRoot\System32\drivers\wmiacpi.sys
\SystemRoot\System32\drivers\AsHIDSwitch64.sys
\SystemRoot\System32\drivers\HIDCLASS.SYS
\SystemRoot\System32\drivers\HIDPARSE.SYS
\SystemRoot\System32\drivers\UEFI.sys
\SystemRoot\System32\drivers\NdisVirtualBus.sys
\SystemRoot\System32\drivers\swenum.sys
\SystemRoot\System32\drivers\rdpbus.sys
\SystemRoot\system32\DRIVERS\AiCharger.sys
\SystemRoot\System32\drivers\UsbHub3.sys
\SystemRoot\System32\drivers\USBD.SYS
\SystemRoot\system32\drivers\CHDRT64.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\System32\drivers\sdbus.sys
\SystemRoot\System32\drivers\usbccgp.sys
\SystemRoot\System32\drivers\hidusb.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\System32\drivers\mouhid.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\win32kfull.sys
\SystemRoot\System32\win32kbase.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_storahci.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\drivers\dxgmms2.sys
\SystemRoot\System32\drivers\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\esif_lf.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\system32\drivers\mmcss.sys
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\wcifs.sys
\SystemRoot\system32\drivers\storqosflt.sys
\SystemRoot\system32\drivers\wcnfs.sys
\SystemRoot\System32\drivers\registry.sys
\SystemRoot\system32\drivers\lltdio.sys
\SystemRoot\system32\drivers\rspndr.sys
\SystemRoot\system32\drivers\mslldp.sys
\SystemRoot\System32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\ndisuio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\??\C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\System32\drivers\vwifimp.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\??\C:\WINDOWS\system32\drivers\mbam.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\drivers\Ndu.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\system32\Drivers\WdNisDrv.sys
\??\C:\WINDOWS\system32\drivers\mwac.sys
\SystemRoot\System32\drivers\condrv.sys
\??\C:\WINDOWS\system32\drivers\MBAMSwissArmy.sys
\SystemRoot\System32\drivers\rassstp.sys
\SystemRoot\System32\DRIVERS\NDProxy.sys
\SystemRoot\System32\drivers\AgileVpn.sys
\SystemRoot\System32\drivers\rasl2tp.sys
\SystemRoot\System32\drivers\raspptp.sys
\SystemRoot\System32\DRIVERS\raspppoe.sys
\SystemRoot\System32\DRIVERS\ndistapi.sys
\SystemRoot\System32\drivers\ndiswan.sys
\SystemRoot\System32\drivers\tunnel.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2016.10.20.02
  rootkit: v2016.09.26.02
 
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffff938e9f20c550, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffff938e9f20b040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffff938e9f20c550, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xffff938e9f0a7400, DeviceName: \Device\0000002f\, DriverName: \Driver\storahci\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
This drive is a GPT Drive.
MBR Signature: 55AA
Disk Signature: 2B5D5896
 
GPT Protective MBR Partition information:
 
    Partition 0 type is EFI-GPT (0xee)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1  Numsec = 4294967295
 
    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
GPT Partition information:
 
    GPT Header Signature 4546492050415254
    GPT Header Revision 65536 Size 92 CRC 655492280
    GPT Header CurrentLba = 1 BackupLba 976773167
    GPT Header FirstUsableLba 34  LastUsableLba 976773134
    GPT Header Guid 2f07b3b3-1928-4659-a98a-389c84a2229
    GPT Header Contains 128 partition entries starting at LBA 2
    GPT Header Partition entry size = 128
 
    Backup GPT header Signature 4546492050415254
    Backup GPT header Revision 65536 Size 92 CRC 655492280
    Backup GPT header CurrentLba = 976773167 BackupLba 1
    Backup GPT header FirstUsableLba 34  LastUsableLba 976773134
    Backup GPT header Guid 2f07b3b3-1928-4659-a98a-389c84a2229
    Backup GPT header Contains 128 partition entries starting at LBA 976773135
    Backup GPT header Partition entry size = 128
 
    Partition 0 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
    Partition ID 29ef21f6-a34c-4204-a6d8-fe8f3022c5de
    FirstLBA 2048  Last LBA 534527
    Attributes 0
    Partition Name                                     
 
    GPT Partition 0 is bootable
    Partition 1 Type e3c9e316-b5c-4db8-817d-f92df0215ae
    Partition ID a9e198cd-d364-4d0e-b451-3f59a959d48f
    FirstLBA 534528  Last LBA 567295
    Attributes 0
    Partition Name                                     
 
