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BSOD Crashes Help Needed Please


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#1 Nachonat94

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Posted 18 October 2016 - 10:17 AM

Hello,

 

I've been having irregular BSOD's, and can usually figure out what is going on, but this one has me stumped.

 

I've now got the the stage where it's happened twice today, and I can't get any work done :( It appears to happen when I have Microsoft Excel open but I can't be sure if this is just coincidence.

 

I've attached the necessary files apart from the Perfmon report. It wouldn't let me run it and came up with a "The Data Collector Set or one of its dependencies is already in use." error.

 

Any help would be greatly appreciated.

 

Thanks

Attached Files



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#2 usasma

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Posted 19 October 2016 - 06:28 AM

Your UEFI/BIOS (version FCKT51AUS) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 12 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This is looking like a hardware problem.  Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the MemTest and Hard Driver tests - but complete them all and let us know the results.

 

Waiting on the memory dumps to finish running, will make another post with the results from them......


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

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Posted 19 October 2016 - 07:07 AM

Out of 6 memory dumps there were 5 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

There is some sort of tablet driver in the dump files (walvhid.sys) and I'm uncertain where it came from.

It (along with a moufilter.sys driver) date from 2009 and likely aren't compatible w/W10

 

It appears that there is a new DisplayLink driver available for your USB video adapter (dates from 26 Aug 2016).
I would try these 2 things:

- remove the USB video adapter and uninstall it's software to see if that stops the BSOD's

- then, install the updated drivers for the DisplayLink USB device and see if the system remains stable.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Tue Oct 18 09:12:23.369 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101816-71390-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.633.amd64fre.th2_release.161004-1602
System Uptime:0 days 0:10:42.398
Probably caused by :ntkrnlmp.exe ( nt!KiProcessThreadWaitList+85 )
BugCheck A, {ffffc0012664da10, 2, 0, fffff8018148ad25}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffffc0012664da10, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8018148ad25, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_nt!KiProcessThreadWaitList
CPUID:        "Intel® Core™ i3-4150 CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3492
  BIOS Version                  FCKT51AUS
  BIOS Release Date             04/21/2014
  Manufacturer                  LENOVO
  Product Name                  10DR000TUK
  Baseboard Product              
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 18 08:59:34.944 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101816-61421-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.633.amd64fre.th2_release.161004-1602
System Uptime:0 days 3:10:25.007
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+45d6d )
BugCheck 7A, {1, ffffffffc0000005, ffffe000d26e46c0, fffff6fb7da06000}
BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
Arguments:
Arg1: 0000000000000001, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000005, error status (normally i/o status code)
Arg3: ffffe000d26e46c0, current process (virtual address for lock type 3, or PTE)
Arg4: fffff6fb7da06000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_c0000005
PROCESS_NAME:  SearchProtocol
FAILURE_BUCKET_ID: 0x7a_c0000005_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i3-4150 CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3492
  BIOS Version                  FCKT51AUS
  BIOS Release Date             04/21/2014
  Manufacturer                  LENOVO
  Product Name                  10DR000TUK
  Baseboard Product              
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct  7 10:03:58.535 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100716-25359-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.589.amd64fre.th2_release.160906-1759
System Uptime:3 days 2:55:09.078
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 133, {0, 501, 500, 0}
BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
Arguments:
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  ZEROED_STACK_0x133
PROCESS_NAME:  System
FAILURE_BUCKET_ID: ZEROED_STACK_0x133
CPUID:        "Intel® Core™ i3-4150 CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3492
  BIOS Version                  FCKT51AUS
  BIOS Release Date             04/21/2014
  Manufacturer                  LENOVO
  Product Name                  10DR000TUK
  Baseboard Product              
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Oct 18 09:12:23.369 2016 (UTC - 4:00)**************************
moufiltr.sys                         Sun Mar  8 23:16:13 2009 (49B489FD)
walvhid.sys                          Wed Aug 26 01:15:08 2009 (4A94C4DC)
psadd.sys                            Mon Dec 26 20:09:28 2011 (4EF91AC8)
GEARAspiWDM.sys                      Thu May  3 15:56:17 2012 (4FA2E2E1)
HECIx64.sys                          Mon Dec 17 14:32:21 2012 (50CF7345)
Rt64win7.sys                         Wed Dec 26 12:17:50 2012 (50DB313E)
RtsUStor.sys                         Thu May  9 02:38:20 2013 (518B445C)
RTKVHD64.sys                         Tue Dec 17 07:01:14 2013 (52B03D0A)
klflt.sys                            Mon Apr 20 18:06:36 2015 (5535786C)
usbaapl64.sys                        Thu Jun 11 02:08:10 2015 (557925CA)
klwfp.sys                            Mon Jun 15 05:39:28 2015 (557E9D50)
kl1.sys                              Thu Jun 18 14:58:13 2015 (558314C5)
klim6.sys                            Wed Jul 29 04:46:19 2015 (55B892DB)
klfltdev.sys                         Thu Aug  6 12:49:48 2015 (55C3902C)
kneps.sys                            Mon Aug 10 11:01:53 2015 (55C8BCE1)
igdkmd64.sys                         Mon Aug 17 17:49:53 2015 (55D25701)
klif.sys                             Fri Sep 25 05:11:43 2015 (56050FCF)
intelppm.sys                         Thu Oct 29 22:09:51 2015 (5632D16F)
DisplayLinkUsbIo_x64_8.0.778.0.sys   Tue Mar  8 10:34:56 2016 (56DEF120)
dlkmdldr.sys                         Mon Aug 22 11:09:56 2016 (57BB15C4)
dlkmd.sys                            Mon Aug 22 11:10:09 2016 (57BB15D1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 18 08:59:34.944 2016 (UTC - 4:00)**************************
semav6msr64.sys                      Fri Jan 24 14:22:40 2014 (52E2BD80)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct  7 10:03:58.535 2016 (UTC - 4:00)**************************
iaStorA.sys                          Wed Feb  5 11:07:11 2014 (52F261AF)


http://www.carrona.org/drivers/driver.php?id=moufiltr.sys
http://www.carrona.org/drivers/driver.php?id=walvhid.sys
http://www.carrona.org/drivers/driver.php?id=psadd.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
http://www.carrona.org/drivers/driver.php?id=klwfp.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
klfltdev.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
DisplayLinkUsbIo_x64_8.0.778.0.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys
http://www.carrona.org/drivers/driver.php?id=dlkmd.sys
http://www.carrona.org/drivers/driver.php?id=semav6msr64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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