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Posted 18 October 2016 - 12:46 PM
Posted 19 October 2016 - 07:11 AM
Are you able to get into Windows?
If so, try this:
Could you be infected? It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ). This is in case your current protection is compromised by malware and giving false results:F-SecureIf you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
https://www.f-secure.com/en/web/home_global/online-scanner (link is external)
http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)
http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)
https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)
http://housecall.trendmicro.com/ (link is external)
The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
Please read the pinned topics at the top of the forum for instructions on how to post there.
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