    Partition 2 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID eebc5c9d-db74-42dc-94e-ce6ce7c6e596
    FirstLBA 567296  Last LBA 389689343
    Attributes 0
    Partition Name                                     
 
    Partition 3 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 82c84ba1-ee0c-44b1-a61f-28206d9ed478
    FirstLBA 389689344  Last LBA 390711295
    Attributes 1
    Partition Name                                     
 
    Partition 4 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID 4f128c94-5c3b-4923-8528-93847efa975c
    FirstLBA 390711296  Last LBA 976773119
    Attributes 0
    Partition Name                                     
 
Disk Size: 500107862016 bytes
Sector size: 512 bytes
 
Done!
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-A8006EEDFEDAC81BA99A170A4FB8C44A7B2B0AB1.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-A8006EEDFEDAC81BA99A170A4FB8C44A7B2B0AB1.bin.7C" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-A8006EEDFEDAC81BA99A170A4FB8C44A7B2B0AB1.bin.83" is compressed (flags = 1)
File "C:\Users\stephanie\AppData\Local\Comms\UnistoreDB\store.vol" is sparse (flags = 32768)
File "C:\Windows\System32\config\systemprofile\AppData\Local\DataSharing\Storage\DSTokenDB2.dat" is sparse (flags = 32768)


#11 stephanie-leeann

stephanie-leeann
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Posted 20 October 2016 - 12:17 AM

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 10.0.9200 Windows 10 x64
 
Account is Administrative
 
Internet Explorer version: 11.321.14393.0
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 1.600000 GHz
Memory total: 4193812480, free: 1927782400
 
