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My router keeps disconnecting from the internet. HELP!!!


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#1 BibisF

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Posted 19 October 2016 - 02:28 PM

Help!!

I am at my wits end with this problem, because I have tried everything, and nothing seems to work!!

The problem is that my router keeps disconnecting from the internet, for no apparent reason every few hours or so. I have no idea when it connects again or why. It has gotten to the point that when this happens, I just connect directly to the modem (which is slower), and go on about my surfing. The router I am using now, is a Linksys EA6900 and the same thing happened with a TP-Link C7. The modem is a Zhone ZNID24xxA provided by my internet provider, this modem never loses connection to the internet, but is slower and has less range. My computers or operating systems don’t seem to matter, since the problem is that everything stops receiving internet. The units are still connected to the router address, but not the internet.

I have tried:

*Changing the router for another one.

*Changing all of the cables connected to everything.

*Changing the router’s position and having a fan on it.

*Making sure that the latest firmware is installed on both modem and router.

*Resetting to factory settings many times.

*Connecting directly to a wall outlet instead of a surge suppressor.

*Calling my internet provider, who says they don’t see a problem on their end.

*Obviously reading absolutely everything in any help forum available and trying all suggestions.

 

What am I missing?? This has been happening for almost a year and I survive because I connect to the modem, but it does not reach as far! This is my first time posting on any forum because I always find a solution, but this time, I am stumped!!

Any help would be greatly appreciated. Thanks in advance!



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#2 mjd420nova

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Posted 19 October 2016 - 02:35 PM

I like to use a program called InSSIDer to scan the nearby WIFI spectrum for other routers, the channels they use and to see your own unit in relation to the others.  Try it, it might give you a clue as to whether another unit is interfering.



#3 BibisF

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Posted 19 October 2016 - 02:43 PM

Thank you, I will give this a try and post if it helps. I'm not too savvy on channels and such. Also, it says that I need a gadget called wifi spy



#4 BibisF

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Posted 20 October 2016 - 09:49 AM

By what I learned, I would have to buy a program for $150, but I don't want to do that because I am not even sure that it could help solve my problem. But thank you very much for taking the time to respond.






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