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Inspiron 7520 laptop - Constant BSODs ("ntoskrnl.exe"), new HDD didn't fix : (


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#1 tatea

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Posted 19 October 2016 - 12:13 AM

Hi all,

I've got a fairly used Dell Inspiron 7520 laptop that was dropped by previous owner - screen cracked and I installed a new one.

The laptop used to bluescreen almost constantly when slightly bumped or lifted, so I chalked it down to a faulty HDD and replaced it with a new one, and upgraded from stock Win8 to Win10 (that was around 6 months ago, but the issues have always been there.)

Ever since, bluescreens have been less frequent, but still occur 2-3times per hour of use. Generally the fan will be running pretty high after a bluescreen. BlueScreenView frequently highlights 'ntoskrnl.exe' - could this be the culprit?

Occasionally after a bluescreen I will also get a 'No Boot Device Found' error when the laptop reboots. It will fail to load the OS, but after one or two more reboots it will boot in to W10 just fine. See image attached.

 

Any help appreciated! Laptop details below and reports attached. I have also been running Driver Verifier for around 48hours so I'm hoping that will show up in the dumps.

 

· OS -  Windows 10, 64 bit (Free upgrade). Originally W8
· Age of system - Around 4 years
· Age of OS installation - 6 months

· CPU - i7-3632QM @ 2.2ghz (with stock 2.7ghz 'boost')
· Video Card - AMD Radeon HD 7730M (and integrated Intel HD4000)

· Ram - 8gb

· System Manufacturer - Dell
· Exact model number - Inspiron 7520
· Laptop


 

Attached Files



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#2 MDD1963

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Posted 19 October 2016 - 03:23 AM

I'd first hop into the BIOS, and disable everything 'boot device order' related except for:

 

USB

CD/DVD

HDD

 

Preferably in that order. (the screenshot in question shows a laptop trying to boot from a network location, which is not typical for most folks)

 

Get an application to monitor your cpu temps from within Windows operations; perhaps during one of the laptop's drops, the fan and/or heat pipe might have been damaged.

 

Just because a drive has been replaced does not mean the one installed is good; borrow an SSD and see if the system improves. Check your current drives status for errors with GsmartControl.


Asus Z270A Prime/7700K/32 GB DDR4-3200/GTX1060


#3 tatea

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Posted 19 October 2016 - 03:43 AM

Thanks MDD. Can you recommend a good temp monitoring software for laptop? I have not had much luck with Speedfan.

What should I be looking for in terms of temps? Is there a certain limit at which the laptop will then bsod?

Ive just fixed the boot order so Network is the lowest priority.. No option for USB it seems.

Will get on checking the HDD.

Can anyone offer any insight in to the bsod minidump results?

#4 usasma

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Posted 19 October 2016 - 08:27 AM

What sort of problem with SpeedFan?

I also use HWMonitor (free from here:  http://www.cpuid.com/softwares/hwmonitor.html )

 

With the fan speed going high after the BSOD and the history of the system being dropped - one has to wonder about the CPU, the thermal compound between the CPU and the cooler, and the attachment of the cooler to the CPU.

 

If you get the network thing (the PXE in the screenshot), then that means that the system has skipped the other options.

As such, it didn't detect your hard drive.  Again, due to the system being dropped, you have to wonder about the connection between the hard drive and the motherboard, along with any possible damage to the motherboard.

 

Your UEFI/BIOS (version A11) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Although the memory dumps don't point to anything specific, I can't say for sure if this is a hardware problem or not.

As you've run Driver Verifier for 48 hours without problems - then that is more suggestive of a hardware problem.

Please stop Driver Verifier (use the "Delete existing settings" option in verifier.exe).

Then, start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Then, if they all pass, start with this procedure (as you are able - it was designed for desktop systems, not for laptops):  http://www.carrona.org/strpdown.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Oct 19 00:35:21.944 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101916-27453-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 0:11:53.760
Probably caused by :memory_corruption
BugCheck EF, {ffffcd89cbb12080, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffcd89cbb12080, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  services.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BYTE
CPUID:        "Intel® Core™ i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
  BIOS Version                  A11
  BIOS Release Date             02/20/2014
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 7520
  Baseboard Product             0PXH02
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 19 00:22:55.892 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101916-22484-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 0:20:13.706
Probably caused by :memory_corruption
BugCheck C000021A, {ffff868c5f047f40, ffffffffc0000006, 7fff66dfe190, 9c33c3f280}
BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
Arguments:
Arg1: ffff868c5f047f40, String that identifies the problem.
Arg2: ffffffffc0000006, Error Code.
Arg3: 00007fff66dfe190
Arg4: 0000009c33c3f280
Arg2: ffffffffc0000006, Error Code.
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xc000021a_c0000006_csrss.exe_Terminated
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BYTE
CPUID:        "Intel® Core™ i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
  BIOS Version                  A11
  BIOS Release Date             02/20/2014
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 7520
  Baseboard Product             0PXH02
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 19 00:02:01.558 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101916-29421-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 0:02:42.372
Probably caused by :memory_corruption
BugCheck EF, {ffffa609488b8780, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffa609488b8780, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
  BIOS Version                  A11
  BIOS Release Date             02/20/2014
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 7520
  Baseboard Product             0PXH02
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Oct 19 00:35:21.944 2016 (UTC - 4:00)**************************
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
NETwew01.sys                Tue Jan  6 11:19:19 2015 (54AC0B07)
iaStorAV.sys                Thu Feb 19 07:08:39 2015 (54E5D247)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
iwdbus.sys                  Mon Jun  8 18:12:39 2015 (55761357)
ibtfltcoex.sys              Thu Jun 18 17:14:26 2015 (558334B2)
ETD.sys                     Tue Jun 30 23:12:12 2015 (55935A8C)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
igdkmd64.sys                Fri Jul 10 20:37:09 2015 (55A06535)
atikmpag.sys                Thu Aug  6 21:13:22 2015 (55C40632)
atikmdag.sys                Thu Aug  6 21:37:05 2015 (55C40BC1)
RtsUer.sys                  Sun Dec 20 21:10:18 2015 (56775F8A)
amdkmpfd.sys                Tue Feb  9 18:17:03 2016 (56BA736F)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 17 05:06:15.622 2016 (UTC - 4:00)**************************
amdkmpfd.sys                Mon May 25 16:25:23 2015 (55638533)
iwdbus.sys                  Thu Nov 19 18:37:42 2015 (564E5D46)
igdkmd64.sys                Mon Dec 21 14:46:50 2015 (5678572A)


http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=NETwew01.sys
http://www.carrona.org/drivers/driver.php?id=iaStorAV.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=ibtfltcoex.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 tatea

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Posted 20 October 2016 - 09:11 PM

Bit of a hiccup.

 

After a couple more crashes yesterday the laptop started 'Automatic Startup Repair' or similar. I decided to just let it do its thing, but it crashed after 'Attempting repairs' for about an hour - when I came back it was just stuck on a black screen.

 

I turned off the laptop and ever since, I can't boot in to windows. I get 'NTFS File System' and 'Unmountable Boot Volume' errors.

 

The laptop attempts to boot into Automatic Repair every time and F8 doesn't work (no option to 'Boot Windows Normally' or similar)

 

I've tried booting from a USB Win10 build, but half of the repair options are greyed-out because the system can no longer recognise my HDD.

 

What should I do? :S



#6 usasma

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Posted 23 October 2016 - 04:26 AM

Start with these free, bootable hardware diagnostics:  http://www.carrona.org/initdiag.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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