Downloaded database version: v2016.10.20.02
Downloaded database version: v2016.09.26.02
Downloaded database version: v2016.09.21.01
=======================================
Initializing...
------------ Kernel report ------------
     10/19/2016 21:03:34
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kd.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\HalExtIntcLpioDma.dll
\SystemRoot\System32\drivers\werkernel.sys
\SystemRoot\System32\drivers\CLFS.SYS
\SystemRoot\System32\drivers\tm.sys
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\System32\drivers\FLTMGR.SYS
\SystemRoot\System32\drivers\msrpc.sys
\SystemRoot\System32\drivers\ksecdd.sys
\SystemRoot\System32\drivers\clipsp.sys
\SystemRoot\System32\drivers\cmimcext.sys
\SystemRoot\System32\drivers\ntosext.sys
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\System32\Drivers\acpiex.sys
\SystemRoot\System32\Drivers\WppRecorder.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\ACPI.sys
\SystemRoot\System32\drivers\WMILIB.SYS
\SystemRoot\System32\drivers\msisadrv.sys
\SystemRoot\System32\drivers\pci.sys
\SystemRoot\System32\drivers\tpm.sys
\SystemRoot\System32\drivers\intelpep.sys
\SystemRoot\system32\drivers\WindowsTrustedRT.sys
\SystemRoot\System32\drivers\WindowsTrustedRTProxy.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\pdc.sys
\SystemRoot\system32\drivers\CEA.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\System32\drivers\spaceport.sys
\SystemRoot\System32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\System32\drivers\storahci.sys
\SystemRoot\System32\drivers\storport.sys
\SystemRoot\System32\drivers\EhStorClass.sys
\SystemRoot\System32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Wof.sys
\SystemRoot\system32\drivers\WdFilter.sys
\SystemRoot\System32\Drivers\NTFS.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\drivers\wfplwfs.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\System32\drivers\volume.sys
\SystemRoot\System32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\system32\drivers\iorate.sys
\SystemRoot\System32\drivers\disk.sys
\SystemRoot\System32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\drivers\cdrom.sys
\SystemRoot\system32\drivers\filecrypt.sys
\SystemRoot\system32\drivers\tbs.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\BasicDisplay.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\BasicRender.sys
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\drivers\vwififlt.sys
\SystemRoot\System32\drivers\pacer.sys
\SystemRoot\system32\drivers\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\drivers\npsvctrig.sys
\SystemRoot\System32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\gpuenergydrv.sys
\SystemRoot\System32\Drivers\dfsc.sys
\??\C:\Program Files (x86)\ASUS\ATK Package\ATK WMIACPI\atkwmiacpi64.sys
\SystemRoot\system32\DRIVERS\ahcache.sys
\SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_a140581a8f8b58b7\CompositeBus.sys
\SystemRoot\System32\drivers\kdnic.sys
\SystemRoot\System32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\igdkmd64lp.sys
\SystemRoot\System32\drivers\dptf_cpu.sys
\SystemRoot\System32\drivers\USBXHCI.SYS
\SystemRoot\system32\drivers\ucx01000.sys
\SystemRoot\System32\drivers\TXEIx64.sys
\SystemRoot\System32\drivers\HDAudBus.sys
\SystemRoot\System32\drivers\portcls.sys
\SystemRoot\System32\drivers\drmk.sys
\SystemRoot\System32\drivers\ks.sys
\SystemRoot\System32\drivers\rt640x64.sys
\SystemRoot\System32\drivers\athw8x.sys
\SystemRoot\System32\drivers\vwifibus.sys
\SystemRoot\System32\drivers\i8042prt.sys
\SystemRoot\System32\drivers\kbdclass.sys
\SystemRoot\System32\drivers\AsusTP.sys
\SystemRoot\System32\drivers\mouclass.sys
\SystemRoot\System32\drivers\CmBatt.sys
\SystemRoot\System32\drivers\BATTC.SYS
\SystemRoot\System32\drivers\intelppm.sys
\SystemRoot\System32\drivers\iagpio.sys
\SystemRoot\System32\Drivers\msgpioclx.sys
\SystemRoot\System32\drivers\wmiacpi.sys
\SystemRoot\System32\drivers\AsHIDSwitch64.sys
\SystemRoot\System32\drivers\HIDCLASS.SYS
\SystemRoot\System32\drivers\HIDPARSE.SYS
\SystemRoot\System32\drivers\UEFI.sys
\SystemRoot\System32\drivers\NdisVirtualBus.sys
\SystemRoot\System32\drivers\swenum.sys
\SystemRoot\System32\drivers\rdpbus.sys
\SystemRoot\system32\DRIVERS\AiCharger.sys
\SystemRoot\System32\drivers\UsbHub3.sys
\SystemRoot\System32\drivers\USBD.SYS
\SystemRoot\system32\drivers\CHDRT64.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\System32\drivers\sdbus.sys
\SystemRoot\System32\drivers\usbccgp.sys
\SystemRoot\System32\drivers\hidusb.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\System32\drivers\mouhid.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\win32kfull.sys
\SystemRoot\System32\win32kbase.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_storahci.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\drivers\dxgmms2.sys
\SystemRoot\System32\drivers\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\esif_lf.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\system32\drivers\mmcss.sys
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\wcifs.sys
\SystemRoot\system32\drivers\storqosflt.sys
\SystemRoot\system32\drivers\wcnfs.sys
\SystemRoot\System32\drivers\registry.sys
\SystemRoot\system32\drivers\lltdio.sys
\SystemRoot\system32\drivers\rspndr.sys
\SystemRoot\system32\drivers\mslldp.sys
\SystemRoot\System32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\ndisuio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\??\C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\System32\drivers\vwifimp.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\??\C:\WINDOWS\system32\drivers\mbam.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\drivers\Ndu.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\system32\Drivers\WdNisDrv.sys
\??\C:\WINDOWS\system32\drivers\mwac.sys
\SystemRoot\System32\drivers\condrv.sys
\??\C:\WINDOWS\system32\drivers\MBAMSwissArmy.sys
\SystemRoot\System32\drivers\rassstp.sys
\SystemRoot\System32\DRIVERS\NDProxy.sys
\SystemRoot\System32\drivers\AgileVpn.sys
\SystemRoot\System32\drivers\rasl2tp.sys
\SystemRoot\System32\drivers\raspptp.sys
\SystemRoot\System32\DRIVERS\raspppoe.sys
\SystemRoot\System32\DRIVERS\ndistapi.sys
\SystemRoot\System32\drivers\ndiswan.sys
\SystemRoot\System32\drivers\tunnel.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2016.10.20.02
  rootkit: v2016.09.26.02
 
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffff938e9f20c550, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffff938e9f20b040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffff938e9f20c550, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xffff938e9f0a7400, DeviceName: \Device\0000002f\, DriverName: \Driver\storahci\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
This drive is a GPT Drive.
MBR Signature: 55AA
Disk Signature: 2B5D5896
 
GPT Protective MBR Partition information:
 
    Partition 0 type is EFI-GPT (0xee)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1  Numsec = 4294967295
 
    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
GPT Partition information:
 
    GPT Header Signature 4546492050415254
    GPT Header Revision 65536 Size 92 CRC 655492280
    GPT Header CurrentLba = 1 BackupLba 976773167
    GPT Header FirstUsableLba 34  LastUsableLba 976773134
    GPT Header Guid 2f07b3b3-1928-4659-a98a-389c84a2229
    GPT Header Contains 128 partition entries starting at LBA 2
    GPT Header Partition entry size = 128
 
