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#1 alf40

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Posted 18 October 2016 - 12:46 PM

I downloaded windows 10 sometime ago and recently downloaded a few other programs that have a virus protection. A few days later I turn my computer (Dell laptop) on and it shows the blue window emblem, dissapears and I'm left with a blue screen with the circle of dots. I'm thinking my problem is from the downloads I put on.
[quote name="alf40" post="4104544" timestamp="1476812743"]I downloaded windows 10 sometime ago and recently downloaded a few other programs that have a virus protection. A few days later I turn my computer (Dell laptop) on and it shows the blue window emblem, dissapears and I'm left with a blue screen with the circle of dots. I'm thinking my problem is from the downloads I put on.

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#2 usasma

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Posted 19 October 2016 - 07:11 AM

Are you able to get into Windows?

If so, try this:

 

Could you be infected?  It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 

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