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HP is frozen during update, does not turn off

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#1 Peter314


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Posted 17 October 2016 - 06:21 PM

I just started a update on my HP desktop and came to check on it later. I heard that there was some unusual whirring (fan maybe?) and noticed the screen was black and nothing happened for 15 minutes. At this point I tried to hold down the power button to try to turn off my computer, but it did not work. I waited another 30 minutes and the situation did not change, there was still whirring and the power button still failed to load. I was tempted to go pull the power cord, but I didn't want to break my computer. Is there any way to safely restart my computer? Sorry that I don't have any other information as I don't remember my specs off the top of my head. 

Edited by Peter314, 17 October 2016 - 06:23 PM.

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#2 usasma


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Posted 18 October 2016 - 05:49 AM

If you can't shut it down by holding the power button down - then you have not recourse but to unplug it from the wall.

What happens after that when you try to restart?

What is the make and model of the system?

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