    Backup GPT header Signature 4546492050415254
    Backup GPT header Revision 65536 Size 92 CRC 655492280
    Backup GPT header CurrentLba = 976773167 BackupLba 1
    Backup GPT header FirstUsableLba 34  LastUsableLba 976773134
    Backup GPT header Guid 2f07b3b3-1928-4659-a98a-389c84a2229
    Backup GPT header Contains 128 partition entries starting at LBA 976773135
    Backup GPT header Partition entry size = 128
 
    Partition 0 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
    Partition ID 29ef21f6-a34c-4204-a6d8-fe8f3022c5de
    FirstLBA 2048  Last LBA 534527
    Attributes 0
    Partition Name                                     
 
    GPT Partition 0 is bootable
    Partition 1 Type e3c9e316-b5c-4db8-817d-f92df0215ae
    Partition ID a9e198cd-d364-4d0e-b451-3f59a959d48f
    FirstLBA 534528  Last LBA 567295
    Attributes 0
    Partition Name                                     
 
    Partition 2 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID eebc5c9d-db74-42dc-94e-ce6ce7c6e596
    FirstLBA 567296  Last LBA 389689343
    Attributes 0
    Partition Name                                     
 
    Partition 3 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 82c84ba1-ee0c-44b1-a61f-28206d9ed478
    FirstLBA 389689344  Last LBA 390711295
    Attributes 1
    Partition Name                                     
 
    Partition 4 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID 4f128c94-5c3b-4923-8528-93847efa975c
    FirstLBA 390711296  Last LBA 976773119
    Attributes 0
    Partition Name                                     
 
Disk Size: 500107862016 bytes
Sector size: 512 bytes
 
Done!
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-A8006EEDFEDAC81BA99A170A4FB8C44A7B2B0AB1.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-A8006EEDFEDAC81BA99A170A4FB8C44A7B2B0AB1.bin.7C" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-A8006EEDFEDAC81BA99A170A4FB8C44A7B2B0AB1.bin.83" is compressed (flags = 1)
File "C:\Users\stephanie\AppData\Local\Comms\UnistoreDB\store.vol" is sparse (flags = 32768)
File "C:\Windows\System32\config\systemprofile\AppData\Local\DataSharing\Storage\DSTokenDB2.dat" is sparse (flags = 32768)


#12 stephanie-leeann

stephanie-leeann
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Posted 20 October 2016 - 12:19 AM

Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 10/19/2016 10:11:02 PM in x64 mode.
Windows Version: Windows 10 Home 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * gagp30kx [Missing Service]
 * IEEtwCollectorService [Missing Service]
 * IoQos [Missing Service]
 * nv_agp [Missing Service]
 * TimeBroker [Missing Service]
 * uagp35 [Missing Service]
 * uliagpkx [Missing Service]
 * WcsPlugInService [Missing Service]
 * wpcfltr [Missing Service]
 * WSService [Missing Service]
 
 * agp440 [Missing ImagePath]
 
 * AJRouter => %SystemRoot%\system32\svchost.exe -k LocalServiceNetworkRestricted [Incorrect ImagePath]
 * WpnService => %systemroot%\system32\svchost.exe -k netsvcs [Incorrect ImagePath]
 
 * vmicrdv => %SystemRoot%\System32\icsvcext.dll [Incorrect ServiceDLL]
 * vmicvss => %SystemRoot%\System32\icsvcext.dll [Incorrect ServiceDLL]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 10/19/2016 10:16:49 PM
Execution time: 0 hours(s), 5 minute(s), and 47 seconds(s)


#13 stephanie-leeann

stephanie-leeann
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Posted 20 October 2016 - 01:52 AM

can u let me know if i did everything right?



#14 Broni

Broni

    The Coolest BC Computer


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Posted 20 October 2016 - 07:24 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.
Alternate download: https://toolslib.net/downloads/finish/1/

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


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#15 stephanie-leeann

stephanie-leeann
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Posted 23 October 2016 - 01:33 AM

Getting user folders.
 
Stopping running processes.
 
Emptying Temp folders.
 
 
User: All Users
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: Default.migrated
 
User: Public
 
User: stephanie
->Temp folder emptied: 89805675 bytes
->Temporary Internet Files folder emptied: 89380519 bytes
->Java cache emptied: 950555 bytes
->Google Chrome cache emptied: 325932585 bytes
->Flash cache emptied: 770 bytes
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 373248 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 6216950 bytes
 
Emptying RecycleBin. Do not interrupt.
 
RecycleBin emptied: 1220060 bytes
Process complete!
 
Total Files Cleaned = 490.00 mb





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